ARVIND RAWAT

C-21

Sector-21

Delhi - 212652, Delhi

[email protected]

About Me

Restaurant Manager

Extensive experience of XX years inoverseeingthe dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish; handlingguest complaints in restaurants; maintainingbudget and employee records, prepare payroll, and pay bills,or monitor bookkeeping records
Skilled in schedulingperiodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members; checkingthe quality of deliveries of fresh food and baked goods; arrangingfor maintenance and repair of equipment and other services
Capable of handling irate customers with a friendly/calm attitude; ensuringproduct quality and great service; flexible in dealing with changes/problems (e.g., being short staffed); prioritizingtasks effectively to ensure most important tasks are completed on time
Taking Ownership of issues or tasks and also give detail update of the F&B manager and the General Manager; effectively identifies restaurant problems through reports and can ideate & execute to resolve the same; proficiency in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks
Profit-driven restaurant manager with multi-outlet experience; proven success leading startup, turnaround and high-growth operations; and strengths in building cohesive, top-performing and customer-centric teams. High-energy F&B professional with a history of achieving record-setting P&L gains

Education

Bachelor's degree, Hotel Management

ABC College

Hotel Management

Delhi, Delhi

Completed, February 2003

Work Experience

July 2006 - August 2018

Restaurant Manager

XYZ Ltd

Delhi, Delhi

Key Result Areas:

Manage and oversee the entire restaurant operations; deliver superior guest services
Ensure guest satisfaction; plan and develop guest loyalty programs
Plan new and update existing menus; plan and develop the overall restaurant marketing strategy
Participate at local food events; respond efficiently to customer questions and complaints
Organize and supervise shifts; manage and lead staff; hire new employees
Impart training and evaluate staff performance; estimate consumption, forecast requirements and maintain inventory
Manage restaurant supplies; control costs and minimize waste; nurture a positive working environment
Monitor operations and initiate corrective actions; implement innovative strategies to improve productivity and sales
Help launch new food court concept and culinary operations programs in conjunction with marketing division and culinary team
Control costs and expenditures through detailed analysis of appropriate purchasing and inventory
Recruit hire train and mentor staff developing skills and customer service excellence

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level????
Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????

August 2018 - Current

Restaurant Manager

ABC Ltd.

MZN, Uttar Pradesh

Key Result Areas:

Coordinateddaily Front of the House and Back of the House restaurant operations
Deliveredsuperior service and maximize customer satisfaction
Responded efficiently and accurately to customer complaints
Regularly reviewed product quality and research new vendors; organized and supervised shifts
Appraisedstaff performance and provide feedback to improve productivity
Estimatedfuture needs for goods, kitchen utensils and cleaning products
Ensuredcompliance with sanitation and safety regulations
Managedrestaurant’s good image and suggest ways to improve it
Controlledoperational costs and identify measures to cut waste
Createddetailed reports on weekly, monthly and annual revenues and expenses
Promotedthe brand in the local community through word-of-mouth and restaurant events
Recommendedways to reach abroader audience (e.g. discounts and social media ads)
Trainednew and current employees on proper customer service practices
Implementedpolicies and protocols that will maintain future restaurant operations

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????