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ARVIND RAWAT

C-21

Sector-21

Delhi - 212652, Delhi

[email protected]

1558767941

About Me

Travel Agents

  • Extensive experience of XX years insuggesting customers with most cost-effective travel mode within established corporate travel policy; complyingwith company established guidelines, procedures and standards in customer service area.
  • Highly-organized and able to plan and sell complete and partial packages for our clients, including transportation, accommodations, insurance, tours, and other travel services; ability to discern the best and most compatible options for accommodations, transportation, and travel dates etc. while remaining on budget
  • Strong working knowledge of all relevant information regarding the client’s destination and a willingness to help them prepare (e.g. need for local guides, important local customs, needed maps, local laws and regulations etc.); ability to book transportation, reservations, tours etc. and collect payments
  • Significant knowledge on geography; ability to work efficiently under pressure; well-organized, with great time management skills; in-depth knowledge about local and world history; thirst for adventure and challenge; basic photography and first aid skills

Education

Master of Arts, Tourism

ABC College

Tourism

Delhi, Delhi

Completed, May 2003

Work Experience

June 2004 - September 2009
Travel Agent

XYZ Ltd

Delhi, Delhi

Key Result Areas:

  • Research various destinations; plan and organize travels by booking tickets and accommodation, securing rental transportation,etc.; use promotional techniques and offer different services and offerings
  • Inform clients and provide useful travel material (guides, maps, event programs, etc.)
  • Collect deposits and balances; suggest suitable travel options that best suite clients' needs
  • Keep learning about latest industry trends; track KPIs and prepare KPI reports
  • Research destination and travel prices, customs, weather conditions, reviews etc.
  • Research and study clients’ specifications and wishes; suggest suitable travel options that best suite clients' needs
  • Make arrangements for tours, including but not limited to tourist attractions, transport, accommodation, and car rentals; provide advice on destinations and packages to tourists
  • Provide inputs/recommendations on tour and vacation packages being planned by the company
  • Make hotel and restaurant visits to improve accuracy on the information held by the travel agency such as cleanliness, range of services/facilities so that it can appropriately make recommendations to its clients
  • Get accurate and up to date fees and charges from hotels and various tourist attractions
  • Attend to client’s queries made both on the phone and via the Internet
  • Provide recommendations on how the company website can be improved for ease of use, completeness, and marketability, if and when necessary
  • Check weather conditions and forecasts; coordinate with local government bodies for this purpose and during emergency cases; do other errands or and chores assigned by supervisor from time to time

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

 


October 2009 - November 2017
Travel Agent

ABCD Ltd

Delhi, Delhi

Key Result Areas:

  • Involved in planning and selling transportations, accommodations, insurance and other travel services
  • Cooperated with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
  • Provided relevant information, brochures and publications (guides, local customs, maps, regulations, events, etc.) to travelers; booked transportation, make hotel reservations and collect payment/fees
  • Used promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Dealt with occurring travel problems, complaints or refunds
  • Attended travel seminars to remain updated with tourism trends
  • Entered data into our software and maintain client files; networked with tour operators
  • Maintained statistical and financial records; met profit and sales targets
  • Provided customer support for clients; prepared travel itinerary for clients
  • Acted as liaison between airline companies and customer
  • Trained new employees on customer service and upselling; arranged accommodations for clients

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

Computer Proficiency

Operating Systems
  • MS Office – Word, Excel and PowerPoint star3
Software
  • Internet Applications star3

Languages

  • English star3
  • Hindi star3

Personal Details

  • Birthday:October 01, 1981

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