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Dispatcher Resume Samples(Text format)

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About Me

Dispatcher

  • Extensive experience of XX years in ensuring that transport services are performed in a timely manner; demonstrate exceptional customer service skills with both internal and external customers; instrumental in maintaining a calm and professional demeanor 
  • Adept in scheduling and dispatching drivers, trucks and other service vehicles to appropriate locations according to customer requests, specifications, or needs, using direct personal contact, radios or telephones; following-up with the arrangement for necessary repairs in order to restore service and operation schedules 
  • Demonstrate compliance with all company and customer policies and procedures as they pertain to the coordination of transport; simultaneously document all phone and radio transactions using a computer aided dispatch; assisting in the orientation and training of new staff 
  • Skilled in collecting transport equipment and return it to the appropriate storage area; utilizing proper safety handling techniques; exhibit proper use of the transport tracking system/log sheets; maintaining clean, neat work environment including all surrounding areas of transportation room 

EDUCATION

Bachelor of Arts, Completed, July 2015

Abc school

CBSEMarks 70%

Noida, Uttar Pradesh

Work Experience

July 2015 - August 2019

Dispatcher

Madhulata

Noida, Uttar Pradesh

Key Result Areas: 

  • Dispatch drivers for shipment pick-ups and deliveries; update shipment tracking system and maintain timely data integrity; prioritize time sensitive cargo 
  • Notify drivers of pick-up and delivery assignments; ensure timely dispatch of all scheduled and urgent delivery orders 
  • Take customer feedback and devise measures to enhance customer satisfaction 
  • Maintain professional relationships with drivers, suppliers, and customers 
  • Monitor weather, traffic, and road conditions and make changes in routes accordingly 
  • Plan, schedule and assign driver personnel for transportation vehicle operations 
  • Coordinate transportation vehicle routes and stops for student riders 
  • Arrange for substitutes; dispatch transportation vehicles for trips and other special events 
  • Coordinate use of district vehicles; assist supervisor in resolving public concerns 
  • Decimate general information to the public and other concerned parties regarding department policies, procedures and applicable federal, state and local laws 
  • Communicate with appropriate individuals regarding problems concerning transportation 
  • Input data and information to records, cards and files requiring great accuracy 
  • Update transportation databases; operate two-way radio and other office equipment 
  • Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment 
  • Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules 
  • Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information 
  • Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications 
  • Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards that may have bearing on quality and timeliness of job deliveries 

Key Highlights: 

  • Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled???? 
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled??? 
  • Awards/appreciation letters received???? Other relevant achievements???? 

Skills

Languages

  • English
  • Hindi
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