Highly competent and determined dispatcher with successful track record in running a fully operational dispatching service; exceptional skills in monitoring weather and traffic conditions, resolving driver issues and keeping track of mileage, fuel consumption, and delivery logistics
A resourceful individual who is adept at using two-way communication radios and entering daily trip input in the computerized logging system
PROFILE SUMMARY
Extensive experience of XX years in ensuring that transport services are performed in a timely manner; demonstrate exceptional customer service skills with both internal and external customers; instrumental in maintaining a calm and professional demeanor
Adept in scheduling and dispatching drivers, trucks and other service vehicles to appropriate locations according to customer requests, specifications, or needs, using direct personal contact, radios or telephones; following-up with the arrangement for necessary repairs in order to restore service and operation schedules
Demonstrate compliance with all company and customer policies and procedures as they pertain to the coordination of transport; simultaneously document all phone and radio transactions using a computer aided dispatch; assisting in the orientation and training of new staff
Skilled in collecting transport equipment and return it to the appropriate storage area; utilizing proper safety handling techniques; exhibit proper use of the transport tracking system/log sheets; maintaining clean, neat work environment including all surrounding areas of transportation room
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Dispatcher
Key Result Areas:
Dispatch drivers for shipment pick-ups and deliveries; update shipment tracking system and maintain timely data integrity; prioritize time sensitive cargo
Notify drivers of pick-up and delivery assignments; ensure timely dispatch of all scheduled and urgent delivery orders
Take customer feedback and devise measures to enhance customer satisfaction
Maintain professional relationships with drivers, suppliers, and customers
Monitor weather, traffic, and road conditions and make changes in routes accordingly
Plan, schedule and assign driver personnel for transportation vehicle operations
Coordinate transportation vehicle routes and stops for student riders
Arrange for substitutes; dispatch transportation vehicles for trips and other special events
Coordinate use of district vehicles; assist supervisor in resolving public concerns
Decimate general information to the public and other concerned parties regarding department policies, procedures and applicable federal, state and local laws
Communicate with appropriate individuals regarding problems concerning transportation
Input data and information to records, cards and files requiring great accuracy
Update transportation databases; operate two-way radio and other office equipment
Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules
Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications
Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards that may have bearing on quality and timeliness of job deliveries
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Dispatcher
Key Result Areas:
Developed delivery routes and maintain contact with drivers throughout the day
Collaborated with management to modify daily routes to accommodate the needs of customers
Acted as a communication liaison through the two-way truck radio system and answer incoming phone calls from drivers on the road
Cultivated strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes; monitored any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
Directed and dispatched product movements with professional efficiency
Considered predicted and real-time scenarios to keep routes efficient and productive
Used online tracking system to keep an eye on trucks and goods
Involved in troubleshooting and resolving any issues that arise with shipments
Uploaded various documents to website; preserved excellent relationship with truckers and fleet owners
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
BA from ABC College, Delhi
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
