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Counter and Rental Clerks Resume Samples and Templates for 2025

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Counter & Rental Clerk Resume Guide for India

A well-crafted Counter & Rental Clerk resume is essential for success in India’s growing retail and rental services sector. Whether you’re a fresher starting your career in customer service or an experienced professional seeking positions at car rental companies, equipment rentals, hotel front desks, or retail counters, this guide provides everything you need to create a standout resume that impresses Indian employers and passes ATS screening on portals like Naukri and LinkedIn.

This comprehensive guide includes:

Resume format recommendations for Indian retail and rental sector
Key skills Indian employers look for
Complete resume example with Indian context
Top counter & rental clerk employers in India
Salary insights in INR by experience level
Certification guidance for the Indian market
ATS optimization tips for Indian job portals

Why Your Counter & Rental Clerk Resume Matters in India

India’s rental and retail service industry has grown significantly with the expansion of organized car rentals, equipment rentals, hotel chains, and retail stores. Organizations like Zoomcar, Revv, Avis India, Hertz India, OYO, Decathlon, Croma, and numerous retail chains actively hire counter and rental clerks. A strong resume helps you:

Stand out from thousands of applicants on Naukri and LinkedIn
Pass ATS screening used by rental companies and retail chains
Showcase skills that Indian hiring managers value, including customer service, billing, and inventory management
Demonstrate your ability to handle customer interactions professionally

Indian retail recruiters typically spend 6-10 seconds reviewing each resume initially. Your Counter & Rental Clerk resume must immediately communicate your customer service abilities, billing proficiency, and communication skills. With India’s service sector expanding rapidly, a well-optimized resume is essential.

Counter & Rental Clerk Resume Format for India

Indian employers prefer clean, professional resume formats. Here’s what works best:

Recommended Format

Length: 1-2 pages (freshers: 1 page, experienced: 2 pages max)
Layout: Reverse chronological (most recent first)
Font: Arial, Calibri, or Times New Roman (11-12pt)
Sections: Contact, Summary, Skills, Experience, Education, Certifications

Resume vs Biodata

In India, use a professional resume format for counter clerk positions. “Biodata” format is not suitable for modern retail and rental roles.

Personal Details for Indian Counter Clerk Resumes

Indian resumes typically include:

Full name
Phone number with country code (+91)
Professional email address
City, State (full address not required)
Languages spoken (important for customer-facing roles)

What to Avoid

Decorative fonts or graphics (causes ATS issues)
Personal information like religion, caste, or father’s name
Salary expectations (discuss during interview)
References (provide when requested)

Key Skills for Counter & Rental Clerks in India

Indian employers look for comprehensive customer service skills covering transactions, communication, and operations.

Customer Service

Customer Greeting: Professional welcome and assistance
Query Handling: Addressing customer inquiries
Complaint Resolution: Handling issues professionally
Upselling: Promoting additional products/services
Customer Satisfaction: Ensuring positive experience

Billing & Transactions

POS Systems: Point of Sale operations
Cash Handling: Currency management, float
Card Payments: Credit/debit card processing
Invoice Generation: GST billing, receipts
Payment Reconciliation: End-of-day settlement

Rental Operations

Rental Agreements: Contract preparation
Vehicle/Equipment Check: Condition assessment
Booking Management: Reservations and scheduling
Return Processing: Check-in and damage assessment
Inventory Tracking: Stock management

Technology & Tools

POS Software: Marg, Tally, retail systems
Rental Software: Zoomcar app, Avis systems
MS Office: Excel, Word basics
Communication: Email, phone handling
CRM Systems: Customer database management

Soft Skills for Indian Counter Clerk Roles

Communication: Clear Hindi and English interaction
Patience: Handling difficult customers
Multitasking: Managing multiple customers
Time Management: Quick service delivery

How to Present Skills

Create a dedicated skills section. Group by category (Customer Service, Billing, Technology). Highlight language skills and customer interaction metrics.

