Key Result Areas:

• Research various destinations; plan and organize travels by booking tickets and accommodation, securing rental transportation,etc.; use promotional techniques and offer different services and offerings
• Inform clients and provide useful travel material (guides, maps, event programs, etc.)
• Collect deposits and balances; suggest suitable travel options that best suite clients' needs
• Keep learning about latest industry trends; track KPIs and prepare KPI reports
• Research destination and travel prices, customs, weather conditions, reviews etc.
• Research and study clients’ specifications and wishes; suggest suitable travel options that best suite clients' needs
• Make arrangements for tours, including but not limited to tourist attractions, transport, accommodation, and car rentals; provide advice on destinations and packages to tourists
• Provide inputs/recommendations on tour and vacation packages being planned by the company
• Make hotel and restaurant visits to improve accuracy on the information held by the travel agency such as cleanliness, range of services/facilities so that it can appropriately make recommendations to its clients
• Get accurate and up to date fees and charges from hotels and various tourist attractions
• Attend to client’s queries made both on the phone and via the Internet
• Provide recommendations on how the company website can be improved for ease of use, completeness, and marketability, if and when necessary
• Check weather conditions and forecasts; coordinate with local government bodies for this purpose and during emergency cases; do other errands or and chores assigned by supervisor from time to time

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????