Concierges Resume Samples (Text format)

Concierges

• Extensive experience of XX years in understanding customer’s needs and providing them with personalized solutions by suggesting activities and facilities provided by the hotel; arranging events, excursions, transportation, etc. upon request from hotel residents
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations; answer the phone and make reservations, take and distribute messages or mail and redirect calls; respond to complaints and find the appropriate solution
• Expert in providing information on facilities and the surrounding areas, such as the best possible routes from one point to another, whether by taxi, foot, private vehicle, or public transportation; booking guests for different events, making reservations, or helping them purchase tickets
• Excellent verbal and written communication skills; possess exceptional interpersonal communication skills; displays mature behavior and attitude in speech and action; displays cleanliness, good grooming, and personal appearance, and follows dress requirements consistently.
• Maintain acceptable attendance record/follows work schedule; ability/willing to follow all policies and procedures