Key Result Areas:

• Escort customers to their tables and ensures they are settled comfortably; offers coffee and other drinks
• Present the menu to customers, answers queries about it, and makes suggestions if necessary
• Inform patrons the restaurant’s daily specials
• Explain the preparation and cooking methods as well as ingredients of various menu items
• Take orders from customers for food and beverages, writes down or memorize the orders; and enters information into the computer for transmittal to the kitchen
• Serve food and beverages promptly
• Ensure that customers are enjoying their meals or that they do not have any problem with their food
• Check their identification to make sure that they meet the minimum age requirement for consuming alcoholic beverages; collect the customers’ payments and prepares bills with itemized costs and appropriate taxes
• Prepare and tidies up the tables or counters; makes sure there are enough salt, sugar, pepper, cream, other condiments and napkins in every table or counter
• Perform other duties like brewing coffee and preparation of salads and appetizers
• Decorate dishes prior to serving
• Ensure that there are adequate supplies of food, tableware, linens, and beverages
• Offer wine selections, put this in the proper wine glass, and pour the wine for customers
• Stay alert for customer’s requests and be prompt to address them
• Perform other tasks assigned by supervisor or manager from time to time
• Provide the perfect service experience for every Guest
• Ensure the Guest feels important and welcome in the restaurant
• Adhere to timing standards for products and services

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????