Possess expertise in receiving orders, generally in person, for repairs, rentals, and services; describing available options, compute costs, and accept payment
PROFILE SUMMARY
Extensive experience of XX years in calculating charges for services or merchandise and receive payments; preparing goods for rental, display or purchase; suggesting and provide advices on an extensive variety of services and products
Understanding requirements of customers, welcome customers and discuss the quality, type, and quantity of goods for rent; maintaining records of transactions and customers entering the company; preparing rental forms attaining customer signature and assess required licenses
Adept in examining, receiving and tagging articles to be cleaned, modified, repaired, and sorted; evaluating and regulating rental items to meet requirements of customers; maintaining records of rented items and keep rest of the items back
Instrumental in providing information about rental items such as operation, availability or description; counseling customers the use of commodities and explain the care to be taken; distributing equipment to participants in recreational activities or sporting events
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Counter and Rental Clerk
Key Result Areas:
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental
Compute charges for merchandise or services and receive payments
Answer telephones to provide information and receive orders
Provide information about rental items, such as availability, operation, or description
Rent items, arrange for provision of services to customers, and accept returns
Inspect and adjust rental items to meet needs of customer
Explain rental fees, policies, and procedures
Prepare rental forms, obtaining customer signature and other information, such as required licenses
Keep records of transactions and of the number of customers entering an establishment
Reserve items for requested times and keep records of items rented
Recommend and provide advice on a wide variety of products and services
Receive orders for services, such as rentals, repairs, dry cleaning, and storage
Prepare merchandise for display or for purchase or rental
Advise customers on use and care of merchandise
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired
Allocate equipment to participants in sporting events or recreational activities
Evaluate customer satisfaction with all products and services and work to solve any problems or concerns customers express
Explain rental options for hourly, daily and weekly rates as well as our full rental terms
Review all incoming paperwork from customers to ensure completeness and accuracy and maintain records of all rentals
Locate rental items for customers and restore all returned items to the proper storage area, making sure they are clean and ready for the next customer to use
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Counter and Rental Clerk
Key Result Areas:
Examine condition of property or products; advise customers on the use of products or services
Set up merchandise displays; take product orders from customers
Recommend products or services to customers; advise customers on the use of products or services
Maintain records of sales or other business transactions; prepare sales or other contracts
Explain financial information to customers; examine condition of property or products
Process sales or other transactions; explain technical product or service information to customers
Answer customer questions about goods or services; process sales or other transactions
Calculate costs of goods or services; greet customers, patrons, or visitors
Gather customer or product information to determine customer needs
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
MA from ABC College, Delhi
YYYY
BA from ABC College, Delhi
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
