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(marketing) Account Manager Resume Samples (Text format)

About Me

Marketing Accounts Manager

An Experienced Key Account Manager with Extensive experience of XX years in preparing detailed proposals/quotes depending on each consumer’s requirements; reviewing target achievement and creating reports for senior account management, which facilitate the creation of informed account management decision-making and strategy formulation
Adept in preparing pricing documentation for the business’s products/services and securing appropriate approval from senior key account managers prior to sending commercial proposals to key accounts; knowledge of the best practices, market trends, consumer trends, and the competitive environment
Deft in serving as the lead point of contact for all customer account management matters; developing trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors; ensuring the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders; developing new business with existing clients and/or identify areas of improvement to meet sales quotas; demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
Experience delivering client-focused solutions to customer needs; proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail; excellent listening, negotiation, and presentation abilities

EDUCATION

Marketing Management, Master of Business Administration, Completed, 2004-06-01

Dave Govt College

– Marks null,

Delhi,

Work Experience

2015-05-01 - Current

Marketing Account Manager / Key Account Manager

Paytm

Mumbai, MH

Manage and maintain the key client accounts; responsible for ensuring that profitable sales volume and strategic objective targets are met for the assigned key accounts
Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths & weaknesses in order to determine how best to service and motivate key accounts to stay with the business
Maintain an updated sales funnel and participates in regular sales reviews in conjunction with the senior key account management; assess, clarify, and validate the consumers’ needs on an ongoing basis, maintain high customer satisfaction ratings that are up-to-the-business’s standards
Maintain data and information relevant to key accounts for the purpose of conducting analyses that influence account specific decision making
Regularly follow up with the customers regarding orders and timely collections of the business’s products in order to obtain feedback on their level of satisfaction and note areas of sales performance improvement
Generate business in the assigned accounts as well as the attainment of new accounts for the business
Play a major strategic role by implementing sales strategies that lead to high consumer satisfaction, hence, building awareness and credibility with the key clients as well as senior account management

2010-09-01 - 2014-07-01

Senior Executive/Account Manager - Public Relations

FreshBox Media Pvt. Ltd

Thane, MH

Developed and maintained strategic long-term trusting relationships with high-volume clients to accomplish organic growth and long-term company objectives
Researched key customer wants and needs; suggested solutions that answer client’s needs and wants
Ensured the ordered products are delivered in a timely manner
Served as the contact point for key customers and internal teams
Resolved customer's; complaints in an effective and respectful way
Gathered, reported, and communicated with customers; feedback on service, technology, and product delivery
Researched and sourced new potential clients; measured, tracked, and analyzed key account metrics
Created reports for upper management; kept abreast with industry and market trends and best practices

Skills

Listening
Time Management
Relationship and Trust Building
Communication / People Skill
Multitasking
Organizational
Empathy
Adaptability

Languages

Haryanvi
Hindi
English

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