Key Result Areas:

• Review patients’ bills for accuracy and completeness and ensure that any missing information is promptly obtained
• Identify insurance companies that need to be contacted from the information provided on patients’ bills
• Contact insurance companies to determine statuses of claims in a bid to expedite payments
• Process payments as and when they are paid and ensure that correlating accounts are credited properly
• Review denials, resubmit them and ensure that they are followed up on a constant basis
• Oversee insurance payments to ensure that they are accurate and in compliance with contract discounts
• Post payments to patients’ accounts and inform patients of any discrepancies in medical records or billing information
• Put together patient billing statements and explanation of benefits

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????