India's premier resume service

menu

Hosts/Hostesses Resume Samples (Text format)

About Me

Hosts/Hostesses

  • Energetic and skilled hostess with XX years of extensive experience in greeting guests, and putting them on a waiting list as necessary. Providing guests with menus and answering any initial questions.
  • Deft in assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. Engaging with guests to ensure they're happy with food and service. Adept in responding to complaints and helping to resolve them. Answering phone calls, taking reservations, and answering questions.
  • Skilled in helping out with other positions in the restaurant as needed; providing great customer service. Able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
  • Able to hear well in a loud environment in order to answer the telephone and respond to Guest requests. Strong understanding of requests for assistance and passion for providing extraordinary service, and ability to thrive in a fast-paced environment.

EDUCATION

Bachelor of Arts, Completed, April 2003

Gaya College

Begusari, Bihar

Work Experience

June 2020 - Current

Hosts / Hostesses

Burma Burma Restaurant And Tea Room

Mumbai, Maharashtra

  • Effectively answered 50+ phone calls every day. Booked reservations and resolved customer service issues.
  • Greeted incoming and departing Guests warmly with a genuine smile and eye contact.
  • Escorted them to the assigned dining area, presented menus, and announce the waiter's name.
  • Use visual cues to seat Guests in either the bar or dining area depending on their preference.
  • Informed guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
  • Received payments by validating credit charges and approving checks.
  • Reconciled cash drawer by proving cash transactions and listing checks and credit card charges for to-go orders.

September 2017 - November 2018

Host / Hostess

Marriott Executive Apartments

Mumbai, Maharashtra

  • Answered incoming calls to the restaurant and provide appropriate service.
  • Managed the flow of Guests into the Dining and Bar areas, and provided accurate wait times to incoming Guests if appropriate.
  • Protected establishments and patrons by adhering to sanitation, safety, and alcohol control policies.
  • Contribute to team effort by accomplishing related results as needed.
  • Helped dining room staff by setting and clearing tables, replenishing water, and serving beverages.
  • Issued dining charges by verifying orders, calculated taxes, and total bills for to-go orders.

Training Certifications

  • Current SafeServ Food Handlers Card , 2016
  • Certified Guest Service Professional (CGSP) , 2018
  • Certified Therapeutic Recreation Specialist (CTRS) , 2019

Skills

Hard Skills

  • Dining room management
  • Customer service
  • Reservations management
  • Staff leadership
  • Dinner service planning
  • Workflow optimization
  • Training
  • Stocking
  • Menu Knowledge
  • Seating Guests
  • Cleaning Tables
  • Monitoring Dining Room

Soft Skills

  • Teamwork
  • Customer service
  • Organization
  • Prioritization
  • Verbal communication

Computer Proficiency

  • Window star3
  • Internet Applications star3

Languages

  • English
  • Hindi

Personal Interest

  • Amateur photographer
  • Blogging

Others

  • Volunteer 2x per year for Red Cross blood drives.

colorfull_image

Get a higher quality resume format

Our Resume Builder ensures best practices, logic, formatting standards and job matching opportunities from thousands of job boards and portals around the world.

By clicking Start Your Resume, you are agree to our Terms of Use and Privacy Policy.

Hosts/Hostesses Resume Sample

Hosts/Hostesses Resume Sample
  • download shri's resume word format Free Download
  • download shri's resume pdf format Free Download