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About Me

Concierges

  • Extensive experience of XX years in understanding customer’s needs and providing them with personalized solutions by suggesting activities and facilities provided by the hotel; arranging events, excursions, transportation, etc. upon request from hotel residents
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations; answer the phone and make reservations, take and distribute messages or mail and redirect calls; respond to complaints and find the appropriate solution
  • Expert in providing information on facilities and the surrounding areas, such as the best possible routes from one point to another, whether by taxi, foot, private vehicle, or public transportation; booking guests for different events, making reservations, or helping them purchase tickets
  • Excellent verbal and written communication skills; possess exceptional interpersonal communication skills; displays mature behavior and attitude in speech and action; displays cleanliness, good grooming, and personal appearance, and follows dress requirements consistently.
  • Maintain acceptable attendance record/follows work schedule; ability/willing to follow all policies and procedures

EDUCATION

Hotel Management, Master Degree in Hotel Management, Completed, 2010-07-01

Christian business College

Marks null,

Delhi,

, Bachelor Degree in Hotel Management, Graduated, 2007-05-01

Amity University

Marks null,

Delhi,

Work Experience

2019-04-01 - Current

Concierge Associate

Marriott International

Delhi,
  • Welcome customers upon entrance and confirm reservations
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Arrange events, excursions, transportation, etc. upon request from hotel residents
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls
  • Respond to complaints and find the appropriate solution
  • Make reservations at local establishments upon request of the guest
  • Prepare and display beverage and snack options for guests in the lobby
  • Assist with the organization of on-site events, such as weddings and corporate retreats
  • Direct guests to hotel amenities, including laundry and fitness facilities

2011-05-01 - 2016-05-01

Lifestyle Concierge

Ten Group

Delhi,
  • Handled paying guests and customer needs for services
  • Maintained the security for customer's safety to not happen any accident
  • Handled the customer's inquiries by giving accurate information to customers
  • Trained the employees on how to handle emergency situations
  • Maintained the database of customers to use in future
  • Provided the maximum level of service possible
  • Developed rapport with guests in order to understand their needs
  • Created strong relationships with service suppliers
  • Greeted guests at the front desk and make suggestions for entertainment, dining, and other engagements as appropriate

Skills

  • Customer Service
  • Cleanliness
  • Good Judgment
  • Senior Care
  • Phone Calls
  • Patients
  • Booking
  • Guest Service
  • Property Management
  • Work Ethic

Languages

  • English
  • Hindi
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Concierges Resume Sample

Concierges Resume Sample
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