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Arvind Yadav

sec-44

Noida

noida - 201301, Uttar Pradesh

Telephone +91.01234567890

[email protected]

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About Me

Lodging Manager

  • Extensive experience of XX years in providing a welcoming lodge environment for our customers with high standards of service, meals and housekeeping which meet the company’s expectations
  • Skilled in maintaining the smooth operation of the Lodge, its facilities, infrastructure, services and functions; adroit in maintaining a safe, harmonious, enjoyable work place environment for staff
  • Gain a clear understanding of the manager’s duties and ensure that these are carried out to the company standards
  • Adept in creating strategy for guest delight, staff welfare, health and safety and training; ensuring plan is implemented and managed throughout the year
  • Expert in performing marketing and public relations activities; meet with clients to schedule and plan details of conventions, banquets, receptions and other functions
  • Instrumental in constantly evolving the guest experience to ensure we remain cutting edge and meet guests expectations

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Education

Bachelor of Business Administration, management

ABC School

CBSE

noida, Uttar Pradesh

Completed, May 2002

Marks 70 %

Division I

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Work Experience

February 2006 - March 2008
Event Planner

abc pvt ltd

noida, Uttar Pradesh

Key Result Areas:

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
  • Monitor the revenue activity of the hotel or facility
  •  Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures; coordinate front-office activities of hotels or motels, and resolve problems
  •  Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
  • Collect payments and record data pertaining to funds and expenditures
  • Manage and maintain temporary or permanent lodging facilities
  • Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry
  • Prepare required paperwork pertaining to departmental functions
  •  Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted
  • Assign duties to workers, and schedule shifts; confer and cooperate with other managers to ensure coordination of hotel activities
  • Show, rent, or assign accommodations; arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment
  • Develop and implement policies and procedures for the operation of a department or establishment.
  • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility; purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection
  • Book tickets for guests for local tours and attractions

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients Awards/appreciation letters received???? Other relevant achievements????
     

July 2009 - Current
Lodging Manager

ABCD Ltd

Delhi, Delhi

Key Result Areas:

 

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Greeted and registered guests
  • Ensured that company standards for guest services, décor, and housekeeping are met
  • Answered questions from guests about hotel policies and services
  • Kept track of how much money the hotel or lodging facility is making
  • Interviewed, hired, trained, and sometimes fired staff members
  • Monitored staff performance to ensure that guests are happy and that the hotel is well run
  • Coordinated office activities of hotels or motels and resolve problems
  • Set room rates and budgets, approve expenditures and allocate funds to various departments
  • Purchased materials,  equipment,  or  other  resources; coordinated operational  activities  with  external stakeholders; promote products, services, or programs
  • Implemented organizational process or policy changes; developed organizational policies or programs
  • Developed operating  strategies,  plans,  or  procedures; provided  basic  information to  guests,  visitors,  or clients; prepared staff schedules or work assignments
  • Monitored facilities or operational systems; collected payments for goods or services

Key Highlights:

 

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled??? 
  • Awards/appreciation letters received???? Other relevant achievements????

 

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Training and Certifications

  • Arvind Yadav, abc institute, 2008
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Computer Proficiency

Operating Systems
  • MS Office – Word, Excel and PowerPoint star3
Software
  • Internet Applications star3
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Languages

  • Hindi star3
  • English star3
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Personal Interests

Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.

Personal Details

  • Father’s Name:Mr. Arvind Yadav
  • Birthday:March 15, 1994
  • Gender:Male
  • Marital Status:Single
  • Nationality:Indian
Arvind Yadav

sec-44

Noida

noida - 201301, Uttar Pradesh

Telephone +91.01234567890

[email protected]

References

U72627 U72627

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