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Reservation, Ticket, Travel Clerks Resume Samples and Templates for 2026

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Reservation, Ticket, and Travel Clerk Resume Guide for India

A well-crafted reservation, ticket, and travel clerk resume is essential for success in India’s booming travel and tourism industry. Whether you’re pursuing a career with IRCTC, MakeMyTrip, Yatra, Cleartrip, Air India, IndiGo, Taj Hotels, or travel agencies across the country, this guide provides everything you need to create a standout resume.

This comprehensive guide includes:

Resume format recommendations for reservation and ticketing roles in India
Key skills employers look for in travel clerks
Complete resume example with Indian context
Top travel and hospitality employers in India
Salary insights in INR by experience level
Required qualifications and certifications
ATS optimization tips for travel job portals

Why Your Reservation Clerk Resume Matters in India

India’s travel industry is experiencing tremendous growth with domestic tourism, railway bookings, and airline travel reaching record levels. Skilled reservation and ticketing professionals are essential for managing bookings, handling customer inquiries, and ensuring smooth travel experiences for millions of travelers.

A strong reservation clerk resume helps you:

Stand out from competition for railway, airline, and travel agency positions
Showcase your booking system expertise and customer service skills
Demonstrate accuracy and efficiency in handling reservations
Highlight multilingual abilities and travel industry knowledge

Travel companies receive numerous applications. Your resume must immediately communicate your technical skills, customer service excellence, and ability to handle high-volume booking operations.

Reservation Clerk Resume Format for India

Indian travel employers prefer professional resume formats that highlight booking system proficiency and customer service capabilities.

Recommended Format

Length: 1 page
Layout: Reverse chronological
Font: Arial, Calibri, or Times New Roman (11-12pt)
Sections: Contact, Summary, Skills, Experience, Education, Certifications

Personal Details for Indian Travel Resumes

Include:

Full name
Phone number with +91 country code
Professional email address
City, State
Languages spoken

What to Avoid

Personal details like religion or marital status
Incorrect booking system names
Vague descriptions without metrics
Salary expectations in resume

Key Skills for Reservation Clerks in India

Indian employers look for a combination of technical expertise, customer service, and communication abilities.

Technical Skills

Reservation Systems: IRCTC, Amadeus, Galileo, Sabre
Airline Systems: NDC, BSP, ticketing platforms
Railway Booking: PRS, UTS, e-ticketing
Hotel Systems: Opera, Fidelio, channel managers
Payment Processing: Online payments, POS, refunds
Documentation: E-tickets, vouchers, itineraries

Customer Service Skills

Query Handling: Answering booking inquiries
Problem Resolution: Handling complaints and changes
Schedule Information: Providing accurate travel details
Fare Calculations: Pricing and discounts
Cancellation Processing: Refunds and modifications
Cross-selling: Additional services and upgrades

Communication Skills

Verbal Communication: Clear phone and counter service
Written Communication: Email and chat support
Multilingual: Hindi, English, regional languages
Active Listening: Understanding customer needs
Professional Etiquette: Courteous interactions
Patience: Handling difficult situations calmly

Software & Tools

Microsoft Office (Excel, Word)
CRM Systems
Booking engines and portals
Email and chat platforms
Mobile booking applications

Reservation Clerk Resume Example for India

Here’s a complete resume example tailored for Indian travel employers:

Priya Sharma

New Delhi | +91-98XXX-XXXXX | priya.sharma.travel@email.com

Professional Summary

Experienced Reservation and Ticketing Clerk with 5+ years in the travel and hospitality industry. Currently working with MakeMyTrip, handling 200+ daily bookings for flights, hotels, and holiday packages. Proficient in Amadeus, Galileo, and IRCTC systems with 98% booking accuracy rate. Recognized for excellent customer service with consistent 4.8/5 satisfaction ratings. Fluent in Hindi, English, and Punjabi with strong problem-solving abilities.

