Key Result Areas:

• Greet patrons attending entertainment events; operate refreshment stands during intermission or obtain refreshments for press box patrons during performances
• Count and record number of tickets collected; lead tours and answer visitors' questions about the exhibits
• Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
• Settle seating disputes or help solve other customer concerns; manage inventory or sale of artist merchandise
• Examine tickets or passes to verify authenticity, using criteria such as color or date issued
• Provide assistance with patrons' special needs, such as helping those with wheelchairs
• Guide patrons to exits or provide other instructions or assistance in case of emergency
• Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
• Refuse admittance to undesirable persons or persons without tickets or passes
• Provide attraction or event information to patrons
• Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
• Assist patrons in finding seats, lighting the way with flashlights, if necessary
• Maintain order and ensure adherence to safety rules; give door checks to patrons who are temporarily leaving establishments; manage informational kiosks or displays of event signs or posters
• Work with others to change advertising displays; schedule ormanage staff, such as volunteer usher corps

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????