Delhi - 212652, Delhi
- Adept in preparing pricing documentation for the business’s products/services and securing appropriate approval from senior key account managers prior to sending commercial proposals to key accounts; knowledge on the best practices, market trends, consumer trends, and the competitive environment
- Deft in serving as the lead point of contact for all customer account management matters; developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors; ensuring the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders; developing new business with existing clients and/or identify areas of improvement to meet sales quotas; demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
- Experience delivering client-focused solutions to customer needs; proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail; excellent listening, negotiation and presentation abilities
Completed, June 2004
Key Result Areas:
- Manage and maintain the key client accounts; responsible for ensuring that profitable sales volume and strategic objective targets are met for the assigned key accounts
- Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths & weaknesses in order to determine how best to service and motivate key accounts to stay with the business
- Maintain an updated sales funnel and participates in regular sales reviews in conjunction with the senior key account management; assess, clarify, and validate the consumers’ needs on an ongoing basis, maintain high customer satisfaction ratings that are up-to-the business’s standards
- Maintain data and information relevant to key accounts for the purpose of conducting analyses that influence accountspecific decision making
- Regularly follow-up with the customers regarding orders and timely collections of the business’s products in order to obtain feedback on their level of satisfaction and note areas of sales performance improvement
- Generate business in the assigned accounts as well as the attainment of new accounts for the business
- Play a major strategic role by implementing sales strategies that lead to high consumer satisfaction, hence, building awareness and credibility with the key clients as well as senior account management
- Any existing systems/ processes streamlined???? Results obtained????
- Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level????
- Any major accounts/clients handled???
- Awards/appreciation letters received????
- Other relevant achievements????
- MS Office – Word, Excel and PowerPoint
- Internet Applications
- Birthday:October 01, 1981