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ARVIND RAWAT

XxxADDRESS1xxX

XxxADDRESS2xxX

XxxCITYxxX - XxxPINCODExxX, Uttar Pradesh

Telephone +91.9999999999

[email protected]

1562995368

About Me

An Accomplished Professional

  • Extensive experience of XX years in understanding customer’s needs and provide them with
  • personalized solutions by suggesting activities and facilities provided by the hotel; arranging events,excursions, transportation etc. upon request from hotel residents
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations; answering the phone and make reservations, take and distribute messages or mail and redirect calls; responding to complaints and find the appropriate solution
  • Expert in providing information on facilities and the surrounding areas, such as the best possible routes from one point to another, whether by taxi, foot, private vehicle, or public transportation;booking guests for different events, making reservations or helping them purchase tickets
  • Excellent verbal and written communication skills; possess exceptional interpersonal communication skills; displays mature behavior and attitude in speech and action; displays cleanliness, good grooming, personal appearance and follows dress requirements consistently.
  • Maintain acceptable attendance record/follows work schedule; ability/willingness to follow all policies and procedures

Education

Master Degree in Hotel Management

ABC College

Delhi, Delhi

Completed, July 2015

Bachelor Degree in Hotel Management

ABC College

Delhi, Delhi

Graduated, May 2013

Work Experience

April 2015 - February 2016
Hotel Concierge

XYZ Ltd

Delhi, Delhi

Key Result Areas:

  • Welcome customers upon entrance and confirm reservations
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Arrange events, excursions, transportation etc. upon request from hotel residents
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls
  • Respond to complaints and find the appropriate solution
  • Make reservations at local establishments upon request of the guest
  • Prepare and display beverage and snack options for guests in the lobby
  • Assist with the organization of on-site events, such as weddings and corporate retreats
  • Direct guests to hotel amenities, including laundry and fitness facilities

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

May 2016 - Current
Hotel Concierge

YZ Ltd

Delhi, Delhi

Key Result Areas:

  • Handled paying guest and customer needs for services
  • Maintained the security for customers safety to not happen any accident
  • Handled the customers inquiries by giving accurate information to customers
  • Trained the employees about how to handle emergency situations
  • Maintained the database of customers to use it in future
  • Provided maximum level of service possible
  • Developed rapport with guests in order to understand their needs
  • Created strong relationships with service suppliers
  • Greeted guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

Computer Proficiency

Operating Systems
  • MS Office – Word, Excel and PowerPoint star4
Software
  • Internet Applications star4

Languages

  • English star3
  • Hindi star4

Personal Details

  • Birthday:October 01, 1982
  • Gender:Male
  • Nationality:India

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