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Creative Dancedown arrow icon
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computer_profiency_iconCOMPUTER Proficiency

  • MS Office – Word, Excel and PowerPoint star3
  • Internet Applications star3
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language_iconLANGUAGES

  • English star1
  • Hindi star1

personal_info_iconPERSONAL INFORMATION

  • Birthday01/10/1981
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profile iconPROFILE • ABOUT ME

  • Extensive experience of XX years inpresenting menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies); preparing tables by setting up linens, silverware and glasses; informing customers about the day’s specials
  • Skilled in checking dishes and kitchenware for cleanliness and presentation and report any problems; arranging table settings and maintain a tidy dining area; delivering checks and collect bill payments; carrying out dirty plates, glasses and silverware to kitchen for cleaning
  • Adept in takingfood and drink orders from customers accurately and with a positive attitude; writing patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff; engaging withcustomers in a friendly manner; knowledge of the menu, with the ability to make suggestions
  • Gracefully suggesting/upsellingadditional menu items, such as desserts and drinks; accurately take customer ordersandrelay them to the kitchen staff; memorizing the menu for on-demand recitation and questions about ingredients; experience in providing excellent customer service in a fast-paced environment
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education_iconEDUCATION

Hotel Management, Bachelor's degree

ABC College

Hotel Management

Delhi, Delhi

Completed
August 2003

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work_experience_iconWORK EXPERIENCE

XYZ Ltd

Waiter

Delhi, Delhi

April 2004
- April 2018

Key Result Areas:

  • Escort customers to their tables and ensures they are settled comfortably; offers coffee and other drinks
  • Present the menu to customers, answers queries about it, and makes suggestions if necessary
  • Inform patrons the restaurant’s daily specials
  • Explain the preparation and cooking methods as well as ingredients of various menu items
  • Take orders from customers for food and beverages, writes down or memorize the orders; and enters information into the computer for transmittal to the kitchen
  • Serve food and beverages promptly
  • Ensure that customers are enjoying their meals or that they do not have any problem with their food
  • Check their identification to make sure that they meet the minimum age requirement for consuming alcoholic beverages; collect the customers’ payments and prepares bills with itemized costs and appropriate taxes
  • Prepare and tidies up the tables or counters; makes sure there are enough salt, sugar, pepper, cream, other condiments and napkins in every table or counter
  • Perform other duties like brewing coffee and preparation of salads and appetizers
  • Decorate dishes prior to serving
  • Ensure that there are adequate supplies of food, tableware, linens, and beverages
  • Offer wine selections, put this in the proper wine glass, and pour the wine for customers
  • Stay alert for customer’s requests and be prompt to address them
  • Perform other tasks assigned by supervisor or manager from time to time
  • Provide the perfect service experience for every Guest
  • Ensure the Guest feels important and welcome in the restaurant
  • Adhere to timing standards for products and services

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

 

ABC Ltd.

Waiter/Server

ABC, Karnataka

November 2017
- December 2018

Key Result Areas:

  • Took food and beverage orders and served them to customers; attended to customers’ needs
  • Accepted payments and manned the cash register
  • Maintained cleanliness in the counters, some parts of the kitchen, and tables
  • Manned the drive-thru; helped in keeping the stock room clean and organized
  • Accepted calls for delivery and other inquiries; organized parties for customers
  • Assisted in decorating the store during special occasions like Halloween, Thanksgiving, Christmas, etc.
  • Looked for ways to consolidate service and increase table turns
  • Presented menu, answerquestions and make suggestions regarding food and beverage
  • Served the Guest in an accommodating manner; looked for ways to avoid waste and limit costs
  • Applied positive suggestive sales approach to guide Guests

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
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