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Dispatcher - Free Resume Sample

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What do you do, what is your job?

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ARVIND RAWAT

Contact: 999999999 | E-Mail: [email protected]


An Accomplished Professional

Highly competent and determined dispatcher with successful track record in running a fully operational dispatching service; exceptional skills in monitoring weather and traffic conditions, resolving driver issues and keeping track of mileage, fuel consumption, and delivery logistics

A resourceful individual who is adept at using two-way communication radios and entering daily trip input in the computerized logging system


PROFILE SUMMARY

  • Extensive experience of XX years in ensuring that transport services are performed in a timely manner; demonstrate exceptional customer service skills with both internal and external customers; instrumental in maintaining a calm and professional demeanor
  • Adept in scheduling and dispatching drivers, trucks and other service vehicles to appropriate locations according to customer requests, specifications, or needs, using direct personal contact, radios or telephones; following-up with the arrangement for necessary repairs in order to restore service and operation schedules
  • Demonstrate compliance with all company and customer policies and procedures as they pertain to the coordination of transport; simultaneously document all phone and radio transactions using a computer aided dispatch; assisting in the orientation and training of new staff
  • Skilled in collecting transport equipment and return it to the appropriate storage area; utilizing proper safety handling techniques; exhibit proper use of the transport tracking system/log sheets; maintaining clean, neat work environment including all surrounding areas of transportation room

ORGANIZATIONAL EXPERIENCE

Since MM YY | XYZ Ltd, Delhi | Dispatcher
Key Result Areas:
  • Dispatch drivers for shipment pick-ups and deliveries; update shipment tracking system and maintain timely data integrity; prioritize time sensitive cargo
  • Notify drivers of pick-up and delivery assignments; ensure timely dispatch of all scheduled and urgent delivery orders
  • Take customer feedback and devise measures to enhance customer satisfaction
  • Maintain professional relationships with drivers, suppliers, and customers
  • Monitor weather, traffic, and road conditions and make changes in routes accordingly
  • Plan, schedule and assign driver personnel for transportation vehicle operations
  • Coordinate transportation vehicle routes and stops for student riders
  • Arrange for substitutes; dispatch transportation vehicles for trips and other special events
  • Coordinate use of district vehicles; assist supervisor in resolving public concerns
  • Decimate general information to the public and other concerned parties regarding department policies, procedures and applicable federal, state and local laws
  • Communicate with appropriate individuals regarding problems concerning transportation
  • Input data and information to records, cards and files requiring great accuracy
  • Update transportation databases; operate two-way radio and other office equipment
  • Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
  • Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules
  • Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
  • Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications
  • Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards that may have bearing on quality and timeliness of job deliveries
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Dispatcher
Key Result Areas:
  • Developed delivery routes and maintain contact with drivers throughout the day
  • Collaborated with management to modify daily routes to accommodate the needs of customers
  • Acted as a communication liaison through the two-way truck radio system and answer incoming phone calls from drivers on the road
  • Cultivated strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes; monitored any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
  • Directed and dispatched product movements with professional efficiency
  • Considered predicted and real-time scenarios to keep routes efficient and productive
  • Used online tracking system to keep an eye on trucks and goods
  • Involved in troubleshooting and resolving any issues that arise with shipments
  • Uploaded various documents to website; preserved excellent relationship with truckers and fleet owners
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

EDUCATION

YYYY BA from ABC College, Delhi

TECHNICAL PURVIEW

  • MS Office – Word, Excel & PowerPoint
  • Internet Applications

PERSONAL DETAILS

Date of Birth: 01st October 1981 | Languages Known: English & Hindi

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