About Me
Lodging Manager
- Extensive experience of XX years in providing a welcoming lodge environment for our customers with high standards of service, meals and housekeeping which meet the company’s expectations
- Skilled in maintaining the smooth operation of the Lodge, its facilities, infrastructure, services and functions; adroit in maintaining a safe, harmonious, enjoyable work place environment for staff
- Gain a clear understanding of the manager’s duties and ensure that these are carried out to the company standards
- Adept in creating strategy for guest delight, staff welfare, health and safety and training; ensuring plan is implemented and managed throughout the year
- Expert in performing marketing and public relations activities; meet with clients to schedule and plan details of conventions, banquets, receptions and other functions
- Instrumental in constantly evolving the guest experience to ensure we remain cutting edge and meet guests expectations
Education
Bachelor of Business Administration, management
ABC School
CBSE
noida, Uttar Pradesh
Completed, May 2002
Marks 70 %
Division I
Work Experience
February 2006 - March 2008
Event Planner
abc pvt ltd
noida, Uttar Pradesh
Key Result Areas:
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
- Monitor the revenue activity of the hotel or facility
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures; coordinate front-office activities of hotels or motels, and resolve problems
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
- Collect payments and record data pertaining to funds and expenditures
- Manage and maintain temporary or permanent lodging facilities
- Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry
- Prepare required paperwork pertaining to departmental functions
- Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted
- Assign duties to workers, and schedule shifts; confer and cooperate with other managers to ensure coordination of hotel activities
- Show, rent, or assign accommodations; arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment
- Develop and implement policies and procedures for the operation of a department or establishment.
- Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility; purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection
- Book tickets for guests for local tours and attractions
Key Highlights:
- Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients Awards/appreciation letters received???? Other relevant achievements????
July 2009 - Current
Lodging Manager
ABCD Ltd
Delhi, Delhi
Key Result Areas:
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance
- Greeted and registered guests
- Ensured that company standards for guest services, décor, and housekeeping are met
- Answered questions from guests about hotel policies and services
- Kept track of how much money the hotel or lodging facility is making
- Interviewed, hired, trained, and sometimes fired staff members
- Monitored staff performance to ensure that guests are happy and that the hotel is well run
- Coordinated office activities of hotels or motels and resolve problems
- Set room rates and budgets, approve expenditures and allocate funds to various departments
- Purchased materials, equipment, or other resources; coordinated operational activities with external stakeholders; promote products, services, or programs
- Implemented organizational process or policy changes; developed organizational policies or programs
- Developed operating strategies, plans, or procedures; provided basic information to guests, visitors, or clients; prepared staff schedules or work assignments
- Monitored facilities or operational systems; collected payments for goods or services
Key Highlights:
- Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
Training and Certifications
- Arvind Yadav, abc institute, 2008
Computer Proficiency
Operating Systems
- MS Office – Word, Excel and PowerPoint
Software
- Internet Applications
Languages
- Hindi
- English
Personal Interests
Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.
Personal Details
- Father’s Name:Mr. Arvind Yadav
- Birthday:March 15, 1994
- Gender:Male
- Marital Status:Single
- Nationality:India
