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Arvind Yadav

sec-44

Noida

noida - 201301, Uttar Pradesh

Telephone +91.01234567890

[email protected]

1558767503

About Me

Hotel Concierge

  • Extensive experience of XX years in understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel; arranging events,
  • excursions, transportation etc. upon request from hotel residents
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations; answering the phone and make reservations, take and distribute messages
  • or mail and redirect calls; responding to complaints and find the appropriate solution
  • Expert in providing information on facilities and the surrounding areas, such as the best possible routes from one point to another, whether by taxi, foot, private vehicle, or public transportation;
  • booking guests for different events, making reservations or helping them purchase tickets
  • Excellent verbal and written communication skills; possess exceptional interpersonal communication skills; displays mature behavior and attitude in speech and action; displays cleanliness, good
  • grooming, personal appearance and follows dress requirements consistently.
  • Maintain acceptable attendance record/follows work schedule; ability/willingness to follow all policies and procedures

Education

Master of Business Administration, management

ABC School

CBSE

noida, Uttar Pradesh

Completed, August 2003

Marks 70 %

Division I

Work Experience

May 2003 - June 2006
Concierges

abc pvt ltd

noida, Uttar Pradesh

Key Result Areas:

  • Welcome customers upon entrance and confirm reservations
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Arrange events, excursions, transportation etc. upon request from hotel residents
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls
  • Respond to complaints and find the appropriate solution
  • Make reservations at local establishments upon request of the guest
  • Prepare and display beverage and snack options for guests in the lobby
  • Assist with the organization of on-site events, such as weddings and corporate retreats
  • Direct guests to hotel amenities, including laundry and fitness facilities

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

Training and Certifications

  • Arvind Yadav, abc institute, 2008

Computer Proficiency

Operating Systems
  • window
Software
  • Todo.vu

Languages

  • Hindi
  • English

Personal Interests

Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.

Personal Details

  • Father’s Name:Mr. Arvind Yadav
  • Birthday:March 09, 1994
  • Gender:Male
  • Marital Status:Single
  • Nationality:India

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