Extensive experience of XX years in escorting individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, or art galleries; monitoring visitors' activities to ensure compliance with establishment or tour regulations and safety practices
PROFILE SUMMARY
Adept in providing directions and other pertinent information to visitors; greeting and registering visitors, and issue any required identification badges or safety devices; distributing brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites
Skilled in researching on various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary; selecting travel routes and sites to be visited based on knowledge of specific areas
Gained significant knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
Adventure-seeker with outstanding navigational skills; vast knowledge of world geography and a certain area’s off the beaten tracks; excellent leadership and problem-solving abilities; goal-driven and dedicated; ability to organize tasks effectively
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Tour Guide and Escort
Key Result Areas:
Describe tour points of interest to group members, and respond to questions
Provide attraction or event information to patrons; escort individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, and art galleries
Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices
Provide directions and other pertinent information to visitors
Greet and register visitors, and issue any required identification badges or safety devices
Collect fees and tickets from group members
Drive motor vehicles to transport visitors to establishments and tour site locations
Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites; assemble and check the required supplies and equipment prior to departure
Provide for physical safety of groups, performing such activities as providing first aid and directing emergency evacuations
Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary
Answering accounting procedure questions by researching and interpreting accounting policy and regulations
Select travel routes and sites to be visited based on knowledge of specific areas
Perform clerical duties such as filing, typing, operating switchboards, and routing mail and messages
Solicit tour patronage and sell souvenirs
Speak foreign languages to communicate with foreign visitors
Teach skills, such as proper climbing methods, and demonstrate and advise on the use of equipment
Provide information about wildlife varieties and habitats, as well as any relevant regulations, such as those pertaining to hunting and fishing
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Tour Guide and Escort
Key Result Areas:
Greeted all guests promptly at scheduled tour times; outlined the tour and timeline before beginning
Determined if any guests have physical restrictions that should be considered
Clearly and articulately provided information to guests in an engaging manner
Pointed out location of lavatories and water fountains along the way
Demonstrated extensive knowledge of our facility and related topics
Escorted guests through the tour, taking breaks as needed
Kept the tour moving on schedule while still being considerate to guests
Know all safety and security protocols, should they be needed
Provided directions and other pertinent information to visitors
Distributed brochures, conveys background information, and explains establishment processes and operations at tour site; remained calm, friendly, and enthusiastic at all times
Monitored visitors' activities and cautions visitors not complying with establishment regulations
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
BA from ABC College, Delhi
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
