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 TRAINING & CERTIFICATIONS
- Arvind Yadav
abc institute, 2008
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 COMPUTER PROFICIENCY
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 LANGUAGES
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 PERSONAL INTERESTS
Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.
 PERSONAL INFORMATION
Father's Name
Mr. Arvind Yadav
Hotel Concierge
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 PROFILE • ABOUT ME
- Extensive experience of XX years in understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel; arranging events,
- excursions, transportation etc. upon request from hotel residents
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations; answering the phone and make reservations, take and distribute messages
- or mail and redirect calls; responding to complaints and find the appropriate solution
- Expert in providing information on facilities and the surrounding areas, such as the best possible routes from one point to another, whether by taxi, foot, private vehicle, or public transportation;
- booking guests for different events, making reservations or helping them purchase tickets
- Excellent verbal and written communication skills; possess exceptional interpersonal communication skills; displays mature behavior and attitude in speech and action; displays cleanliness, good
- grooming, personal appearance and follows dress requirements consistently.
- Maintain acceptable attendance record/follows work schedule; ability/willingness to follow all policies and procedures
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 EDUCATION
management, Master of Business Administration
ABC School
CBSE – Marks 70%, Division I
noida, Uttar Pradesh
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 WORK EXPERIENCE
Concierges
abc pvt ltd
noida, Uttar Pradesh
Key Result Areas:
- Welcome customers upon entrance and confirm reservations
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arrange events, excursions, transportation etc. upon request from hotel residents
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution
- Make reservations at local establishments upon request of the guest
- Prepare and display beverage and snack options for guests in the lobby
- Assist with the organization of on-site events, such as weddings and corporate retreats
- Direct guests to hotel amenities, including laundry and fitness facilities
Key Highlights:
- Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
 DECLARATION
Arvind Yadav
noida, Uttar Pradesh
25/05/2019
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