(marketing) Account Manager Resume Sample

Key Result Areas:

• Manage and maintain the key client accounts; responsible for ensuring that profitable sales volume and strategic objective targets are met for the assigned key accounts
• Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths & weaknesses in order to determine how best to service and motivate key accounts to stay with the business
• Maintain an updated sales funnel and participates in regular sales reviews in conjunction with the senior key account management; assess, clarify, and validate the consumers’ needs on an ongoing basis, maintain high customer satisfaction ratings that are up-to-the business’s standards
• Maintain data and information relevant to key accounts for the purpose of conducting analyses that influence accountspecific decision making
• Regularly follow-up with the customers regarding orders and timely collections of the business’s products in order to obtain feedback on their level of satisfaction and note areas of sales performance improvement
• Generate business in the assigned accounts as well as the attainment of new accounts for the business
• Play a major strategic role by implementing sales strategies that lead to high consumer satisfaction, hence, building awareness and credibility with the key clients as well as senior account management

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????
• Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level????
• Any major accounts/clients handled???
• Awards/appreciation letters received????
• Other relevant achievements????