Hotel Desk Resume Sample & Ready To Use Example

Lean and Cool

About Me

Hotel Concierge

Extensive experience of XX years in understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel; arranging events,
excursions, transportation etc. upon request from hotel residents
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations; answering the phone and make reservations, take and distribute messages
or mail and redirect calls; responding to complaints and find the appropriate solution
Expert in providing information on facilities and the surrounding areas, such as the best possible routes from one point to another, whether by taxi, foot, private vehicle, or public transportation;
booking guests for different events, making reservations or helping them purchase tickets
Excellent verbal and written communication skills; possess exceptional interpersonal communication skills; displays mature behavior and attitude in speech and action; displays cleanliness, good
grooming, personal appearance and follows dress requirements consistently.
Maintain acceptable attendance record/follows work schedule; ability/willingness to follow all policies and procedures

Education

Master of Business Administration, management

ABC School

CBSE

noida, Uttar Pradesh

Completed, August 2003

Marks 70 %

Division I

Work
Experience

calendar_icon_pdf May 2003 - June 2006

Concierges

abc pvt ltd

noida, Uttar Pradesh

Key Result Areas:

Welcome customers upon entrance and confirm reservations
Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
Arrange events, excursions, transportation etc. upon request from hotel residents
Answer the phone and make reservations, take and distribute messages or mail and redirect calls
Respond to complaints and find the appropriate solution
Make reservations at local establishments upon request of the guest
Prepare and display beverage and snack options for guests in the lobby
Assist with the organization of on-site events, such as weddings and corporate retreats
Direct guests to hotel amenities, including laundry and fitness facilities

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????

Training and
Certifications

Arvind Yadav, abc institute, 2008

Computer Proficiency

Operating Systems

window

Softwares

Todo.vu

Languages

Hindi
English

INTERESTS

Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.

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