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Corporate

ARVIND RAWAT

C-21

Sector-21

Delhi - 212652

Delhi


About Me

Reservation Ticket Travel Clerks
  • Extensive experience of XX years in processing reservation requests for passengers willing to travel by road, rail, and air; examining diagrams charts of cars and cabins to check the availability of seats; allotted spaces to passengers
  • Skilled in planning and suggesting our itineraries, quoting the best rates and travel schedules available; overlooking all cash and credit transactions, providing the customers itemized receipts; attending calls and answering customer queries pertaining to ticket reservations
  • Proactive Reservation Agent and customer service professional; experience in sales and customer service; remain calm and level-headed when faced with distressed travellers; friendly nature and hard-working attitude enabling the ability to meet any challenge in fast-paced environments
  • Highly self-motivated, excellent communicator, with strong ability to provide high-quality customer care and support; quick decisiveness, ability to work undisrupted during busy hours, ready to work long shifts; ability to handle multiple tasks and prioritize tasks according to their degree of importance

Education

Bachelor of Arts, BA

ABC College

BA

Delhi, Delhi

Completed, April 2003

Work Experience

May 2004 - June 2007
Reservation /Ticket / Travel Clerk

XYZ Ltd

Delhi, Delhi

Key Result Areas:

  • Answer inquiries regarding such information as schedules, accommodations, procedures, and policies
  • Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries
  • Confer with customers to determine their service requirements and travel preferences
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations; prepare customer invoices, and accept payment
  • Determine whether space is available on travel dates requested by customers, and assign requested spaces when available
  • Examine passenger documentation to determine destinations and to assign boarding passes
  • Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements
  • Maintain computerized inventories of available passenger space, and provide information on space reserved or available
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers
  • Provide clients with assistance in preparing required travel documents and forms
  • Provide customers with travel suggestions and information such as guides, directories, brochures, and maps; announce arrival and departure information, using public-address systems
  • Check baggage and cargo, and direct passengers to designated locations for loading
  • Contact motel, hotel, resort, and travel operators to obtain current advertising literature
  • Promote particular destinations, tour packages, and other travel services
  • Provide boarding or disembarking assistance to passengers needing special assistance
  • Sell travel insurance; trace lost, delayed, or misdirected baggage for customers
  • Gather and compile visitor statistics such as the numbers and types of visitor inquiries
  • Open and close information facilities, and keep them clean during operation
  • Sell a range of goods such as stamps, souvenirs, postcards, and maps

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improvecustomer satisfaction level?Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

July 2007 - November 2018
Reservation /Ticket / Travel Clerk

ABCD Ltd.

Delhi, Delhi

Key Result Areas:

  • Performed ticketing clerk functions at a shipping or transportation facility
  • Provided ticketing services to corporate offices and their top management
  • Sold traveling tickets to passengers in accordance with their requests
  • Made reservations and book travel tickets for customers and guests
  • Booked flight tickets for hotel guests, clients and customers
  • Booked bulk tickets for package tours
  • Provided tourists with travel information and ticket booking details
  • Organized, scheduled and booked traveling tickets in accordance with individual travel plans
  • Collected appropriate fares from customers upon delivery of travel tickets
  • Collected tickets and packing list to verify receipt and shipment of items
  • Answered phone calls and email requests for reservations and other customer service inquiries
  • Handledcustomer complaints and problems, such as missing reservations and overbooked, in a courteous manner tomaintain customer satisfaction

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improvecustomer satisfaction level?Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

Computer Proficiency

Operating Systems
  • MS Office – Word, Excel and PowerPoint star3
Software
  • Internet Applications star3

Languages

  • English star3
  • Hindi star3

Personal Details

  • Birthday:October 01, 1981

Address Details

C-21

Sector-21

Delhi - 212652

Delhi

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