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Travel Agents - Free Resume Sample

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ARVIND RAWAT

Contact: 999999999 | E-Mail: [email protected]


An Accomplished Travel Agent

Customer service-oriented Travel Agent with exceptional exposure in Travel and Tourism industries; possesses expertise in strategic partnership identification and development event planning and travel coordination


PROFILE SUMMARY

  • Extensive experience of XX years in suggesting customers with most cost-effective travel mode within established corporate travel policy; complying with company established guidelines, procedures and standards in customer service area.
  • Highly-organized and able to plan and sell complete and partial packages for our clients, including transportation, accommodations, insurance, tours, and other travel services; ability to discern the best and most compatible options for accommodations, transportation, and travel dates etc. while remaining on budget
  • Strong working knowledge of all relevant information regarding the client’s destination and a willingness to help them prepare (e.g. need for local guides, important local customs, needed maps, local laws and regulations etc.); ability to book transportation, reservations, tours etc. and collect payments
  • Significant knowledge on geography; ability to work efficiently under pressure; well-organized, with great time management skills; in-depth knowledge about local and world history; thirst for adventure and challenge; basic photography and first aid skills

ORGANIZATIONAL EXPERIENCE

Since MM YY | XYZ Ltd, Delhi | Travel Agent
Key Result Areas:
  • Research various destinations; plan and organize travels by booking tickets and accommodation, securing rental transportation, etc.; use promotional techniques and offer different services and offerings
  • Inform clients and provide useful travel material (guides, maps, event programs, etc.)
  • Collect deposits and balances; suggest suitable travel options that best suite clients' needs
  • Keep learning about latest industry trends; track KPIs and prepare KPI reports
  • Research destination and travel prices, customs, weather conditions, reviews etc.
  • Research and study clients’ specifications and wishes; suggest suitable travel options that best suite clients' needs
  • Make arrangements for tours, including but not limited to tourist attractions, transport, accommodation, and car rentals; provide advice on destinations and packages to tourists
  • Provide inputs/recommendations on tour and vacation packages being planned by the company
  • Make hotel and restaurant visits to improve accuracy on the information held by the travel agency such as cleanliness, range of services/facilities so that it can appropriately make recommendations to its clients
  • Get accurate and up to date fees and charges from hotels and various tourist attractions
  • Attend to client’s queries made both on the phone and via the Internet
  • Provide recommendations on how the company website can be improved for ease of use, completeness, and marketability, if and when necessary
  • Check weather conditions and forecasts; coordinate with local government bodies for this purpose and during emergency cases; do other errands or and chores assigned by supervisor from time to time
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Travel Agent
Key Result Areas:
  • Involved in planning and selling transportations, accommodations, insurance and other travel services
  • Cooperated with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
  • Provided relevant information, brochures and publications (guides, local customs, maps, regulations, events, etc.) to travelers; booked transportation, make hotel reservations and collect payment/fees
  • Used promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Attended travel seminars to remain updated with tourism trends
  • Entered data into our software and maintain client files; networked with tour operators
  • Maintained statistical and financial records; met profit and sales targets
  • Provided customer support for clients; prepared travel itinerary for clients
  • Acted as liaison between airline companies and customer
  • Trained new employees on customer service and upselling; arranged accommodations for clients
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

EDUCATION

YYYY MA in Tourism from ABC College, Delhi
YYYY BA in Tourism from ABC College, Delhi

TECHNICAL PURVIEW

  • MS Office – Word, Excel & PowerPoint
  • Internet Applications

PERSONAL DETAILS

Date of Birth: 01st October 1981 | Languages Known: English & Hindi

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