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Corporate

ARVIND RAWAT

C-21

Sector-21

Delhi - 212652

Delhi


About Me

Tour Guides And Escorts
  • Adept in providingdirections and other pertinent information to visitors; greetingand registeringvisitors, and issue any required identification badges or safety devices; distributingbrochures, show audiovisual presentations, and explain establishment processes and operations at tour sites
  • Skilled in researching onvarioustopics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary; selectingtravel routes and sites to be visited basedon knowledge of specific areas
  • Gained significant knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
  • Adventure-seeker with outstanding navigational skills; vast knowledge of world geography and a certain area’s off the beaten tracks; excellent leadership and problem-solving abilities; goal-driven and dedicated; ability to organize tasks effectively

Education

Bachelor of Arts, BA

ABC College

BA

Delhi, Delhi

Completed, May 2003

Work Experience

May 2004 - November 2010
Tour Guideand Escort

XYZ Ltd

Delhi, Delhi

Key Result Areas:

  • Describe tour points of interest to group members, and respond to questions
  • Provide attraction or event information to patrons; escort individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, and art galleries
  • Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices
  • Provide directions and other pertinent information to visitors
  • Greet and register visitors, and issue any required identification badges or safety devices
  • Collect fees and tickets from group members
  • Drive motor vehicles to transport visitors to establishments and tour site locations
  • Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites; assemble and check the required supplies and equipment prior to departure
  • Provide for physical safety of groups, performing such activities as providing first aid and directing emergency evacuations
  • Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary
  • Select travel routes and sites to be visited based on knowledge of specific areas
  • Perform clerical duties such as filing, typing, operating switchboards, and routing mail and messages
  • Solicit tour patronage and sell souvenirs
  • Speak foreign languages to communicate with foreign visitors
  • Teach skills, such as proper climbing methods, and demonstrate and advise on the use of equipment
  • Provide information about wildlife varieties and habitats, as well as any relevant regulations, such as those pertaining to hunting and fishing

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

 


January 2011 - September 2018
Tour Guideand Escort

ABCD Ltd

Delhi, Delhi

Key Result Areas:

  • Greeted all guests promptly at scheduled tour times; outlined the tour and timeline before beginning
  • Determined if any guests have physical restrictions that should be considered
  • Clearly and articulately provided information to guests in an engaging manner
  • Answered any questions that the guests have; deescalated any tension with difficult guests
  • Pointed out location of lavatoriesand water fountains along the way
  • Demonstrated extensive knowledge of our facility and related topics
  • Escorted guests through the tour, taking breaks as needed
  • Kept the tour moving on schedule while still being considerate to guests
  • Know all safety and security protocols, should they be needed
  • Provided directions and other pertinent information to visitors
  • Distributedbrochures, conveys background information, and explains establishment processes and operations at tour site; remained calm, friendly, and enthusiastic at all times
  • Monitoredvisitors' activities and cautions visitors not complying with establishment regulations

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

Computer Proficiency

Operating Systems
  • MS Office – Word, Excel and PowerPoint star3
Software
  • Internet Applications star3

Languages

  • English star3
  • Hindi star3

Personal Details

  • Birthday:October 01, 1981

Address Details

C-21

Sector-21

Delhi - 212652

Delhi

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