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Hotel Desk Resume Samples (Text format)

About Me

Hotel Front Desk Supervisor

Skilled in planning and assigning workloads for front office associates; preparing operational and financial records for the manager to review; identifying resource requirements and managing resource allocations to ensure complete coverage and continuous availability; assisting in hiring and training associates in front office duties
Using suggestive selling techniques to sell room nights, increase occupancy and revenue; supervising daily shift process ensuring all team members adhere to standard operating procedures; training and directing the work of, resolving issues/problems, and coaching and counseling the front desk team members to ensure a quality operation
Adroit in controlling cash transactions at the front desk and maintaining complete responsibility for personal bank as specified by the hotel bank agreement policy; supervising the operations of the front desk to ensure an optimal level of service and hospitality provided to the guests
Adept in evaluating the performance of associates and providing appropriate feedback; ensuring associates follow company policies and operational procedures; scheduling regular meetings to discuss issues and updates; educating associates on safety, emergency, and security procedures

EDUCATION

Management, Master of Business Administration, Completed, 2003-08-01

Gyan Business school

– Marks 70, Division I

noida, UP

Work Experience

2018-05-01 - Current

Supervisor-Front Desk

St. Regis Hotels & Resorts

Noida, UP

Organize, direct, and monitor the daily activities of front desk agents
Ensure efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed
Establish procedures, prepares and coordinate schedules, and expedite workflow
Assist with hiring, training, motivating, and rewarding front desk agents
Review the current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments
Review the daily room availability and informs all appropriate staff.
Review the status of departures on a daily basis; relay all pertinent information to front desk agents and other appropriate staff
Ensure all necessary reports and forms are completed daily
Perform front desk agent responsibilities as needed to process guests expediently; checking guests into the hotel, responding to guest questions, resolving guest problems/complaints, answering the telephone, making guest reservations, and checking guests out of the hotel
Ensure that guests’ needs are fulfilled and their stay is as pleasurable as possible; assist with dining, entertainment, or transportation reservations as needed
Assist front desk agents with the resolution of guest problems/complaints as needed
Monitor and maintain the front desk area; maintain a thorough knowledge of hotel services, facilities, policies, room rates, and area attractions
Supervise the efficient operations of reception including check-in/out procedures
Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
Monitor the appearance, standards, and performance of the Front Office Team with an emphasis on training and teamwork
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Act in accordance with policies and procedures when working with front-of-house equipment and property management systems; follow and adhere to hotel brand standards

2011-09-01 - 2016-07-01

Hotel Front Desk Executive

Levels Resort and Training Centre

Noida, UP

Performed all check-in and check-out tasks; managed online and phone reservations
Informed customers about payment methods and verify their credit card data
Registered guests collecting necessary information (like contact details and exact dates of their stay)
Welcomed guests upon their arrival and assign rooms
Provided information about our hotel, available rooms, rates, and amenities
Responded to clients’ complaints in a timely and professional manner
Liaised with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
Confirmed group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests; involved in upselling additional facilities and services, when appropriate
Maintained updated records of bookings and payments
Obtained or confirmed guest information, assign rooms, activate and distribute keys, etc.
Provided local information on restaurants, special sites, activities, etc.
Resolved customer complaints and problems calmly and effectively
Notified management of any serious issues that you cannot resolve
Maintained a friendly, personable disposition; performed various clerical tasks as needed (sorting mail, paper filing, etc.)

Skills

Reservations
Team Work
Guest Service
Customer Service
Computer System
Guest Satisfaction
Guest Accounts
Hotel Services
Guest Rooms
Guest Complaints
Local Attractions
Cash Handling

Languages

Hindi
English

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