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Arvind Yadav

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TRAINING & CERTIFICATIONS

  • Arvind Yadav
    abc institute, 2008
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COMPUTER PROFICIENCY

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  • Todo.vu
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LANGUAGES

  • Hindi
  • English
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PERSONAL INTERESTS

Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.

PERSONAL INFORMATION

Birthday

09/03/1994

Gender

Male

Marital Status

Single

Father's Name

Mr. Arvind Yadav

Nationality

Indian

Hotel Concierge

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PROFILE • ABOUT ME

  • Extensive experience of XX years in understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel; arranging events,
  • excursions, transportation etc. upon request from hotel residents
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations; answering the phone and make reservations, take and distribute messages
  • or mail and redirect calls; responding to complaints and find the appropriate solution
  • Expert in providing information on facilities and the surrounding areas, such as the best possible routes from one point to another, whether by taxi, foot, private vehicle, or public transportation;
  • booking guests for different events, making reservations or helping them purchase tickets
  • Excellent verbal and written communication skills; possess exceptional interpersonal communication skills; displays mature behavior and attitude in speech and action; displays cleanliness, good
  • grooming, personal appearance and follows dress requirements consistently.
  • Maintain acceptable attendance record/follows work schedule; ability/willingness to follow all policies and procedures

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EDUCATION

management, Master of Business Administration

ABC School

CBSEMarks 70%, Division I
noida, Uttar Pradesh

Completed
Aug 2003

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WORK EXPERIENCE

Concierges

abc pvt ltd

noida, Uttar Pradesh

May 2003
- Jun 2006

Key Result Areas:

  • Welcome customers upon entrance and confirm reservations
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Arrange events, excursions, transportation etc. upon request from hotel residents
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls
  • Respond to complaints and find the appropriate solution
  • Make reservations at local establishments upon request of the guest
  • Prepare and display beverage and snack options for guests in the lobby
  • Assist with the organization of on-site events, such as weddings and corporate retreats
  • Direct guests to hotel amenities, including laundry and fitness facilities

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

DECLARATION


Arvind Yadav

noida, Uttar Pradesh

25/05/2019

U72627 U72627

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