Concierges Resume Sample & Ready To Use Example

ARVIND RAWAT

XxxADDRESS1xxX

XxxADDRESS2xxX

XxxCITYxxX - XxxPINCODExxX, Uttar Pradesh

Telephone +91.9999999999

About Me

An Accomplished Professional

Extensive experience of XX years in understanding customer’s needs and provide them with
personalized solutions by suggesting activities and facilities provided by the hotel; arranging events,excursions, transportation etc. upon request from hotel residents
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations; answering the phone and make reservations, take and distribute messages or mail and redirect calls; responding to complaints and find the appropriate solution
Expert in providing information on facilities and the surrounding areas, such as the best possible routes from one point to another, whether by taxi, foot, private vehicle, or public transportation;booking guests for different events, making reservations or helping them purchase tickets
Excellent verbal and written communication skills; possess exceptional interpersonal communication skills; displays mature behavior and attitude in speech and action; displays cleanliness, good grooming, personal appearance and follows dress requirements consistently.
Maintain acceptable attendance record/follows work schedule; ability/willingness to follow all policies and procedures

Master Degree in Hotel Management

ABC College

Delhi, Delhi

Completed, July 2015

Bachelor Degree in Hotel Management

ABC College

Delhi, Delhi

Graduated, May 2013

April 2015 - February 2016

Hotel Concierge

XYZ Ltd

Delhi, Delhi

Key Result Areas:

Welcome customers upon entrance and confirm reservations
Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
Arrange events, excursions, transportation etc. upon request from hotel residents
Answer the phone and make reservations, take and distribute messages or mail and redirect calls
Respond to complaints and find the appropriate solution
Make reservations at local establishments upon request of the guest
Prepare and display beverage and snack options for guests in the lobby
Assist with the organization of on-site events, such as weddings and corporate retreats
Direct guests to hotel amenities, including laundry and fitness facilities

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????

May 2016 - Current

Hotel Concierge

YZ Ltd

Delhi, Delhi

Key Result Areas:

Handled paying guest and customer needs for services
Maintained the security for customers safety to not happen any accident
Handled the customers inquiries by giving accurate information to customers
Trained the employees about how to handle emergency situations
Maintained the database of customers to use it in future
Provided maximum level of service possible
Developed rapport with guests in order to understand their needs
Created strong relationships with service suppliers
Greeted guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????