Key Skills

Professional Experience

Senior Reservation Executive | MakeMyTrip | New Delhi | April 2021 – Present

Process 200+ daily bookings for flights, hotels, and holiday packages
Achieve 98% booking accuracy rate with zero critical errors
Maintain 4.8/5 customer satisfaction rating consistently
Handle flight cancellations, refunds, and modifications efficiently
Cross-sell travel insurance and add-on services, increasing revenue by 25%
Train 8 new reservation agents on systems and procedures
Resolve escalated customer complaints within 24 hours
Process bookings worth ₹50 Lakhs+ monthly

Reservation Agent | Yatra.com | Gurgaon | June 2018 – March 2021

Managed flight and hotel bookings for domestic and international travel
Handled 150+ customer calls daily with 95% first-call resolution
Processed railway bookings through IRCTC integration
Created custom holiday packages based on customer requirements
Achieved 120% of monthly booking targets consistently
Maintained detailed records of all transactions and inquiries

Ticketing Clerk | Air India | Delhi Airport | January 2016 – May 2018

Issued boarding passes and processed check-in for passengers
Handled ticket changes, upgrades, and seat assignments
Managed baggage issues and special assistance requests
Processed last-minute bookings and waitlist confirmations
Coordinated with ground staff for smooth operations
Received “Best Counter Service” recognition twice

Education

Bachelor of Commerce (B.Com) | Delhi University | 2015

Diploma in Travel and Tourism | IATA/UFTAA | 2016

Certifications

IATA Foundation in Travel and Tourism | IATA | 2016
Amadeus Certified Professional | Amadeus | 2018
Customer Service Excellence | MakeMyTrip Academy | 2022

Languages

Hindi (Native) | English (Fluent) | Punjabi (Conversational)

Key Achievements

98% booking accuracy with zero critical errors
4.8/5 customer satisfaction rating
Processed ₹50 Lakhs+ monthly bookings
“Best Counter Service” - Air India (2017)
120% of booking targets achieved consistently

Top Reservation Clerk Employers in India

India’s travel industry offers diverse opportunities across railways, airlines, and travel agencies.

Online Travel Agencies (OTAs)

MakeMyTrip: India’s largest OTA
Yatra.com: Flight and hotel bookings
Cleartrip: Travel portal
Goibibo: Budget travel platform
EaseMyTrip: Growing travel company
ixigo: Travel search engine

Airlines

Air India: National carrier
IndiGo: Largest domestic airline
SpiceJet: Budget carrier
Vistara: Premium airline
Go First: Low-cost carrier
Akasa Air: New airline

Railways and Government

IRCTC: Indian Railway ticketing
Indian Railways: Station counters
Metro Rail Corporations: Delhi, Mumbai, Bangalore
State Transport Corporations: Bus reservations

Hotels and Hospitality

Taj Hotels: Luxury hospitality
The Oberoi Group: Premium hotels
ITC Hotels: Business hotels
OYO Rooms: Budget accommodation
Lemon Tree Hotels: Mid-segment

Travel Management Companies

Thomas Cook India: Travel services
Cox & Kings: Tours and travel
SOTC: Holiday packages
FCM Travel: Corporate travel
American Express GBT: Business travel

How to Apply

Company career portals
Naukri.com with “reservation agent,” “ticketing clerk” keywords
LinkedIn job postings
Walk-in interviews at travel agencies
Campus placements from tourism institutes

Reservation Clerk Salary in India

Salaries vary based on employer type, location, and experience.

Salary by Experience Level

Experience	Monthly Salary (INR)
Fresher (0-1 year)	₹12,000 - ₹18,000
Junior Clerk (1-3 years)	₹18,000 - ₹25,000
Senior Clerk (3-5 years)	₹25,000 - ₹35,000
Supervisor (5+ years)	₹35,000 - ₹50,000

Note: OTAs and airlines typically pay 20-30% higher than local agencies.

