Dispatcher / Service Dispatcher
- Extensive experience of XX years in ensuring that transport services are performed in a timely manner; demonstrate exceptional customer service skills with both internal and external customers; instrumental in maintaining a calm and professional demeanor
- Adept in scheduling and dispatching drivers, trucks, and other service vehicles to appropriate locations according to customer requests, specifications, or needs, using direct personal contact, radios, or telephones; following up with the arrangement for necessary repairs in order to restore service and operation schedules
- Demonstrate compliance with all company and customer policies and procedures as they pertain to the coordination of transport; simultaneously document all phone and radio transactions using a computer-aided dispatch; assist in the orientation and training of new staff
- Skilled in collecting transport equipment and returning it to the appropriate storage area; utilizing proper safety handling techniques; exhibiting proper use of the transport tracking system/log sheets; maintaining a clean, neat work environment including all surrounding areas of the transportation room
