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Creative Dancedown arrow icon
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computer_profiency_iconCOMPUTER Proficiency

  • MS Office – Word, Excel and PowerPoint star3
  • Internet Applications star3
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language_iconLANGUAGES

  • English star1
  • Hindi star1

personal_info_iconPERSONAL INFORMATION

  • Birthday01/10/1981
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profile iconPROFILE • ABOUT ME

  • Extensive experience of XX years inoverseeingthe dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish; handlingguest complaints in restaurants; maintainingbudget and employee records, prepare payroll, and pay bills,or monitor bookkeeping records
  • Skilled in schedulingperiodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members; checkingthe quality of deliveries of fresh food and baked goods; arrangingfor maintenance and repair of equipment and other services
  • Capable of handling irate customers with a friendly/calm attitude; ensuringproduct quality and great service; flexible in dealing with changes/problems (e.g., being short staffed); prioritizingtasks effectively to ensure most important tasks are completed on time
  • Taking Ownership of issues or tasks and also give detail update of the F&B manager and the General Manager; effectively identifies restaurant problems through reports and can ideate & execute to resolve the same; proficiency in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks
  • Profit-driven restaurant manager with multi-outlet experience; proven success leading startup, turnaround and high-growth operations; and strengths in building cohesive, top-performing and customer-centric teams. High-energy F&B professional with a history of achieving record-setting P&L gains
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education_iconEDUCATION

Hotel Management, Bachelor's degree

ABC College

Hotel Management

Delhi, Delhi

Completed
February 2003

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work_experience_iconWORK EXPERIENCE

XYZ Ltd

Restaurant Manager

Delhi, Delhi

July 2006
- August 2018

Key Result Areas:

  • Manage and oversee the entire restaurant operations; deliver superior guest services
  • Ensure guest satisfaction; plan and develop guest loyalty programs
  • Plan new and update existing menus; plan and develop the overall restaurant marketing strategy
  • Participate at local food events; respond efficiently to customer questions and complaints
  • Organize and supervise shifts; manage and lead staff; hire new employees
  • Impart training and evaluate staff performance; estimate consumption, forecast requirements and maintain inventory
  • Manage restaurant supplies; control costs and minimize waste; nurture a positive working environment
  • Monitor operations and initiate corrective actions; implement innovative strategies to improve productivity and sales
  • Help launch new food court concept and culinary operations programs in conjunction with marketing division and culinary team
  • Control costs and expenditures through detailed analysis of appropriate purchasing and inventory
  • Recruit hire train and mentor staff developing skills and customer service excellence

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level????
  • Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

 

ABC Ltd.

Restaurant Manager

MZN, Uttar Pradesh

August 2018
- Current

Key Result Areas:

  • Coordinateddaily Front of the House and Back of the House restaurant operations
  • Deliveredsuperior service and maximize customer satisfaction
  • Responded efficiently and accurately to customer complaints
  • Regularly reviewed product quality and research new vendors; organized and supervised shifts
  • Appraisedstaff performance and provide feedback to improve productivity
  • Estimatedfuture needs for goods, kitchen utensils and cleaning products
  • Ensuredcompliance with sanitation and safety regulations
  • Managedrestaurant’s good image and suggest ways to improve it
  • Controlledoperational costs and identify measures to cut waste
  • Createddetailed reports on weekly, monthly and annual revenues and expenses
  • Promotedthe brand in the local community through word-of-mouth and restaurant events
  • Recommendedways to reach abroader audience (e.g. discounts and social media ads)
  • Trainednew and current employees on proper customer service practices
  • Implementedpolicies and protocols that will maintain future restaurant operations

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
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