Salary by Employer Type

Employer Type	Salary Range (Experienced)
Online Travel Agencies (MMT, Yatra)	₹25,000 - ₹45,000/month
Airlines (IndiGo, Air India)	₹22,000 - ₹40,000/month
IRCTC/Railways	₹20,000 - ₹35,000/month + benefits
Hotels	₹18,000 - ₹30,000/month
Travel Agencies	₹15,000 - ₹28,000/month

Additional Benefits

Incentives: Performance-based bonuses
Travel Benefits: Discounted/free tickets
Commission: On sales and cross-selling
Medical Insurance: Often provided
Shift Allowances: For rotational duties

Qualifications for Reservation Clerk Jobs in India

Educational Requirements

Entry Level:

12th pass or Graduate
Basic computer knowledge
Good communication skills

Preferred Qualifications:

B.Com, BBA, or related degree
Diploma in Travel and Tourism
IATA/UFTAA certification

Valuable Certifications

IATA Foundation: Travel industry basics
IATA Consultant: Advanced travel training
Amadeus/Galileo/Sabre: GDS certifications
Hospitality Certifications: Hotel operations
Customer Service Training: Soft skills

Career Advancement Path

Reservation Clerk (Entry)
Senior Reservation Executive
Team Lead
Supervisor
Operations Manager
Travel Manager

ATS Tips for Your Reservation Clerk Resume

Travel companies use ATS for screening resumes:

Keyword Optimization

Include relevant terms like:

Reservation clerk, booking agent, ticketing
Amadeus, Galileo, Sabre, IRCTC
Flight booking, hotel reservation
Customer service, query handling
Travel and tourism, itinerary
Fare calculation, ticketing system

Formatting Tips

Use clear section headings
Include GDS and system names
Quantify bookings handled
List languages spoken
Keep format simple and clean

Final Tips for Your Reservation Clerk Resume

✅ Lead with system proficiency - GDS and booking systems prominently

✅ Show booking volumes - Daily/monthly transactions handled

✅ Include accuracy metrics - Error-free processing rates

✅ Highlight customer ratings - Satisfaction scores and feedback

✅ Mention languages - Hindi, English, regional languages

✅ Add certifications - IATA, GDS training

✅ Show revenue contribution - Sales and cross-selling results

Quick Checklist

System proficiencies listed
Contact information complete
Summary highlights booking experience
Skills include both technical and soft skills
Experience shows quantified achievements
Certifications mentioned
Clean, professional format

Ready to create your professional reservation clerk resume? Use our resume builder to get started with expert-designed templates.

Looking for more guidance? Check out our resume format guide for additional tips.

Frequently Asked Questions

What is the best resume format for Reservation Clerks in India?

Use a one-page reverse chronological format with sections for summary, skills, experience, education, and certifications. Highlight GDS proficiency (Amadeus, Galileo, Sabre), booking volumes handled, and customer service achievements. Keep the format clean and ATS-friendly.

Is IATA certification necessary for travel reservation jobs?

While not always mandatory, IATA certification significantly improves your chances at airlines, OTAs, and travel agencies. It demonstrates industry knowledge and system proficiency. Many employers prefer candidates with IATA Foundation or Consultant certifications.

What skills should I highlight on a reservation clerk resume?

Highlight GDS proficiency (Amadeus, Galileo, Sabre), IRCTC booking, customer service, fare calculations, payment processing, and multilingual abilities. Include both technical booking skills and soft skills like communication and problem-solving.

How much do reservation clerks earn in India?

Freshers earn ₹12,000-18,000/month. Experienced clerks (3-5 years) earn ₹25,000-35,000/month. Supervisors earn ₹35,000-50,000/month. OTAs like MakeMyTrip and airlines pay higher than local travel agencies. Incentives and travel benefits add to compensation.

What GDS systems should I learn for travel jobs in India?

Amadeus is most widely used in India, followed by Galileo and Sabre. IRCTC knowledge is essential for railway bookings. Learning multiple GDS systems makes you more employable. Many institutes offer combined GDS training programs.

How important are language skills for reservation clerk jobs?

Very important. Hindi and English are essential for most positions. Regional languages (Tamil, Telugu, Bengali, Marathi) are valuable for local offices. International language skills (Arabic, French) are premium for outbound travel roles.

Should I include booking volumes on my resume?

Yes, definitely. Quantify your experience with metrics like "200+ daily bookings," "₹50 Lakhs monthly transactions," or "98% accuracy rate." Numbers demonstrate your capability and experience level clearly to employers.

What is the difference between OTA and travel agency jobs?

OTAs (MakeMyTrip, Yatra) are online platforms with higher volumes, better pay, and modern systems. Traditional travel agencies involve more personalized service and relationship building. OTA roles are typically remote/office-based while agencies may have counter service.

