Experienced and outgoing professional; possess excellent customer service skills; demonstrate calm and reassuring demeanor in emergency situations; energetic, friendly, customer-oriented professional looking to fill the flight attendant position
PROFILE SUMMARY
Extensive experience of XX years in conducting pre-flight safety checks and ensure the plane is clean; showing safety and emergency measures such as the use of oxygen masks, seat belts, and exit doors; offering information and support for safety and comfort to passengers
Skilled in welcoming passengers, verify their tickets and direct them to their seats; making and serving beverages and food to passengers; responding to passengers' questions about flights, travel routes, and arrival times
Adept in leading passengers in case of emergency and give first aid to passengers if necessary; offering support to passengers with special needs including children, disabled persons, or elders; preparing analytic reports concerning flight issues
Reliable, outgoing professional exhibits extensive communication skills, a friendly, calm, and confident personality to maximize safety and comfort of passengers, and an unwavering patience for passengers who need additional assistance
Offering impeccable customer-service skills; a friendly, charming, and warm personality; a can-do attitude; and previously demonstrated ability to stay calm and assist passengers even in an emergency-landing situation
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Flight Attendant
Key Result Areas:
Attend passengers and provide a high level of customer service throughout every flight by greeting each passenger and providing information about airline procedures, seat locations, and inflight services
Maintain all emergency equipment to ensure safety by verifying that fire extinguishers and oxygen systems are in working order, first-aid kits are fully stocked, and all items are easily located
Assist passengers in an emergency situation by announcing and/or demonstrating the use of seat belts, flotation devices, oxygen masks, and emergency exits
Prepare the plane for takeoff and landing following standard procedures such as walking the aisles to ensure luggage is stowed securely and all passengers have complied with appropriate federal regulations
Conduct periodic trips through the cabin during flights to serve food and beverages, assist passengers with lights, provide pillows and blankets, and respond to any questions or requests in a timely and safe manner
Prepare detailed reports following every flight including information on departure and destination locations, number of passengers, food and beverage sales, inventories of various hospitality items, condition of all cabin equipment, and accounts of any passenger issues
Remind passengers on use of computers and other gadgets; reassure passengers during times of turbulence; perform first aid to passengers whenever necessary
Demonstrate the proper use of emergency equipment
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Flight Attendant
Key Result Areas:
Guided and assisted for safety and comfort to passengers; always conducted safety check before flight
Greeted and communicated with customers; helped passengers find their seats
Prepared and served drinks and food to passengers; took orders from passengers
Presented emergency equipment and give instructions to passengers on how to use this equipment
Monitored, managed and secured the cabin; adhered to all aviation rules and regulations
Assisted passengers and cabin crew during emergency situations
Provided help to passengers with special needs (children, disabled persons, elders, etc.)
Prepared and submitted reports on flight incidents
Attended pre-flight briefings; greeted passengers upon entry
Conducted inspection on storage of all hand carried luggage
Educated passengers on use of computers and other devices while on flight
Served food and beverages on schedule; answered passengers’ questions related to flight, airline and airport procedures
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
BA from ABC College, Delhi
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
