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Reservation, Ticket, Travel Clerks Resume Samples (Text format)

About Me

Reservation Ticket Travel Clerks

  • Instrumental in making and confirming reservations and selling tickets to passengers for large hotels or motel chains; making reservations, delivering tickets, arranging for visas, contacting individuals and groups to inform them of package tours, or providing tourists with travel information, such as points of interest, restaurants, rates, and emergency service
  • Extensive experience of XX years in processing reservation requests for passengers willing to travel by road, rail, and air; examining diagrams and charts of cars and cabins to check the availability of seats; allotted spaces to passengers
  • Skilled in planning and suggesting our itineraries, quoting the best rates and travel schedules available; overlooking all cash and credit transactions, providing the customers itemized receipts; attending calls, and answering customer queries pertaining to ticket reservations
  • Proactive Reservation Agent and customer service professional; experience in sales and customer service; remain calm and level-headed when faced with distressed travelers; friendly nature and hard-working attitude enabling the ability to meet any challenge in fast-paced environments
  • Highly self-motivated, excellent communicator, with a strong ability to provide high-quality customer care and support; quick decisiveness, ability to work undisrupted during busy hours, ready to work long shifts; ability to handle multiple tasks and prioritize tasks according to their degree of importance

EDUCATION

Arts and Design, Bachelor of Arts, Completed, 2006-04-01

Abhigyan College

Marks null,

Delhi,

Work Experience

2015-05-01 - Current

Reservation /Ticket / Travel Clerk

Marriott Hotels Resorts

Delhi,
  • Answer inquiries regarding such information as schedules, accommodations, procedures, and policies
  • Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries
  • Confer with customers to determine their service requirements and travel preferences
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations; prepare customer invoices, and accept payment
  • Determine whether space is available on travel dates requested by customers, and assign requested spaces when available
  • Examine passenger documentation to determine destinations and assign boarding passes
  • Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements
  • Maintain computerized inventories of available passenger space, and provide information on space reserved or available
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers
  • Provide clients with assistance in preparing required travel documents and forms
  • Provide customers with travel suggestions and information such as guides, directories, brochures, and maps; announce arrival and departure information, using public-address systems
  • Check baggage and cargo, and direct passengers to designated locations for loading
  • Contact motel, hotel, resort, and travel operators to obtain current advertising literature
  • Promote particular destinations, tour packages, and other travel services
  • Provide boarding or disembarking assistance to passengers needing special assistance
  • Sell travel insurance; trace lost, delayed, or misdirected baggage for customers
  • Gather and compile visitor statistics such as the numbers and types of visitor inquiries
  • Open and close information facilities, and keep them clean during operation
  • Sell a range of goods such as stamps, souvenirs, postcards, and maps

2010-07-01 - 2014-11-01

Reservation Executive

Birds of Paradise

Mumbai, MH
  • Performed ticketing clerk functions at a shipping or transportation facility
  • Provided ticketing services to corporate offices and their top management
  • Sold traveling tickets to passengers in accordance with their requests
  • Made reservations and booked travel tickets for customers and guests
  • Booked flight tickets for hotel guests, clients, and customers
  • Booked bulk tickets for package tours
  • Provided tourists with travel information and ticket booking details
  • Organized, scheduled, and booked traveling tickets in accordance with individual travel plans
  • Collected appropriate fares from customers upon delivery of travel tickets
  • Collected tickets and packing list to verify receipt and shipment of items
  • Answered phone calls and email requests for reservations and other customer service inquiries
  • Handled customer complaints and problems, such as missing reservations and being overbooked, in a courteous manner to maintain customer satisfaction

Skills

  • Telephone Calls
  • Rental Contracts
  • Car Rentals
  • Scheduling Appointments
  • Rental Forms
  • Customer Complaints
  • Rental Orders
  • Customer Accounts
  • Rental Applications
  • Cash Registers

Languages

  • English
  • Hindi
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Reservation, Ticket, Travel Clerks Resume Sample

Reservation, Ticket, Travel Clerks Resume Sample
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