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ARVIND RAWAT

C-21

Sector-21

Delhi - 212652, Delhi

[email protected]

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About Me


Hosts/Hostesses

  • Extensive experience of XX years ingreeting guests as they enter, and putting themon a waiting list as necessary; providing guests with menus and answering any initial questions; seating guests at tables or in waiting areas
  • Deft in assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers; engaging with guests to ensure they're happy with food and service.
  • Adept in responding to complaints and helping to resolve them; answering phone calls, taking reservations and answering questions; a knowledge of the menu
  • Skilled in helping out with other positions in the restaurant as needed; providing great customer service; able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
  • Able to hear well in a loud environment in order to answer telephone and respond to Guest requests; understand requests for assistance; passion for providing extraordinary service; ability to thrive in a fast-paced environment

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Education


  • Master of Arts, Mass Communication

ABC College

Mass Communication

Delhi, Delhi

Completed, April 2003

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Work Experience


June 2006 - June 2018

Hosts/Hostesses

XYZ Ltd

Delhi, Delhi

Key Result Areas:

  • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
  • Use visual cues to seat Guests in either the bar or dining area depending on their preference
  • Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
  • Answer incoming calls to the restaurant and provide appropriate service
  • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
  • Tend to special Guest needs and requests
  • Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
  • Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
  • Help dining room staff by setting and clearing tables; replenishing water; serving beverages
  • Issue dining charges by verifyingorders; calculating taxes; totaling bill for to-go orders
  • Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders; reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
  • Contribute to team effort by accomplishing related results as needed

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

 

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Computer Proficiency


Operating Systems

  • MS Office – Word, Excel and PowerPoint star3

Software

  • Internet Applications star3
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Languages


  • English star3
  • Hindi star3

Personal Details


  • Birthday:October 01, 1981
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