ARVIND RAWAT

C-21

Sector-21

Delhi - 212652, Delhi

About Me

Travel Guides

Extensive experience of XX years inplanning, organizing, and conducting long distance tours, and expeditions for individuals and groups; piloting airplanes or drive land and water vehicles to transport tourists to activity/tour sites
Describing points of interest around the city to the group and answer any questions, which requires learning a comprehensive history of each check point; monitoringthe behavior of the group, especially when young children are in it, and ensure everyone remains in compliance with the rules
Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary; strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, canceled flights, overbooked hotels, and other travel emergencies.
Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations; extensive knowledge and education of the top tourist destinations around the world, including the best restaurants, hotels, and attractions

Areas of Expertise:

Master of Arts, Tourism

ABC College

BA/MA

Delhi, Delhi

Completed, April 2003

September 2009 - June 2018

Travel Guide

XYZ Ltd

Delhi, Delhi

Key Result Areas:

Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency
Sell or rent equipment, clothing, and supplies related to expeditions
Sell travelpackages; set up camps, and prepare meals for tour group members
Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel
Attend to special needs of tour participants; give advice on sightseeing and shopping
Lead individuals or groups to tour site locations and describe points of interest
Plan tour itineraries, applying knowledge of travel routes and destination sites
Resolve any problems with itineraries, service, or accommodations
Verify amounts and quality of equipment prior to expeditions or tours
Administer first aid to injured group participants
Evaluate services received on the tour, and report findings to tour organizers
Explain hunting and fishing laws to groups in order to ensure compliance
Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate use of hunting, fishing, and climbing equipment

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained????Majorassignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????

October 2004 - August 2009

Sales Floor

ABCD Ltd

Delhi, Delhi

Key Result Areas:

Organizedtravel by groups or individuals in coaches, cars or on foot
Lookedfor an area that can generally be of great interest to a group or a particular group of people
Communicate with the group/s or their representative/s about the details of the tour –assembly time and place, destination, accommodation, transportation, immigration concerns and costs
Arrangedthe necessary permits or letters of communication to the area of destination before the tour
Finalizedall the details with the tour group or their representative
Offeredspecialist knowledge on subjects like history, arts and sciences, designs and architecture
Made sure all the members of the tour group follow theschedules set

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????