Key Result Areas: 

• Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps; provide transportation information to passengers or customers 
• Provide customers with information on routes, gates, prices, timetables, terminals, or concourses 
• Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse; greet passengers boarding transportation equipment and announce routes and stops 
• Explain and demonstrate safety procedures and safety equipment use 
• Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking; determine or facilitate seating arrangements 
• Signal transportation operators to stop or to proceed 
• Adjust window shades or seat cushions at the request of passengers 
• Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms 

Key Highlights: 

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled???? 
• Any unique initiative taken to improve customer satisfaction level? Any major accounts/clients handled??? 
• Awards/appreciation letters received???? Other relevant achievements????