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About Me

Dispatcher / Service Dispatcher

Extensive experience of XX years in ensuring that transport services are performed in a timely manner; demonstrate exceptional customer service skills with both internal and external customers; instrumental in maintaining a calm and professional demeanor
Adept in scheduling and dispatching drivers, trucks, and other service vehicles to appropriate locations according to customer requests, specifications, or needs, using direct personal contact, radios, or telephones; following up with the arrangement for necessary repairs in order to restore service and operation schedules
Demonstrate compliance with all company and customer policies and procedures as they pertain to the coordination of transport; simultaneously document all phone and radio transactions using a computer-aided dispatch; assist in the orientation and training of new staff
Skilled in collecting transport equipment and returning it to the appropriate storage area; utilizing proper safety handling techniques; exhibiting proper use of the transport tracking system/log sheets; maintaining a clean, neat work environment including all surrounding areas of the transportation room

EDUCATION

Arts, Bachelor of Arts, Completed, 2015-07-01

Abc school

Tamil University– Marks 70,

Noida, UP

Work Experience

2000-07-01 - Current

Transportation Dispatcher

Maharashtra Transports

Navi mumbai, MH

Worked closely with other workers and communicated with drivers using a two-way radio.
Update transportation databases; operate two-way radio and other office equipment.
Input data and information to records, cards, and files requiring great accuracy.
Monitored weather, traffic, and road conditions and make changes in routes accordingly.
Coordinate use of district vehicles; assist supervisor in resolving public concerns.
Negotiated rates with the clients and analyzed the best delivery methods.
Identified and evaluated any needs of each load/driver.

1996-01-01 - 1999-01-01

Service Dispatcher

JJ Corp.

New delhi,

Dispatched drivers for shipment pick-ups and deliveries; update shipment tracking system and maintain timely data integrity; prioritized time-sensitive cargo.
Notified drivers of pick-up and delivery assignments.
Ensure timely dispatch of all scheduled and urgent delivery orders.
Maintained professional relationships with drivers, suppliers, and customers.

Monitored weather, traffic, and road conditions and make changes in routes accordingly.
Planned, scheduled, and assigned driver personnel for transportation vehicle operations.
Coordinated transportation vehicle routes and stops for student riders.
Arranged for substitutes; dispatch transportation vehicles for trips and other special events.
Communicated with appropriate individuals regarding problems concerning transportation.
Advised personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards that may have bearing on the quality and timeliness of job deliveries.

Skills

Hard Skills

Radio and telephone proficiency
Call prioritization
Computer-aided dispatch
Verifying coverage
Maintaining call metrics
Service Coordination
Routing orders

Service planning
Updating logs
Operating gate systems
Data entry
Traffic control
Two-way radios

Soft Skills

Critical thinking
Sound judgment
Active listening

Verbal and written communication
Professional approach
Multitasking
Stress management
Customer service
Attention to detail
Teamwork skills
Problem-solving

Languages

English
Hindi

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