How do I transition from airline ticketing to OTA reservations?

Airline experience is highly valued by OTAs. Highlight your GDS proficiency, customer handling skills, and fare knowledge. Learn hotel booking systems and package selling. Your airline background provides credibility for comprehensive travel bookings.

What is the career path for reservation clerks in India?

Typical path: Reservation Clerk → Senior Executive → Team Lead → Supervisor → Operations Manager → Travel Manager. Specialization in corporate travel, international bookings, or holiday packages opens different paths. Some move to travel consulting or start their own agencies.

Reservation, Ticket, Travel Clerks Text-Only Resume Templates and Samples

ARVIND RAWAT

Phone: 0000000

Email: arvind@abc.com

Address: C-21, Sector-21, Delhi

About Me

Reservation Ticket Travel Clerks

Instrumental in making and confirming reservations and selling tickets to passengers for large hotels or motel chains; making reservations, delivering tickets, arranging for visas, contacting individuals and groups to inform them of package tours, or providing tourists with travel information, such as points of interest, restaurants, rates, and emergency service
Extensive experience of XX years in processing reservation requests for passengers willing to travel by road, rail, and air; examining diagrams and charts of cars and cabins to check the availability of seats; allotted spaces to passengers
Skilled in planning and suggesting our itineraries, quoting the best rates and travel schedules available; overlooking all cash and credit transactions, providing the customers itemized receipts; attending calls, and answering customer queries pertaining to ticket reservations
Proactive Reservation Agent and customer service professional; experience in sales and customer service; remain calm and level-headed when faced with distressed travelers; friendly nature and hard-working attitude enabling the ability to meet any challenge in fast-paced environments
Highly self-motivated, excellent communicator, with a strong ability to provide high-quality customer care and support; quick decisiveness, ability to work undisrupted during busy hours, ready to work long shifts; ability to handle multiple tasks and prioritize tasks according to their degree of importance

Education

Arts and Design, Bachelor of Arts, Completed, April 2006

Abhigyan College

– Marks null

Delhi,

Certifications

Certified Association Executive (CAE), Completed , January 2016

Work Experience

Period: May 2015 - Current

Reservation /Ticket / Travel Clerk

Marriott Hotels Resorts

Delhi,

Answer inquiries regarding such information as schedules, accommodations, procedures, and policies
Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries
Confer with customers to determine their service requirements and travel preferences
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations; prepare customer invoices, and accept payment
Determine whether space is available on travel dates requested by customers, and assign requested spaces when available
Examine passenger documentation to determine destinations and assign boarding passes
Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements
Maintain computerized inventories of available passenger space, and provide information on space reserved or available
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers
Provide clients with assistance in preparing required travel documents and forms
Provide customers with travel suggestions and information such as guides, directories, brochures, and maps; announce arrival and departure information, using public-address systems
Check baggage and cargo, and direct passengers to designated locations for loading
Contact motel, hotel, resort, and travel operators to obtain current advertising literature
Promote particular destinations, tour packages, and other travel services
Provide boarding or disembarking assistance to passengers needing special assistance
Sell travel insurance; trace lost, delayed, or misdirected baggage for customers
Gather and compile visitor statistics such as the numbers and types of visitor inquiries
Open and close information facilities, and keep them clean during operation
Sell a range of goods such as stamps, souvenirs, postcards, and maps

Period: July 2010 - November 2014

Reservation Executive

Birds of Paradise

Mumbai, MH

Performed ticketing clerk functions at a shipping or transportation facility
Provided ticketing services to corporate offices and their top management
Sold traveling tickets to passengers in accordance with their requests
Made reservations and booked travel tickets for customers and guests
Booked flight tickets for hotel guests, clients, and customers
Booked bulk tickets for package tours
Provided tourists with travel information and ticket booking details
Organized, scheduled, and booked traveling tickets in accordance with individual travel plans
Collected appropriate fares from customers upon delivery of travel tickets
Collected tickets and packing list to verify receipt and shipment of items
Answered phone calls and email requests for reservations and other customer service inquiries
Handled customer complaints and problems, such as missing reservations and being overbooked, in a courteous manner to maintain customer satisfaction