Counter & Rental Clerk Resume Example for India

Here’s a complete resume example tailored for Indian employers:

Aditi Verma

Pune, Maharashtra | +91-98XXX-XXXXX | aditi.verma.clerk@email.com

Professional Summary

Customer-focused Counter & Rental Clerk with 5+ years of experience in car rental and retail operations. Expertise in customer service, billing operations, and rental agreement processing with proven track record of handling 100+ customers daily. Proficient in POS systems and rental software. Achieved 95% customer satisfaction rating. Seeking senior counter position at a progressive rental or retail company.

Skills

Customer Service: Customer Greeting, Query Handling, Complaint Resolution, Upselling, Customer Satisfaction Billing & Operations: POS Systems, Cash Handling, Card Payments, GST Invoicing, Payment Reconciliation Rental Operations: Agreement Processing, Vehicle Check-in/out, Booking Management, Inventory Tracking Technology: Retail POS, Rental Software, MS Office (Excel), CRM Systems Languages: English (Fluent), Hindi (Native), Marathi (Fluent)

Professional Experience

Senior Rental Counter Clerk | Zoomcar | Pune | April 2021 – Present

Handle 80-100 customer interactions daily at busy rental counter
Process vehicle check-outs and check-ins ensuring complete documentation
Manage rental agreements including KYC verification and security deposits
Handle cash and card transactions worth ₹2-3 lakhs daily
Resolve customer complaints achieving 95% satisfaction rating
Coordinate with operations team for vehicle availability
Train new counter staff on rental procedures and software
Achieved “Employee of the Quarter” recognition twice

Counter Clerk | Hertz India | Pune | June 2019 – March 2021

Provided customer service at airport rental counter
Processed 50+ daily rentals including walk-ins and reservations
Handled vehicle condition reports and fuel charge calculations
Managed customer queries on rental terms and insurance options
Maintained accurate daily settlement reports
Achieved 90% customer satisfaction consistently

Retail Sales Associate | Decathlon | Pune | August 2017 – May 2019

Started career in retail customer service
Assisted customers with product selection and queries
Operated POS system for billing and returns
Maintained organized counter and display areas
Handled cash drawer with zero discrepancies
Promoted to senior associate based on performance

Key Achievements

Customer Service Excellence | Zoomcar | 2023

Achieved highest customer satisfaction scores in Pune region
Handled 25% more customers than average during peak season
Result: Employee of the Quarter award, ₹10,000 bonus

Process Improvement | Zoomcar | 2022

Suggested streamlined check-in process reducing wait time
Created customer FAQ guide for common queries
Result: 30% reduction in average service time

Upselling Achievement | Hertz India | 2020

Consistently achieved insurance and upgrade upselling targets
Generated additional revenue through add-on services
Result: 120% of monthly upselling target, recognition from management

Education

Bachelor of Commerce (B.Com) | Savitribai Phule Pune University | 2017

First Class (62%)

Higher Secondary Certificate | Maharashtra Board | 2014

68% in Commerce stream

Certifications

Customer Service Excellence | Zoomcar Internal Training | 2021
POS & Billing Operations | Retail Training Institute | 2019
Communication Skills | British Council | 2018
Basic Computer Course | MSCIT | 2016
First Aid Training | Red Cross | 2022

Languages

English (Fluent) | Hindi (Native) | Marathi (Fluent)

Declaration

I hereby declare that the information provided above is true to the best of my knowledge.

Aditi Verma Pune, December 2024

Top Counter & Rental Clerk Employers in India

India’s rental and retail sector offers diverse counter clerk opportunities. Here are the top employers:

Car Rental Companies

Zoomcar: Self-drive car rental
Revv: Self-drive car subscription
Avis India: International rental brand
Hertz India: Global rental company
Myles: Self-drive rentals
Drivezy: Bike and car rentals

Equipment & Tool Rentals

Rentomojo: Furniture and appliances rental
Furlenco: Furniture subscription
Quikr Doorstep: Various rentals
GrabOnRent: Multi-category rentals
RentoMart: Event equipment

Hotel & Hospitality

OYO Rooms: Budget hotel chain
Treebo Hotels: Mid-segment hotels
FabHotels: Budget accommodations
Lemon Tree Hotels: Mid-scale chain
Ginger Hotels: Economy hotels

Retail Chains

Decathlon: Sports equipment
Croma: Electronics retail
Reliance Digital: Electronics
Shoppers Stop: Department store
Lifestyle: Fashion retail
Big Bazaar: Hypermarket chain

