- Extensive experience of XX years inplanning, organizing, and conducting long distance tours, and expeditions for individuals and groups; piloting airplanes or drive land and water vehicles to transport tourists to activity/tour sites
- Describing points of interest around the city to the group and answer any questions, which requires learning a comprehensive history of each check point; monitoringthe behavior of the group, especially when young children are in it, and ensure everyone remains in compliance with the rules
- Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary; strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, canceled flights, overbooked hotels, and other travel emergencies.
- Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations; extensive knowledge and education of the top tourist destinations around the world, including the best restaurants, hotels, and attractions
Areas of Expertise:
- Public Speaking
- Guest Services
- Teaching & Instructor
- Cultural Sensitivity
- Problem Resolution
- Learning Styles
- Policies & Procedures
- Accessibility Requirements
- Sign Language
- History / Social Science
