Tour Guides and Escorts Resume Sample

Key Result Areas:

• Describe tour points of interest to group members, and respond to questions
• Provide attraction or event information to patrons; escort individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, and art galleries
• Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices
• Provide directions and other pertinent information to visitors
• Greet and register visitors, and issue any required identification badges or safety devices
• Collect fees and tickets from group members
• Drive motor vehicles to transport visitors to establishments and tour site locations
• Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites; assemble and check the required supplies and equipment prior to departure
• Provide for physical safety of groups, performing such activities as providing first aid and directing emergency evacuations
• Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary
• Select travel routes and sites to be visited based on knowledge of specific areas
• Perform clerical duties such as filing, typing, operating switchboards, and routing mail and messages
• Solicit tour patronage and sell souvenirs
• Speak foreign languages to communicate with foreign visitors
• Teach skills, such as proper climbing methods, and demonstrate and advise on the use of equipment
• Provide information about wildlife varieties and habitats, as well as any relevant regulations, such as those pertaining to hunting and fishing

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????

Key Result Areas:

• Greeted all guests promptly at scheduled tour times; outlined the tour and timeline before beginning
• Determined if any guests have physical restrictions that should be considered
• Clearly and articulately provided information to guests in an engaging manner
• Answered any questions that the guests have; deescalated any tension with difficult guests
• Pointed out location of lavatoriesand water fountains along the way
• Demonstrated extensive knowledge of our facility and related topics
• Escorted guests through the tour, taking breaks as needed
• Kept the tour moving on schedule while still being considerate to guests
• Know all safety and security protocols, should they be needed
• Provided directions and other pertinent information to visitors
• Distributedbrochures, conveys background information, and explains establishment processes and operations at tour site; remained calm, friendly, and enthusiastic at all times
• Monitoredvisitors' activities and cautions visitors not complying with establishment regulations

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????