Competent and dependable housekeeper with experience in large hotels; valued for impeccable standards in maintaining a clean, sanitized, tidy and pleasant environment for hotel guests and clients; skilled at selecting the best tools and methods for all cleaning jobs
PROFILE SUMMARY
Extensive experience of XX years in performing a variety of cleaning activities such as sweeping, mopping,dusting and polishing; ensuring all rooms are cared for and inspected according to standards; protecting equipment and make sure there are no inadequacies
Adhere strictly to rules regarding health and safety and be aware of any company-related practices; dealing with reasonable complaints/requests with professionalism and patience; checking stocking levels of all consumables and replace when appropriate
Extremely organized and efficient in room arrangement and cleaning; mindful and respectful of privacy concerns of guests; knowledge of proper usage of various household and commercial cleaning products; commitment to keeping with high sanitary standards
In-depth knowledge of cleaning machinery, washing machines, and dishwashers; excellent organizational and time management skills; ability to work independently or in a team environment; committed to cultivating relationships with clients; flexible and adaptable to change
Key Expertise:
Daily & Deep Cleaning
Carpet Cleaning & Wood Floor Polishing
Dusting & Polishing
Window Treatment Cleaning
Steam Cleaning
Clothes Laundering & Ironing
Vacuuming & Mopping
Furniture & Upholstery Cleaning
Kitchen & Bath Cleaning
Room Tidying & Organizing
Countertop, Appliance & Grout Cleaning
Silver Polishing
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Maid and Housekeeper
Key Result Areas:
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
Care for children and/or elderly persons by overseeing their activities, providing companionship, and assisting them with dressing, bathing, eating, and other needs
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
Purchase or order groceries and household supplies to keep kitchens stocked, and record expenditures
Run errands such as taking laundry to the cleaners and buying groceries
Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines
Dust and polish furniture and equipment
Keep storage areas and carts well-stocked, clean, and tidy
Polish silver accessories and metalwork such as fixtures and fittings
Remove debris from driveways, garages, and swimming pool areas
Replace light bulbs
Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items
Sort clothing and other articles, load washing machines, and iron and fold dried items
Sort, count, and mark clean linens, and store them in linen closets
Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
Assign duties to other staff and give instructions regarding work methods and routines
Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms
Disinfect equipment and supplies, using germicides or steam-operated sterilizers
Hang draperies, and dust window blinds; move and arrange furniture, and turn mattresses
Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors; request repair services and wait for repair workers to arrive
Plan menus, and cook and serve meals and refreshments following employer's instructions or own methods.
Prepare rooms for meetings, and arrange decorations, media equipment, and furniture for social or business functions
Wash dishes and clean kitchens, cooking utensils, and silverware
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Maid and Housekeeper
Key Result Areas:
Clean and tidy all areas to the standard cleanliness within time limits
Delivered excellent customer service; created daily job lists and record all serviced rooms
Maintained equipment in good condition; reported on any shortages, damages or security issues
Handled reasonable guests complaints/requests and inform others when required
Checked stocking levels of all consumables; clean, mop, sweep and polish floors
Complied with health and safety regulation and act in line with company policies and licensing laws
Provided heavy, extensive daily cleaning and sanitary services; vacuum carpets
Sanitized guest rooms and bathrooms; changed bed sheets, towels and toiletries
Maintained facility in clean and sanitary condition; dusted furniture, fixtures, windows, etc.
Moped floors in guest rooms and bathrooms daily
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
BA from ABC College, Delhi
Course:
Personality Development Training
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
