Key Result Areas: 

• Dispatch drivers for shipment pick-ups and deliveries; update shipment tracking system and maintain timely data integrity; prioritize time sensitive cargo 
• Notify drivers of pick-up and delivery assignments; ensure timely dispatch of all scheduled and urgent delivery orders 
• Take customer feedback and devise measures to enhance customer satisfaction 
• Maintain professional relationships with drivers, suppliers, and customers 
• Monitor weather, traffic, and road conditions and make changes in routes accordingly 
• Plan, schedule and assign driver personnel for transportation vehicle operations 
• Coordinate transportation vehicle routes and stops for student riders 
• Arrange for substitutes; dispatch transportation vehicles for trips and other special events 
• Coordinate use of district vehicles; assist supervisor in resolving public concerns 
• Decimate general information to the public and other concerned parties regarding department policies, procedures and applicable federal, state and local laws 
• Communicate with appropriate individuals regarding problems concerning transportation 
• Input data and information to records, cards and files requiring great accuracy 
• Update transportation databases; operate two-way radio and other office equipment 
• Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment 
• Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules 
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information 
• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications 
• Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards that may have bearing on quality and timeliness of job deliveries 

Key Highlights: 

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled???? 
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled??? 
• Awards/appreciation letters received???? Other relevant achievements????