Key Result Areas:

• Welcome patients by greeting them in person or on the telephone
• Verify patient information by interviewing patient, recording medical history, confirming purpose of visit
• Prepare patients for the health care visit by directing and/or accompanying them to the examining room
• Perform preliminary physical tests; take blood pressure, weight and temperature; report patient history summary
• Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential
• Counsel patients by transmitting physician's orders and questions about surgery
• Educate patients by providing medication and diet information andinstructions; answering questions
• Schedule surgeries by making arrangements with the surgical center, verifying times with patients and preparing charts, pre-admission and consent forms
• Maintain safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations
• Update job knowledge by participating in educational opportunities and reading professional publications
• Enhance practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Complete records by recording patient examination, treatment and test results
• Generate revenue by recording billing information of services rendered, completing insurance forms and responding to insurance and other third-party inquiries
• Maintain patient confidence and protect operations by keeping patient care information confidential
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
• Enhance health care practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????