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ARVIND RAWAT

C-21

Sector-21

Delhi - 212652

Delhi


About Me

Travel Guides
  • Extensive experience of XX years inplanning, organizing, and conducting long distance tours, and expeditions for individuals and groups; piloting airplanes or drive land and water vehicles to transport tourists to activity/tour sites
  • Describing points of interest around the city to the group and answer any questions, which requires learning a comprehensive history of each check point; monitoringthe behavior of the group, especially when young children are in it, and ensure everyone remains in compliance with the rules
  • Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary; strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, canceled flights, overbooked hotels, and other travel emergencies.
  • Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations; extensive knowledge and education of the top tourist destinations around the world, including the best restaurants, hotels, and attractions

Areas of Expertise:

  • Public Speaking
  • Guest Services
  • Teaching & Instructor
  • Cultural Sensitivity
  • Problem Resolution
  • Learning Styles
  • Policies & Procedures
  • Accessibility Requirements
  • Sign Language
  • History / Social Science

Education

Master of Arts, Tourism

ABC College

BA/MA

Delhi, Delhi

Completed, April 2003

Work Experience

September 2009 - June 2018
Travel Guide

XYZ Ltd

Delhi, Delhi

Key Result Areas:

  • Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency
  • Sell or rent equipment, clothing, and supplies related to expeditions
  • Sell travelpackages; set up camps, and prepare meals for tour group members
  • Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel
  • Attend to special needs of tour participants; give advice on sightseeing and shopping
  • Lead individuals or groups to tour site locations and describe points of interest
  • Plan tour itineraries, applying knowledge of travel routes and destination sites
  • Resolve any problems with itineraries, service, or accommodations
  • Verify amounts and quality of equipment prior to expeditions or tours
  • Administer first aid to injured group participants
  • Evaluate services received on the tour, and report findings to tour organizers
  • Explain hunting and fishing laws to groups in order to ensure compliance
  • Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate use of hunting, fishing, and climbing equipment

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Majorassignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

 


October 2004 - August 2009
Sales Floor

ABCD Ltd

Delhi, Delhi

Key Result Areas:

  • Organizedtravel by groups or individuals in coaches, cars or on foot
  • Lookedfor an area that can generally be of great interest to a group or a particular group of people
  • Communicate with the group/s or their representative/s about the details of the tour –assembly time and place, destination, accommodation, transportation, immigration concerns and costs
  • Arrangedthe necessary permits or letters of communication to the area of destination before the tour
  • Finalizedall the details with the tour group or their representative
  • Offeredspecialist knowledge on subjects like history, arts and sciences, designs and architecture
  • Made sure all the members of the tour group follow theschedules set

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

 

Computer Proficiency

Operating Systems
  • MS Office – Word, Excel and PowerPoint star3
Software
  • Internet Applications star3

Languages

  • English star3
  • Hindi star3

Personal Details

  • Birthday:October 01, 1981

Address Details

C-21

Sector-21

Delhi - 212652

Delhi

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