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Corporate

ARVIND RAWAT

C-21

Sector-21

Delhi - 212652

Delhi


About Me

Ushers Attendants Ticket Takers
  • Extensive experience of XX years indelivering exemplary customer service with friendly & warm interaction to maintain customer loyalty; scanningbarcodes on tickets upon guest entry; assisting guests with ticketing issues and finding seat locations; directing guests to areas of interest
  • Gaining knowledge of all venue maps, seating charts and venue policies to appropriately answer questions asked by guests; keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken
  • Skilled in referringunresolved customer grievances to designated departments for further investigation; assisting with venue trash pick-up at conclusion of event; working in an outdoor environment in a variety of weather spring/summer weather conditions
  • Strong interpersonal skills and provide excellent customer service, strong communication skills to proactively engage with Guests, colleagues and management; strong observational skills to proactively identify guest needs and ensure that guests are having a memorable experience

Education

Bachelor of Arts, BA

ABC College

BA

Delhi, Delhi

Completed, April 2003

Work Experience

June 2004 - October 2009
Usher / Attendant / Ticket Taker

XYZ Ltd

Delhi, Delhi

Key Result Areas:

  • Greet patrons attending entertainment events; operate refreshment stands during intermission or obtain refreshments for press box patrons during performances
  • Count and record number of tickets collected; lead tours and answer visitors' questions about the exhibits
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Settle seating disputes or help solve other customer concerns; manage inventory or sale of artist merchandise
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs
  • Guide patrons to exits or provide other instructions or assistance in case of emergency
  • Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
  • Refuse admittance to undesirable persons or persons without tickets or passes
  • Provide attraction or event information to patrons
  • Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
  • Assist patrons in finding seats, lighting the way with flashlights, if necessary
  • Maintain order and ensure adherence to safety rules; give door checks to patrons who are temporarily leaving establishments; manage informational kiosks or displays of event signs or posters
  • Work with others to change advertising displays; schedule ormanage staff, such as volunteer usher corps

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

 


December 2009 - November 2018
Usher / Attendant / Ticket Taker

ABCD Ltd

Delhi, Delhi

Key Result Areas:

  • Greeted patrons upon entrance to the venue; checked tickets and provide guidance to seats
  • Showed patrons where to find exits, bathrooms, and concession stands
  • Answeredvarious questions; ensuredall patrons' needs are met
  • Seatedpatrons in an orderly fashion; helpedeject disorderly or obnoxious patrons
  • Distributed programs orevent schedules; ensured everyone adheres to safety rules
  • Paged individuals wanted at the box office; provided assistance to patrons with special needs
  • Stamped hands or give door checks to those needing to leave early but wish to return
  • Countedand recordedtickets as they are collected; handled complaints or suggestions
  • Lighted the way with flashlights when patrons leave their seats
  • Ensuredexit pathways are properly lit; ensurednothing is obstructing exits
  • Helpedpatrons down stairs or onto ramps

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????

Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???

Awards/appreciation letters received???? Other relevant achievements????

Computer Proficiency

Operating Systems
  • MS Office – Word, Excel and PowerPoint star3
Software
  • Internet Applications star3

Languages

  • English star3
  • Hindi star3

Personal Details

  • Birthday:October 01, 1981

Address Details

C-21

Sector-21

Delhi - 212652

Delhi

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