Adept in providingdirections and other pertinent information to visitors; greetingand registeringvisitors, and issue any required identification badges or safety devices; distributingbrochures, show audiovisual presentations, and explain establishment processes and operations at tour sites
Skilled in researching onvarioustopics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary; selectingtravel routes and sites to be visited basedon knowledge of specific areas
Gained significant knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
Adventure-seeker with outstanding navigational skills; vast knowledge of world geography and a certain area’s off the beaten tracks; excellent leadership and problem-solving abilities; goal-driven and dedicated; ability to organize tasks effectively
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Education
Bachelor of Arts, BA
ABC College
BA
Delhi, Delhi
Completed, May 2003
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Work Experience
May 2004 - November 2010
Tour Guideand Escort
XYZ Ltd
Delhi, Delhi
Key Result Areas:
Describe tour points of interest to group members, and respond to questions
Provide attraction or event information to patrons; escort individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, and art galleries
Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices
Provide directions and other pertinent information to visitors
Greet and register visitors, and issue any required identification badges or safety devices
Collect fees and tickets from group members
Drive motor vehicles to transport visitors to establishments and tour site locations
Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites; assemble and check the required supplies and equipment prior to departure
Provide for physical safety of groups, performing such activities as providing first aid and directing emergency evacuations
Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary
Select travel routes and sites to be visited based on knowledge of specific areas
Perform clerical duties such as filing, typing, operating switchboards, and routing mail and messages
Solicit tour patronage and sell souvenirs
Speak foreign languages to communicate with foreign visitors
Teach skills, such as proper climbing methods, and demonstrate and advise on the use of equipment
Provide information about wildlife varieties and habitats, as well as any relevant regulations, such as those pertaining to hunting and fishing
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
January 2011 - September 2018
Tour Guideand Escort
ABCD Ltd
Delhi, Delhi
Key Result Areas:
Greeted all guests promptly at scheduled tour times; outlined the tour and timeline before beginning
Determined if any guests have physical restrictions that should be considered
Clearly and articulately provided information to guests in an engaging manner
Answered any questions that the guests have; deescalated any tension with difficult guests
Pointed out location of lavatoriesand water fountains along the way
Demonstrated extensive knowledge of our facility and related topics
Escorted guests through the tour, taking breaks as needed
Kept the tour moving on schedule while still being considerate to guests
Know all safety and security protocols, should they be needed
Provided directions and other pertinent information to visitors
Distributedbrochures, conveys background information, and explains establishment processes and operations at tour site; remained calm, friendly, and enthusiastic at all times
Monitoredvisitors' activities and cautions visitors not complying with establishment regulations
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????