Travel & Transportation

Railway Booking Counters: IRCTC
Bus Ticket Counters: RedBus partners
Airport Service Desks: Ground handling
Travel Agency Counters: MakeMyTrip, Yatra partners

Service Counters

Bank Customer Service: Front desk roles
Telecom Stores: Jio, Airtel, Vi stores
Post Office Counters: India Post
Government Service Counters: CSC, Pragati centers

How to Apply

Apply through Naukri.com and LinkedIn
Company career pages directly
Walk-in interviews at retail locations
Retail job portals (RetailCareers.in)
Employee referrals

Counter & Rental Clerk Salary in India

Counter clerk careers offer stable employment with growth opportunities. Salaries vary based on experience, company type, and location.

Salary by Experience Level

Experience	Organized Retail/Rental (INR)	Unorganized/Local (INR)
Fresher (0-1 years)	₹1.8 - ₹3 LPA	₹1.2 - ₹2.2 LPA
Junior (1-3 years)	₹3 - ₹4.5 LPA	₹2.2 - ₹3.5 LPA
Mid-Level (3-5 years)	₹4.5 - ₹6.5 LPA	₹3.5 - ₹5 LPA
Senior (5-8 years)	₹6.5 - ₹9 LPA	₹5 - ₹7 LPA
Supervisor (8+ years)	₹9 - ₹14 LPA	₹7 - ₹10 LPA

Note: Car rental companies and premium retail pay higher. Airport locations earn premium.

Salary by City

City	Salary Range (Mid-Level)
Mumbai	₹5 - ₹7 LPA
Delhi NCR	₹4.5 - ₹6.5 LPA
Bangalore	₹4.5 - ₹6.5 LPA
Pune	₹4 - ₹6 LPA
Hyderabad	₹4 - ₹5.5 LPA
Chennai	₹3.5 - ₹5 LPA

Factors Affecting Salary

Company Type: MNC and organized retail pay more
Location: Airport and mall locations pay premium
Language Skills: English fluency adds value
Experience: Rental-specific experience valued
Shift Timing: Night shifts and weekend work earn extra

Salary data based on Glassdoor India, AmbitionBox, and retail industry surveys.

Certifications for Counter & Rental Clerks in India

Professional certifications enhance your employability in counter service roles.

Customer Service Certifications

Customer Service Excellence: Various providers
Retail Sales Certification: Retail Association of India
Service Quality Training: ISO service standards
Complaint Handling: Customer care training

Retail & Billing Certifications

POS Operations: Retail software training
GST Billing: Tax compliance basics
Inventory Management: Stock management basics
Tally Basics: Accounting software

Communication Skills

Business English: British Council, Cambridge
Spoken Hindi: For non-native speakers
Communication Skills: Soft skills training
Telephone Etiquette: Call handling

Computer Certifications

MS Office Basic: Word, Excel essentials
MSCIT/RSCIT: State computer literacy
Data Entry: Typing and accuracy
Email Management: Professional correspondence

How to List Certifications

Include customer service certifications prominently. Mention computer and billing certifications. Group by relevance.

ATS Tips for Your Counter & Rental Clerk Resume

Most organized retailers use Applicant Tracking Systems (ATS) to screen resumes. Optimize yours:

For Naukri.com

Use keywords from job descriptions (counter clerk, rental, customer service)
Keep formatting simple (no tables, columns, or graphics)
Use standard section headings (Experience, Education, Skills)
Upload in .docx or .pdf format
Update profile regularly

For LinkedIn Applications

Match resume to LinkedIn profile
Use standard job titles (Counter Clerk, Rental Clerk, Sales Associate)
Include customer service metrics
Get endorsements for service skills

General ATS Tips

DO: Standard fonts, clear headings, bullet points
DO: Include metrics (100+ customers daily, 95% satisfaction, ₹3 lakhs daily)
DO: Mention specific POS and billing systems
DON’T: Use headers/footers, text boxes, images
DON’T: Use creative section titles

Keyword Strategy for Counter Clerk Roles

Common keywords from job postings:

