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Hotel Desk Resume Samples (Text format)

About Me

Hotel Front Desk Supervisor

  • Skilled in planning and assigning workloads for front office associates; preparing operational and financial records for  the manager to review; identifying resource requirements and managing resource allocations to ensure complete coverage and continuous availability; assisting in hiring and training associates in front office duties
  • Using suggestive selling techniques to sell room nights, increase occupancy and revenue; supervising daily shift process ensuring all team members adhere to standard operating procedures; training and directing the work of, resolving issues/problems, and coaching and counseling the front desk team members to ensure a quality operation
  • Adroit in controlling cash transactions at the front desk and maintaining complete responsibility for personal bank as specified by the hotel bank agreement policy; supervising the operations of the front desk to ensure an optimal level of service and hospitality provided to the guests
  • Adept in evaluating the performance of associates and providing appropriate feedback; ensuring associates follow company policies and operational procedures; scheduling regular meetings to discuss issues and updates; educating associates on safety, emergency, and security procedures


Management, Master of Business Administration, Completed, 2003-08-01

Gyan Business school

Marks 70, Division I

noida, UP

Work Experience

2018-05-01 - Current

Supervisor-Front Desk

St. Regis Hotels & Resorts

Noida, UP
  • Organize, direct, and monitor the daily activities of front desk agents
  • Ensure efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed
  • Establish procedures, prepares and coordinate schedules, and expedite workflow
  • Assist with hiring, training, motivating, and rewarding front desk agents
  • Review the current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments
  • Review the daily room availability and informs all appropriate staff.
  • Review the status of departures on a daily basis; relay all pertinent information to front desk agents and other appropriate staff
  • Ensure all necessary reports and forms are completed daily
  • Perform front desk agent responsibilities as needed to process guests expediently; checking guests into the hotel, responding to guest questions, resolving guest problems/complaints, answering the telephone, making guest reservations, and checking guests out of the hotel
  • Ensure that guests’ needs are fulfilled and their stay is as pleasurable as possible; assist with dining, entertainment, or transportation reservations as needed
  • Assist front desk agents with the resolution of guest problems/complaints as needed
  • Monitor and maintain the front desk area; maintain a thorough knowledge of hotel services, facilities, policies, room rates, and area attractions
  • Supervise the efficient operations of reception including check-in/out procedures
  • Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
  • Monitor the appearance, standards, and performance of the Front Office Team with an emphasis on training and teamwork
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Act in accordance with policies and procedures when working with front-of-house equipment and property management systems; follow and adhere to hotel brand standards

2011-09-01 - 2016-07-01

Hotel Front Desk Executive

Levels Resort and Training Centre

Noida, UP
  • Performed all check-in and check-out tasks; managed online and phone reservations
  • Informed customers about payment methods and verify their credit card data
  • Registered guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcomed guests upon their arrival and assign rooms
  • Provided information about our hotel, available rooms, rates, and amenities
  • Responded to clients’ complaints in a timely and professional manner
  • Liaised with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
  • Confirmed group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests; involved in upselling additional facilities and services, when appropriate
  • Maintained updated records of bookings and payments
  • Obtained or confirmed guest information, assign rooms, activate and distribute keys, etc.
  • Provided local information on restaurants, special sites, activities, etc.
  • Resolved customer complaints and problems calmly and effectively
  • Notified management of any serious issues that you cannot resolve
  • Maintained a friendly, personable disposition; performed various clerical tasks as needed (sorting mail, paper filing, etc.)


  • Reservations
  • Team Work
  • Guest Service
  • Customer Service
  • Computer System
  • Guest Satisfaction
  • Guest Accounts
  • Hotel Services
  • Guest Rooms
  • Guest Complaints
  • Local Attractions
  • Cash Handling


  • Hindi
  • English

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Hotel Desk Resume Sample

Hotel Desk Resume Sample

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