About Me
Travel Agents
- Extensive experience of XX years insuggesting customers with most cost-effective travel mode within established corporate travel policy; complyingwith company established guidelines, procedures and standards in customer service area.
- Highly-organized and able to plan and sell complete and partial packages for our clients, including transportation, accommodations, insurance, tours, and other travel services; ability to discern the best and most compatible options for accommodations, transportation, and travel dates etc. while remaining on budget
- Strong working knowledge of all relevant information regarding the client’s destination and a willingness to help them prepare (e.g. need for local guides, important local customs, needed maps, local laws and regulations etc.); ability to book transportation, reservations, tours etc. and collect payments
- Significant knowledge on geography; ability to work efficiently under pressure; well-organized, with great time management skills; in-depth knowledge about local and world history; thirst for adventure and challenge; basic photography and first aid skills
Education
Master of Arts, Tourism
ABC College
Tourism
Delhi, Delhi
Completed, May 2003
Work Experience
June 2004 - September 2009
Travel Agent
XYZ Ltd
Delhi, Delhi
Key Result Areas:
- Research various destinations; plan and organize travels by booking tickets and accommodation, securing rental transportation,etc.; use promotional techniques and offer different services and offerings
- Inform clients and provide useful travel material (guides, maps, event programs, etc.)
- Collect deposits and balances; suggest suitable travel options that best suite clients' needs
- Keep learning about latest industry trends; track KPIs and prepare KPI reports
- Research destination and travel prices, customs, weather conditions, reviews etc.
- Research and study clients’ specifications and wishes; suggest suitable travel options that best suite clients' needs
- Make arrangements for tours, including but not limited to tourist attractions, transport, accommodation, and car rentals; provide advice on destinations and packages to tourists
- Provide inputs/recommendations on tour and vacation packages being planned by the company
- Make hotel and restaurant visits to improve accuracy on the information held by the travel agency such as cleanliness, range of services/facilities so that it can appropriately make recommendations to its clients
- Get accurate and up to date fees and charges from hotels and various tourist attractions
- Attend to client’s queries made both on the phone and via the Internet
- Provide recommendations on how the company website can be improved for ease of use, completeness, and marketability, if and when necessary
- Check weather conditions and forecasts; coordinate with local government bodies for this purpose and during emergency cases; do other errands or and chores assigned by supervisor from time to time
Key Highlights:
- Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
October 2009 - November 2017
Travel Agent
ABCD Ltd
Delhi, Delhi
Key Result Areas:
- Involved in planning and selling transportations, accommodations, insurance and other travel services
- Cooperated with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
- Provided relevant information, brochures and publications (guides, local customs, maps, regulations, events, etc.) to travelers; booked transportation, make hotel reservations and collect payment/fees
- Used promotional techniques and prepare promotional materials to sell itinerary tour packages
- Dealt with occurring travel problems, complaints or refunds
- Attended travel seminars to remain updated with tourism trends
- Entered data into our software and maintain client files; networked with tour operators
- Maintained statistical and financial records; met profit and sales targets
- Provided customer support for clients; prepared travel itinerary for clients
- Acted as liaison between airline companies and customer
- Trained new employees on customer service and upselling; arranged accommodations for clients
Key Highlights:
- Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
Computer Proficiency
Operating Systems
- MS Office – Word, Excel and PowerPoint
Software
- Internet Applications
Languages
- English
- Hindi
Personal Details
- Birthday:October 01, 1981
