Dispatcher Resume Samples (Text format)
About Me
Dispatcher
- Extensive experience of XX years in ensuring that transport services are performed in a timely manner; demonstrate exceptional customer service skills with both internal and external customers; instrumental in maintaining a calm and professional demeanor
- Adept in scheduling and dispatching drivers, trucks and other service vehicles to appropriate locations according to customer requests, specifications, or needs, using direct personal contact, radios or telephones; following-up with the arrangement for necessary repairs in order to restore service and operation schedules
- Demonstrate compliance with all company and customer policies and procedures as they pertain to the coordination of transport; simultaneously document all phone and radio transactions using a computer aided dispatch; assisting in the orientation and training of new staff
- Skilled in collecting transport equipment and return it to the appropriate storage area; utilizing proper safety handling techniques; exhibit proper use of the transport tracking system/log sheets; maintaining clean, neat work environment including all surrounding areas of transportation room
EDUCATION
Bachelor of Arts,
Completed, July 2015
Abc school
CBSE – Marks 70%
Noida, Uttar Pradesh
Work Experience
July 2015 - August 2019
Dispatcher
Madhulata
Noida, Uttar Pradesh
Key Result Areas:
- Dispatch drivers for shipment pick-ups and deliveries; update shipment tracking system and maintain timely data integrity; prioritize time sensitive cargo
- Notify drivers of pick-up and delivery assignments; ensure timely dispatch of all scheduled and urgent delivery orders
- Take customer feedback and devise measures to enhance customer satisfaction
- Maintain professional relationships with drivers, suppliers, and customers
- Monitor weather, traffic, and road conditions and make changes in routes accordingly
- Plan, schedule and assign driver personnel for transportation vehicle operations
- Coordinate transportation vehicle routes and stops for student riders
- Arrange for substitutes; dispatch transportation vehicles for trips and other special events
- Coordinate use of district vehicles; assist supervisor in resolving public concerns
- Decimate general information to the public and other concerned parties regarding department policies, procedures and applicable federal, state and local laws
- Communicate with appropriate individuals regarding problems concerning transportation
- Input data and information to records, cards and files requiring great accuracy
- Update transportation databases; operate two-way radio and other office equipment
- Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
- Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
- Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications
- Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards that may have bearing on quality and timeliness of job deliveries
Key Highlights:
- Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
