Key Result Areas: 

• Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements 
• Direct activities related to dispatching, routing, or tracking transportation vehicles, such as aircraft or railroad cars 
• Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, environmental policies, or government regulations 
• Serve as contact persons for all workers within assigned territories 
• Liaise between departments or other groups to improve function or communication 
• Implement schedule or policy changes for transportation services 
• Monitor spending to ensure that expenses are consistent with approved budgets 
• Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members 
• Prepare management recommendations, such as proposed fee and tariff increases or schedule changes 
• Direct investigations to verify and resolve customer or shipper complaints 
• Conduct investigations in cooperation with government agencies to determine causes of transportation accidents, coordinate cleanup activities, or improve safety procedures 
• Direct or coordinate the activities of operations department to obtain use of equipment, facilities, or human resources 
• Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services 
• Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives 
• Plan or implement energy saving changes to transportation services, such as reducing routes, optimizing capacities, employing alternate modes of transportation, or minimizing idling 
• Implement transportation changes to reduce environmental impact 
• Develop operating strategies, plans, or procedures for green or sustainable operations 
• Set operations policies and standards, including determining safety procedures for the handling of dangerous goods 
• Direct staff performing repairs and maintenance to equipment, vehicles, or facilities 
• Develop criteria, application instructions, procedural manuals, or contracts for federal or state public transportation programs 
• Develop operating strategies, plans, or procedures for green or sustainable operations 
• Direct central load control centers to maximize efficiency and effectiveness of transportation services 
• Supervise clerks assigning tariff classifications or preparing billing 
• Negotiate, authorize, or monitor fulfillment of contracts with equipment or materials suppliers 
• Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use 
• Recommend or authorize capital expenditures for acquisition of new equipment or property to increase efficiency and services of operations department 
• Identify or select transportation and communications system technologies to reduce costs or environmental impacts 
• Implement transportation changes to reduce environmental impact 
• Provide administrative or technical assistance to those receiving transportation-related grants 
• Direct procurement processes including equipment research and testing, vendor contracts, or requisitions approval; participate in union contract negotiations or grievance settlements 

Key Highlights: 

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled???? 
• Any unique initiative taken to improve customer satisfaction level? Any major accounts/clients handled??? 
• Awards/appreciation letters received???? Other relevant achievements????