Superior talent for entertaining audience members and delivering a high level of customer service; extensive knowledge of history and visual arts; able to learn retain and recall extensive amounts of information quickly
PROFILE SUMMARY
Extensive experience of XX years in planning, organizing, and conducting long distance tours, and expeditions for individuals and groups; piloting airplanes or drive land and water vehicles to transport tourists to activity/tour sites
Describing points of interest around the city to the group and answer any questions, which requires learning a comprehensive history of each check point; monitoring the behavior of the group, especially when young children are in it, and ensure everyone remains in compliance with the rules
Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary; strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, canceled flights, overbooked hotels, and other travel emergencies.
Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations; extensive knowledge and education of the top tourist destinations around the world, including the best restaurants, hotels, and attractions
Areas of Expertise:
Public Speaking
Learning Styles
Guest Services
Policies & Procedures
Teaching & Instructor
Accessibility Requirements
Cultural Sensitivity
Sign Language
Problem Resolution
History / Social Science
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Travel Guide
Key Result Areas:
Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency
Sell or rent equipment, clothing, and supplies related to expeditions
Sell travel packages; set up camps, and prepare meals for tour group members
Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel
Attend to special needs of tour participants; give advice on sightseeing and shopping
Lead individuals or groups to tour site locations and describe points of interest
Plan tour itineraries, applying knowledge of travel routes and destination sites
Resolve any problems with itineraries, service, or accommodations
Verify amounts and quality of equipment prior to expeditions or tours
Administer first aid to injured group participants
Evaluate services received on the tour, and report findings to tour organizers
Explain hunting and fishing laws to groups in order to ensure compliance
Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate use of hunting, fishing, and climbing equipment
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Sales Floor
Key Result Areas:
Organized travel by groups or individuals in coaches, cars or on foot
Looked for an area that can generally be of great interest to a group or a particular group of people
Communicate with the group/s or their representative/s about the details of the tour – assembly time and Place, destination, accommodation, transportation, immigration concerns and costs
Arranged the necessary permits or letters of communication to the area of destination before the tour
Finalized all the details with the tour group or their representative
Offered specialist knowledge on subjects like history, arts and sciences, designs and architecture
Made sure all the members of the tour group follow the schedules set
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
MA in Tourism from ABC College, Delhi
YYYY
BA in History from ABC College, Delhi
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
