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About Me

Dispatcher / Service Dispatcher

  • Extensive experience of XX years in ensuring that transport services are performed in a timely manner; demonstrate exceptional customer service skills with both internal and external customers; instrumental in maintaining a calm and professional demeanor 
  • Adept in scheduling and dispatching drivers, trucks, and other service vehicles to appropriate locations according to customer requests, specifications, or needs, using direct personal contact, radios, or telephones; following up with the arrangement for necessary repairs in order to restore service and operation schedules 
  • Demonstrate compliance with all company and customer policies and procedures as they pertain to the coordination of transport; simultaneously document all phone and radio transactions using a computer-aided dispatch; assist in the orientation and training of new staff 
  • Skilled in collecting transport equipment and returning it to the appropriate storage area; utilizing proper safety handling techniques; exhibiting proper use of the transport tracking system/log sheets; maintaining a clean, neat work environment including all surrounding areas of the transportation room 


Arts, Bachelor of Arts, Completed, 2015-07-01

Abc school

Tamil UniversityMarks 70,

Noida, UP

Work Experience

2000-07-01 - Current

Transportation Dispatcher

Maharashtra Transports

Navi mumbai, MH
  • Worked closely with other workers and communicated with drivers using a two-way radio.
  • Update transportation databases; operate two-way radio and other office equipment.
  • Input data and information to records, cards, and files requiring great accuracy.
  • Monitored weather, traffic, and road conditions and make changes in routes accordingly.
  • Coordinate use of district vehicles; assist supervisor in resolving public concerns.
  • Negotiated rates with the clients and analyzed the best delivery methods.
  • Identified and evaluated any needs of each load/driver.

1996-01-01 - 1999-01-01

Service Dispatcher

JJ Corp.

New delhi,
  • Dispatched drivers for shipment pick-ups and deliveries; update shipment tracking system and maintain timely data integrity; prioritized time-sensitive cargo.
  • Notified drivers of pick-up and delivery assignments.
  • Ensure timely dispatch of all scheduled and urgent delivery orders.
  • Maintained professional relationships with drivers, suppliers, and customers.
  • Monitored weather, traffic, and road conditions and make changes in routes accordingly.
  • Planned, scheduled, and assigned driver personnel for transportation vehicle operations.
  • Coordinated transportation vehicle routes and stops for student riders.
  • Arranged for substitutes; dispatch transportation vehicles for trips and other special events.
  • Communicated with appropriate individuals regarding problems concerning transportation.
  • Advised personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards that may have bearing on the quality and timeliness of job deliveries.


Hard Skills

  • Radio and telephone proficiency
  • Call prioritization
  • Computer-aided dispatch
  • Verifying coverage
  • Maintaining call metrics
  • Service Coordination
  • Routing orders
  • Service planning
  • Updating logs
  • Operating gate systems
  • Data entry          
  • Traffic control   
  • Two-way radios               

Soft Skills

  • Critical thinking
  • Sound judgment
  • Active listening
  • Verbal and written communication
  • Professional approach
  • Multitasking
  • Stress management
  • Customer service
  • Attention to detail
  • Teamwork skills
  • Problem-solving


  • English
  • Hindi

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Dispatcher Resume Sample

Dispatcher Resume Sample

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