Customer service-oriented Travel Agent with exceptional exposure in Travel and Tourism industries; possesses expertise in strategic partnership identification and development event planning and travel coordination
PROFILE SUMMARY
Extensive experience of XX years in suggesting customers with most cost-effective travel mode within established corporate travel policy; complying with company established guidelines, procedures and standards in customer service area.
Highly-organized and able to plan and sell complete and partial packages for our clients, including transportation, accommodations, insurance, tours, and other travel services; ability to discern the best and most compatible options for accommodations, transportation, and travel dates etc. while remaining on budget
Strong working knowledge of all relevant information regarding the client’s destination and a willingness to help them prepare (e.g. need for local guides, important local customs, needed maps, local laws and regulations etc.); ability to book transportation, reservations, tours etc. and collect payments
Significant knowledge on geography; ability to work efficiently under pressure; well-organized, with great time management skills; in-depth knowledge about local and world history; thirst for adventure and challenge; basic photography and first aid skills
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Travel Agent
Key Result Areas:
Research various destinations; plan and organize travels by booking tickets and accommodation, securing rental transportation, etc.; use promotional techniques and offer different services and offerings
Inform clients and provide useful travel material (guides, maps, event programs, etc.)
Collect deposits and balances; suggest suitable travel options that best suite clients' needs
Keep learning about latest industry trends; track KPIs and prepare KPI reports
Research destination and travel prices, customs, weather conditions, reviews etc.
Research and study clients’ specifications and wishes; suggest suitable travel options that best suite clients' needs
Make arrangements for tours, including but not limited to tourist attractions, transport, accommodation, and car rentals; provide advice on destinations and packages to tourists
Provide inputs/recommendations on tour and vacation packages being planned by the company
Make hotel and restaurant visits to improve accuracy on the information held by the travel agency such as cleanliness, range of services/facilities so that it can appropriately make recommendations to its clients
Get accurate and up to date fees and charges from hotels and various tourist attractions
Attend to client’s queries made both on the phone and via the Internet
Provide recommendations on how the company website can be improved for ease of use, completeness, and marketability, if and when necessary
Check weather conditions and forecasts; coordinate with local government bodies for this purpose and during emergency cases; do other errands or and chores assigned by supervisor from time to time
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Travel Agent
Key Result Areas:
Involved in planning and selling transportations, accommodations, insurance and other travel services
Cooperated with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
Provided relevant information, brochures and publications (guides, local customs, maps, regulations, events, etc.) to travelers; booked transportation, make hotel reservations and collect payment/fees
Used promotional techniques and prepare promotional materials to sell itinerary tour packages
Attended travel seminars to remain updated with tourism trends
Entered data into our software and maintain client files; networked with tour operators
Maintained statistical and financial records; met profit and sales targets
Provided customer support for clients; prepared travel itinerary for clients
Acted as liaison between airline companies and customer
Trained new employees on customer service and upselling; arranged accommodations for clients
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
MA in Tourism from ABC College, Delhi
YYYY
BA in Tourism from ABC College, Delhi
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
