Delhi - 212652, Delhi
- Extensive experience of XX years ingreeting guests as they enter, and putting themon a waiting list as necessary; providing guests with menus and answering any initial questions; seating guests at tables or in waiting areas
- Deft in assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers; engaging with guests to ensure they're happy with food and service.
- Adept in responding to complaints and helping to resolve them; answering phone calls, taking reservations and answering questions; a knowledge of the menu
- Skilled in helping out with other positions in the restaurant as needed; providing great customer service; able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
- Able to hear well in a loud environment in order to answer telephone and respond to Guest requests; understand requests for assistance; passion for providing extraordinary service; ability to thrive in a fast-paced environment
Completed, April 2003
Key Result Areas:
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either the bar or dining area depending on their preference
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
- Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
- Help dining room staff by setting and clearing tables; replenishing water; serving beverages
- Issue dining charges by verifyingorders; calculating taxes; totaling bill for to-go orders
- Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders; reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
- Contribute to team effort by accomplishing related results as needed
- Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
- MS Office – Word, Excel and PowerPoint
- Internet Applications
- Birthday:October 01, 1981