Key Result Areas:

•  Greet customers and discuss the type, quality, and quantity of merchandise sought for rental
•  Compute charges for merchandise or services and receive payments
•  Answer telephones to provide information and receive orders
•  Provide information about rental items, such as availability, operation, or description
•  Rent items, arrange for provision of services to customers, and accept returns
•  Inspect and adjust rental items to meet needs of customer
•  Explain rental fees, policies, and procedures
•  Prepare rental forms, obtaining customer signature and other information, such as required licenses
•  Keep records of transactions and of the number of customers entering an establishment
•  Reserve items for requested times and keep records of items rented
•  Recommend and provide advice on a wide variety of products and services
•  Receive orders for services, such as rentals, repairs, dry cleaning, and storage
•  Prepare merchandise for display or for purchase or rental
•  Advise customers on use and care of merchandise
•  Receive, examine, and tag articles to be altered, cleaned, stored, or repaired
•  Allocate equipment to participants in sporting events or recreational activities
•  Evaluate customer satisfaction with all products and services and work to solve any problems or concerns customers express
•  Explain rental options for hourly, daily and weekly rates as well as our full rental terms
•  Review all incoming paperwork from customers to ensure completeness and accuracy and maintain records of all rentals
•  Locate rental items for customers and restore all returned items to the proper storage area, making sure they are clean and ready for the next customer to use

Key Highlights:

•  Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
•  Any unique initiative taken to improve customer satisfaction level? Any major accounts/clients handled???
•  Awards/appreciation letters received???? Other relevant achievements????