Hotel Front Desk Supervisor
- Skilled in planning and assigning workloads for front office associates; preparing operational and financial records for the manager to review; identifying resource requirements and managing resource allocations to ensure complete coverage and continuous availability; assisting in hiring and training associates in front office duties
- Using suggestive selling techniques to sell room nights, increase occupancy and revenue; supervising daily shift process ensuring all team members adhere to standard operating procedures; training and directing the work of, resolving issues/problems, and coaching and counseling the front desk team members to ensure a quality operation
- Adroit in controlling cash transactions at the front desk and maintaining complete responsibility for personal bank as specified by the hotel bank agreement policy; supervising the operations of the front desk to ensure an optimal level of service and hospitality provided to the guests
- Adept in evaluating the performance of associates and providing appropriate feedback; ensuring associates follow company policies and operational procedures; scheduling regular meetings to discuss issues and updates; educating associates on safety, emergency, and security procedures
