An Accomplished Professional – Usher / Attendant / Ticket Taker
Highly-energetic professional skilled in assisting patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones
PROFILE SUMMARY
Extensive experience of XX years in delivering exemplary customer service with friendly & warm interaction to maintain customer loyalty; scanning barcodes on tickets upon guest entry; assisting guests with ticketing issues and finding seat locations; directing guests to areas of interest
Gaining knowledge of all venue maps, seating charts and venue policies to appropriately answer questions asked by guests; keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken
Skilled in referring unresolved customer grievances to designated departments for further investigation; assisting with venue trash pick-up at conclusion of event; working in an outdoor environment in a variety of weather spring/summer weather conditions
Strong interpersonal skills and provide excellent customer service, strong communication skills to proactively engage with Guests, colleagues and management; strong observational skills to proactively identify guest needs and ensure that guests are having a memorable experience
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Usher / Attendant / Ticket Taker
Key Result Areas:
Greet patrons attending entertainment events; operate refreshment stands during intermission or obtain refreshments for press box patrons during performances
Count and record number of tickets collected; lead tours and answer visitors' questions about the exhibits
Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
Settle seating disputes or help solve other customer concerns; manage inventory or sale of artist merchandise
Examine tickets or passes to verify authenticity, using criteria such as color or date issued
Provide assistance with patrons' special needs, such as helping those with wheelchairs
Guide patrons to exits or provide other instructions or assistance in case of emergency
Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
Refuse admittance to undesirable persons or persons without tickets or passes
Provide attraction or event information to patrons
Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
Assist patrons in finding seats, lighting the way with flashlights, if necessary
Maintain order and ensure adherence to safety rules; give door checks to patrons who are temporarily leaving establishments; manage informational kiosks or displays of event signs or posters
Work with others to change advertising displays; schedule or manage staff, such as volunteer usher corps
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Usher / Attendant / Ticket Taker
Key Result Areas:
Greeted patrons upon entrance to the venue; checked tickets and provide guidance to seats
Showed patrons where to find exits, bathrooms, and concession stands
Answered various questions; ensured all patrons' needs are met
Seated patrons in an orderly fashion; helped eject disorderly or obnoxious patrons
Distributed programs or event schedules; ensured everyone adheres to safety rules
Paged individuals wanted at the box office; provided assistance to patrons with special needs
Stamped hands or give door checks to those needing to leave early but wish to return
Counted and recorded tickets as they are collected; handled complaints or suggestions
Lighted the way with flashlights when patrons leave their seats
Ensured exit pathways are properly lit; ensured nothing is obstructing exits
Helped patrons down stairs or onto ramps
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
BA from ABC College, Delhi
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
