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Creative Dancedown arrow icon
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computer_profiency_iconCOMPUTER PROFICENCY

  • MS Office – Word, Excel and PowerPoint star3
  • Internet Applications star3
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language_iconLANGUAGES

  • English star1
  • Hindi star1

personal_info_iconPERSONAL INFORMATION

  • Birthday01/10/1981
ARVIND
RAWAT

Reservation Ticket Travel Clerks

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profile iconPROFILE • ABOUT ME

  • Extensive experience of XX years in processing reservation requests for passengers willing to travel by road, rail, and air; examining diagrams charts of cars and cabins to check the availability of seats; allotted spaces to passengers
  • Skilled in planning and suggesting our itineraries, quoting the best rates and travel schedules available; overlooking all cash and credit transactions, providing the customers itemized receipts; attending calls and answering customer queries pertaining to ticket reservations
  • Proactive Reservation Agent and customer service professional; experience in sales and customer service; remain calm and level-headed when faced with distressed travellers; friendly nature and hard-working attitude enabling the ability to meet any challenge in fast-paced environments
  • Highly self-motivated, excellent communicator, with strong ability to provide high-quality customer care and support; quick decisiveness, ability to work undisrupted during busy hours, ready to work long shifts; ability to handle multiple tasks and prioritize tasks according to their degree of importance

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education_iconEDUCATION

BA, Bachelor of Arts, Completed
April 2003

ABC College

BA

Delhi, Delhi

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work_experience_iconWORK EXPERIENCE

XYZ Ltd

Reservation /Ticket / Travel Clerk

Delhi, Delhi

May 2004
- June 2007

Key Result Areas:

  • Answer inquiries regarding such information as schedules, accommodations, procedures, and policies
  • Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries
  • Confer with customers to determine their service requirements and travel preferences
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations; prepare customer invoices, and accept payment
  • Determine whether space is available on travel dates requested by customers, and assign requested spaces when available
  • Examine passenger documentation to determine destinations and to assign boarding passes
  • Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements
  • Maintain computerized inventories of available passenger space, and provide information on space reserved or available
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers
  • Provide clients with assistance in preparing required travel documents and forms
  • Provide customers with travel suggestions and information such as guides, directories, brochures, and maps; announce arrival and departure information, using public-address systems
  • Check baggage and cargo, and direct passengers to designated locations for loading
  • Contact motel, hotel, resort, and travel operators to obtain current advertising literature
  • Promote particular destinations, tour packages, and other travel services
  • Provide boarding or disembarking assistance to passengers needing special assistance
  • Sell travel insurance; trace lost, delayed, or misdirected baggage for customers
  • Gather and compile visitor statistics such as the numbers and types of visitor inquiries
  • Open and close information facilities, and keep them clean during operation
  • Sell a range of goods such as stamps, souvenirs, postcards, and maps

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improvecustomer satisfaction level?Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

ABCD Ltd.

Reservation /Ticket / Travel Clerk

Delhi, Delhi

July 2007
- November 2018

Key Result Areas:

  • Performed ticketing clerk functions at a shipping or transportation facility
  • Provided ticketing services to corporate offices and their top management
  • Sold traveling tickets to passengers in accordance with their requests
  • Made reservations and book travel tickets for customers and guests
  • Booked flight tickets for hotel guests, clients and customers
  • Booked bulk tickets for package tours
  • Provided tourists with travel information and ticket booking details
  • Organized, scheduled and booked traveling tickets in accordance with individual travel plans
  • Collected appropriate fares from customers upon delivery of travel tickets
  • Collected tickets and packing list to verify receipt and shipment of items
  • Answered phone calls and email requests for reservations and other customer service inquiries
  • Handledcustomer complaints and problems, such as missing reservations and overbooked, in a courteous manner tomaintain customer satisfaction

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improvecustomer satisfaction level?Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
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