Counter Clerk, Rental Clerk, Sales Associate, Service Desk
Customer Service, Customer Handling, Query Resolution
POS, Billing, Cash Handling, Payment Processing
Rental Agreement, Vehicle Check-in, Inventory
Communication Skills, English, Hindi
Retail, Car Rental, Equipment Rental

Final Tips for Your Counter & Rental Clerk Resume

✅ Highlight customer interaction volume—daily customers served

✅ Quantify achievements (100+ customers, 95% satisfaction, ₹3 lakhs daily transactions)

✅ Show language proficiency—English and regional languages

✅ Demonstrate billing skills—POS, cash handling, card processing

✅ Include service metrics—satisfaction scores, upselling targets

✅ Show reliability—attendance, punctuality, shift flexibility

✅ Professional presentation—error-free and well-organized

Quick Checklist

Ready to create your professional Counter & Rental Clerk resume? Use our resume builder to get started with expert-designed templates optimized for Indian job portals.

For more guidance on resume structure, check out our resume format guide with tips specifically for the Indian retail and rental service job market.

Counter and Rental Clerks Text-Only Resume Templates and Samples

Arvind Yadav

Phone: 01234567890

Email: abc@email.com

Address: sec-44, Noida, noida

About Me

Counter and Rental Professional

Possess expertise in receiving orders, generally in person, for repairs, rentals, and services; describing available options, computing costs, and accepting payment
Extensive experience of XX years in calculating charges for services or merchandise and receiving payments; preparing goods for rental, display, or purchase; suggesting and providing advice on an extensive variety of services and products
Understanding the requirements of customers, welcoming customers and discussing the quality, type, and quantity of goods for rent; maintaining records of transactions and customers entering the company; preparing rental forms attaining customer signatures, and assessing required licenses
Adept in examining, receiving, and tagging articles to be cleaned, modified, repaired, and sorted; evaluating and regulating rental items to meet the requirements of customers; maintaining records of rented items and keeping the rest of the items back
Instrumental in providing information about rental items such as operation, availability, or description; counseling customers on the use of commodities and explaining the care to be taken; distributing equipment to participants in recreational activities or sporting events

Education

Management, Bachelor of Business Administration, Completed, March 2012

Amity School of Communication

– Marks 70

Noida, UP

Certifications

Event Planning Specialist Certification (CEPS), Completed , January 2007

Work Experience

Period: October 2017 - Current

Event Planner / Event Coordinator

Discover Resorts

Noida, UP

Greet customers and discuss the type, quality, and quantity of merchandise sought for rental
Compute charges for merchandise or services and receive payments
Answer telephones to provide information and receive orders
Provide information about rental items, such as availability, operation, or description
Rent items, arrange for the provision of services to customers, and accept returns
Inspect and adjust rental items to meet the needs of the customer
Explain rental fees, policies, and procedures
Prepare rental forms, obtain customer signatures and other information, such as required licenses
Keep records of transactions and the number of customers entering an establishment
Reserve items for requested times and keep records of items rented
Recommend and provide advice on a wide variety of products and services
Receive orders for services, such as rentals, repairs, dry cleaning, and storage
Prepare merchandise for display or for purchase or rental
Advise customers on the use and care of merchandise
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired
Allocate equipment to participants in sporting events or recreational activities
Evaluate customer satisfaction with all products and services and work to solve any problems or concerns customers express
Explain rental options for hourly, daily, and weekly rates as well as our full rental terms
Review all incoming paperwork from customers to ensure completeness and accuracy and maintain records of all rentals
Locate rental items for customers and restore all returned items to the proper storage area, making sure they are clean and ready for the next customer to use

Period: March 2011 - February 2016

Assistant Events Manager

Marriott International

Mumbai, MH

Examine the condition of property or products; advise customers on the use of products or services
Set up merchandise displays; take product orders from customers
Recommend products or services to customers; advise customers on the use of products or services
Maintain records of sales or other business transactions; prepare sales or other contracts
Explain financial information to customers; examine the condition of property or products
Process sales or other transactions; explain technical product or service information to customers
Answer customer questions about goods or services; process sales or other transactions
Calculate costs of goods or services; greet customers, patrons, or visitors
Gather customer or product information to determine customer needs