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What do you do, what is your job?

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ARVIND RAWAT

Contact: 999999999 | E-Mail: [email protected]


Highly-versatile Travel Guide

Superior talent for entertaining audience members and delivering a high level of customer service; extensive knowledge of history and visual arts; able to learn retain and recall extensive amounts of information quickly


PROFILE SUMMARY

  • Extensive experience of XX years in planning, organizing, and conducting long distance tours, and expeditions for individuals and groups; piloting airplanes or drive land and water vehicles to transport tourists to activity/tour sites
  • Describing points of interest around the city to the group and answer any questions, which requires learning a comprehensive history of each check point; monitoring the behavior of the group, especially when young children are in it, and ensure everyone remains in compliance with the rules
  • Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary; strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, canceled flights, overbooked hotels, and other travel emergencies.
  • Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations; extensive knowledge and education of the top tourist destinations around the world, including the best restaurants, hotels, and attractions
Areas of Expertise:
  • Public Speaking
  • Learning Styles
  • Guest Services
  • Policies & Procedures
  • Teaching & Instructor
  • Accessibility Requirements
  • Cultural Sensitivity
  • Sign Language
  • Problem Resolution
  • History / Social Science

  • ORGANIZATIONAL EXPERIENCE

    Since MM YY | XYZ Ltd, Delhi | Travel Guide
    Key Result Areas:
    • Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency
    • Sell or rent equipment, clothing, and supplies related to expeditions
    • Sell travel packages; set up camps, and prepare meals for tour group members
    • Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel
    • Attend to special needs of tour participants; give advice on sightseeing and shopping
    • Lead individuals or groups to tour site locations and describe points of interest
    • Plan tour itineraries, applying knowledge of travel routes and destination sites
    • Resolve any problems with itineraries, service, or accommodations
    • Verify amounts and quality of equipment prior to expeditions or tours
    • Administer first aid to injured group participants
    • Evaluate services received on the tour, and report findings to tour organizers
    • Explain hunting and fishing laws to groups in order to ensure compliance
    • Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate use of hunting, fishing, and climbing equipment
    Key Highlights:
    • Any existing systems/ processes streamlined???? Results obtained????
    • Major assignments handled????
    • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
    • Awards/appreciation letters received???? Other relevant achievements????
    MM YY – MM YY | ABCD Ltd, Delhi | Sales Floor
    Key Result Areas:
    • Organized travel by groups or individuals in coaches, cars or on foot
    • Looked for an area that can generally be of great interest to a group or a particular group of people
    • Communicate with the group/s or their representative/s about the details of the tour – assembly time and Place, destination, accommodation, transportation, immigration concerns and costs
    • Arranged the necessary permits or letters of communication to the area of destination before the tour
    • Finalized all the details with the tour group or their representative
    • Offered specialist knowledge on subjects like history, arts and sciences, designs and architecture
    • Made sure all the members of the tour group follow the schedules set
    Key Highlights:
    • Any existing systems/ processes streamlined???? Results obtained????
    • Major assignments handled????
    • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
    • Awards/appreciation letters received???? Other relevant achievements????

    EDUCATION

    YYYY MA in Tourism from ABC College, Delhi
    YYYY BA in History from ABC College, Delhi

    TECHNICAL PURVIEW

    • MS Office – Word, Excel & PowerPoint
    • Internet Applications

    PERSONAL DETAILS

    Date of Birth: 01st October 1981 | Languages Known: English & Hindi

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