An Accomplished Professional – Reservation/Ticket/Travel
Instrumental in making and confirming reservations and selling tickets to passengers for large hotel or motel chains; making reservations, deliver tickets, arrange for visas, contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service
PROFILE SUMMARY
Extensive experience of XX years in processing reservation requests for passengers willing to travel by road, rail, and air; examining diagram charts of cars and cabins to check the availability of seats; allotted spaces to passengers
Skilled in planning and suggesting tour itineraries, quoting the best rates and travel schedules available; overlooking all cash and credit transactions, providing the customers itemized receipts; attending calls and answering customer queries pertaining to ticket reservations
Proactive Reservation Agent and customer service professional; experience in sales and customer service; remain calm and level-headed when faced with distressed travelers; friendly nature and hard-working attitude enabling the ability to meet any challenge in fast-paced environments
Highly self-motivated, excellent communicator, with strong ability to provide high quality customer care and support; quick decisiveness, ability to work undisrupted during busy hours, ready to work long shifts; ability to handle multiple tasks and prioritize tasks according to their degree of importance
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Reservation /Ticket / Travel Clerk
Key Result Areas:
Answer inquiries regarding such information as schedules, accommodations, procedures, and policies
Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries
Confer with customers to determine their service requirements and travel preferences
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations; prepare customer invoices, and accept payment
Determine whether space is available on travel dates requested by customers, and assign requested spaces when available
Examine passenger documentation to determine destinations and to assign boarding passes
Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements
Maintain computerized inventories of available passenger space, and provide information on space reserved or available
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers
Provide clients with assistance in preparing required travel documents and forms
Provide customers with travel suggestions and information such as guides, directories, brochures, and maps; announce arrival and departure information, using public-address systems
Check baggage and cargo, and direct passengers to designated locations for loading
Contact motel, hotel, resort, and travel operators to obtain current advertising literature
Promote particular destinations, tour packages, and other travel services
Provide boarding or disembarking assistance to passengers needing special assistance
Sell travel insurance; trace lost, delayed, or misdirected baggage for customers
Gather and compile visitor statistics such as the numbers and types of visitor inquiries
Open and close information facilities, and keep them clean during operation
Sell a range of goods such as stamps, souvenirs, postcards, and maps
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Reservation /Ticket / Travel Clerk
Key Result Areas:
Performed ticketing clerk functions at a shipping or transportation facility
Provided ticketing services to corporate offices and their top management
Sold traveling tickets to passengers in accordance with their requests
Made reservations and book travel tickets for customers and guests
Booked flight tickets for hotel guests, clients and customers
Booked bulk tickets for package tours
Provided tourists with travel information and ticket booking details
Organized, scheduled and booked traveling tickets in accordance with individual travel plans
Collected appropriate fares from customers upon delivery of travel tickets
Collected tickets and packing list to verify receipt and shipment of items
Answered phone calls and email requests for reservations and other customer service inquiries
Handled customer complaints and problems, such as missing reservations and overbooked, in a courteous manner to maintain customer satisfaction
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
BA from ABC College, Delhi
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
