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Arvind Yadav

sec-44

Noida

noida - 201301, Uttar Pradesh

Telephone +91.01234567890

[email protected]

1558766732

About Me

Baggage Porter and Bellhop

  • Adroit in delivering messages and room service orders, and run errands for guests; picking-up and returning items for laundry and valet service; computing and completing charge slips for services rendered and maintain records
  • Paging guests in hotel lobbies, dining rooms, or other areas; setting-up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel; inspecting guests' rooms to ensure that they are adequately stocked, orderly, and comfortable
  • Skilled in greeting customers, guide them to check-in or their room and explain amenities and services; moving luggage to and from customer's room and vehicle; bringing room service orders to customers and ensure customer needs are met
  • Knowledge of principles and processes for providing customer/personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction; understating of principles and methods for moving people or goods by air, rail, sea, or road

Education

Master of Business Administration, management

ABC School

CBSE

noida, Uttar Pradesh

Completed, February 2004

Marks 70 %

Division I

Work Experience

January 2004 - April 2007
Event Planner

abc pvt ltd

noida, Uttar Pradesh

Key Result Areas:

  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts
  • Greet incoming guests and escort them to their rooms
  • Receive and mark baggage by completing and attaching claim checks
  • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest; provide patrons with directions to locales or attractions
  •  Assist physically challenged travelers and other guests with special needs
  • Transport guests about premises and local areas, or arrange for transportation
  • Maintain clean lobbies or entrance areas for travelers or guests
  • Deliver messages and room service orders, and run errands for guests
  • Act as part of the security team at transportation terminals, hotels, or similar establishments
  • Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable
  • Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services
  • Explain the operation of room features, such as locks, ventilation systems, and televisions
  • Compute and complete charge slips for services rendered and maintain records
  • Page guests in hotel lobbies, dining rooms, or other areas; set-up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

Training and Certifications

  • Arvind Yadav, abc institute, 2009

Computer Proficiency

Operating Systems
  • window
Software
  • Todo.vu

Languages

  • Hindi
  • English

Personal Interests

Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.

Personal Details

  • Father’s Name:Mr. Arvind Yadav
  • Birthday:March 14, 1994
  • Gender:Male
  • Marital Status:Single
  • Nationality:India

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