About Me
Hotel Concierge
- Extensive experience of XX years in understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel; arranging events,
- excursions, transportation etc. upon request from hotel residents
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations; answering the phone and make reservations, take and distribute messages
- or mail and redirect calls; responding to complaints and find the appropriate solution
- Expert in providing information on facilities and the surrounding areas, such as the best possible routes from one point to another, whether by taxi, foot, private vehicle, or public transportation;
- booking guests for different events, making reservations or helping them purchase tickets
- Excellent verbal and written communication skills; possess exceptional interpersonal communication skills; displays mature behavior and attitude in speech and action; displays cleanliness, good
- grooming, personal appearance and follows dress requirements consistently.
- Maintain acceptable attendance record/follows work schedule; ability/willingness to follow all policies and procedures
Education
Master of Business Administration, management
ABC School
CBSE
noida, Uttar Pradesh
Completed, August 2003
Marks 70 %
Division I
Work Experience
May 2003 - June 2006
Concierges
abc pvt ltd
noida, Uttar Pradesh
Key Result Areas:
- Welcome customers upon entrance and confirm reservations
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arrange events, excursions, transportation etc. upon request from hotel residents
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution
- Make reservations at local establishments upon request of the guest
- Prepare and display beverage and snack options for guests in the lobby
- Assist with the organization of on-site events, such as weddings and corporate retreats
- Direct guests to hotel amenities, including laundry and fitness facilities
Key Highlights:
- Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
Training and Certifications
- Arvind Yadav, abc institute, 2008
Computer Proficiency
Operating Systems
- window
Software
- Todo.vu
Languages
- Hindi
- English
Personal Interests
Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.
Personal Details
- Father’s Name:Mr. Arvind Yadav
- Birthday:March 09, 1994
- Gender:Male
- Marital Status:Single
- Nationality:India
Declaration
Arvind Yadav
noida , Uttar Pradesh
May 25, 2019
