Key Result Areas:

• Answer inquiries regarding such information as schedules, accommodations, procedures, and policies
• Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries
• Confer with customers to determine their service requirements and travel preferences
• Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations; prepare customer invoices, and accept payment
• Determine whether space is available on travel dates requested by customers, and assign requested spaces when available
• Examine passenger documentation to determine destinations and to assign boarding passes
• Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements
• Maintain computerized inventories of available passenger space, and provide information on space reserved or available
• Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers
• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers
• Provide clients with assistance in preparing required travel documents and forms
• Provide customers with travel suggestions and information such as guides, directories, brochures, and maps; announce arrival and departure information, using public-address systems
• Check baggage and cargo, and direct passengers to designated locations for loading
• Contact motel, hotel, resort, and travel operators to obtain current advertising literature
• Promote particular destinations, tour packages, and other travel services
• Provide boarding or disembarking assistance to passengers needing special assistance
• Sell travel insurance; trace lost, delayed, or misdirected baggage for customers
• Gather and compile visitor statistics such as the numbers and types of visitor inquiries
• Open and close information facilities, and keep them clean during operation
• Sell a range of goods such as stamps, souvenirs, postcards, and maps

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
• Any unique initiative taken to improvecustomer satisfaction level?Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????