Ushers, Attendants, Ticket Takers Resume Sample

Key Result Areas:

• Greet patrons attending entertainment events; operate refreshment stands during intermission or obtain refreshments for press box patrons during performances
• Count and record number of tickets collected; lead tours and answer visitors' questions about the exhibits
• Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
• Settle seating disputes or help solve other customer concerns; manage inventory or sale of artist merchandise
• Examine tickets or passes to verify authenticity, using criteria such as color or date issued
• Provide assistance with patrons' special needs, such as helping those with wheelchairs
• Guide patrons to exits or provide other instructions or assistance in case of emergency
• Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
• Refuse admittance to undesirable persons or persons without tickets or passes
• Provide attraction or event information to patrons
• Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
• Assist patrons in finding seats, lighting the way with flashlights, if necessary
• Maintain order and ensure adherence to safety rules; give door checks to patrons who are temporarily leaving establishments; manage informational kiosks or displays of event signs or posters
• Work with others to change advertising displays; schedule ormanage staff, such as volunteer usher corps

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????

 

Key Result Areas:

• Greeted patrons upon entrance to the venue; checked tickets and provide guidance to seats
• Showed patrons where to find exits, bathrooms, and concession stands
• Answeredvarious questions; ensuredall patrons' needs are met
• Seatedpatrons in an orderly fashion; helpedeject disorderly or obnoxious patrons
• Distributed programs orevent schedules; ensured everyone adheres to safety rules
• Paged individuals wanted at the box office; provided assistance to patrons with special needs
• Stamped hands or give door checks to those needing to leave early but wish to return
• Countedand recordedtickets as they are collected; handled complaints or suggestions
• Lighted the way with flashlights when patrons leave their seats
• Ensuredexit pathways are properly lit; ensurednothing is obstructing exits
• Helpedpatrons down stairs or onto ramps

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????

Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???

Awards/appreciation letters received???? Other relevant achievements????