Guest Service Excellence | Cost-Effective Bar Management | Inventive Cocktails | Expedient Drink-Making Comprehensive knowledge of bar management, cost controls and drink-making best practices. Known for expert sales skills and consistent delivery of popular cocktails
PROFILE SUMMARY
Extensive experience of XX years in planning drink menus and informing customers about new beverages and specials; selecting and mixing ingredients, garnishing glasses, and serving beverages to customers
Adept in welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders
Skilled in checking identification to ensure customers are the legal age to purchase alcohol; taking inventory and ordering supplies to ensure bar and tables are well-stocked
Adhering to all food safety and quality regulations; handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register
Instrumental in maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment
Working knowledge of standard drink recipes; working knowledge of spirits, wine and beer; understanding of classes of alcohol, different glasses, brand names and garnishments
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Bartender
Key Result Areas:
Serve snacks and drinks to the customer
Check identification of the guest to make sure they meet age requirements for purchase of alcohol and tobacco products; mix ingredients to prepare cocktails and other drinks
Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes
Arrange bottles and glasses to make attractive displays
Ability to Sell or influence others for up selling and suggestive selling
Provide recommendations and suggestions to guest for choosing Drinks and Snacks
Serve customers in a friendly and helpful manner
Keep the bar counter and work area neat and clean at all times
Determine when a customer has had too much alcohol and if required refusing any further serving on a polite way
Demonstrate a thorough knowledge of food and beverage products, menus and promotions
Handle and move objects, such as glasses and bottles, using hands and arms
Clean up after customers and clean work area; clear ashtrays as and when required
Wash glassware and utensils after each use
Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc. if required.
Perform physical activities such as lifting and stooping
Maintain liquor inventory and consumption; collect payment for drinks served and balance all receipts
Handle an assigned house bank and follow all cash handling procedures as per hotel standard
Prepare inventory or purchase requisitions as needed to replenish supplies
Ensure that the assigned bar area is fully equipped with tools and products needed for Mixing beverages and serving guests; stay guest focused and nurture an excellent guest experience
Comply with all food and beverage regulations
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Bartender
Key Result Areas:
Prepared alcohol or non-alcohol beverages for bar and restaurant patrons
Interacted with customers, take orders and serve snacks and drinks
Assessed customers’ needs and preferences and make recommendations
Mixed ingredients to prepare cocktails; planned and presented bar menu
Checked customers’ identification and confirm it meets legal drinking age
Restocked and replenished bar inventory and supplies
Stayed guest focused and nurture an excellent guest experience
Complied with all food and beverage regulations
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
BA from ABC College, Delhi
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
