Lodging Managers Resume Sample

Key Result Areas:

• Inspect guest rooms, public areas, and grounds for cleanliness and appearance
• Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
• Monitor the revenue activity of the hotel or facility
•  Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures; coordinate front-office activities of hotels or motels, and resolve problems
•  Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
• Collect payments and record data pertaining to funds and expenditures
• Manage and maintain temporary or permanent lodging facilities
• Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry
• Prepare required paperwork pertaining to departmental functions
•  Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted
• Assign duties to workers, and schedule shifts; confer and cooperate with other managers to ensure coordination of hotel activities
• Show, rent, or assign accommodations; arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment
• Develop and implement policies and procedures for the operation of a department or establishment.
• Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility; purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection
• Book tickets for guests for local tours and attractions

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients Awards/appreciation letters received???? Other relevant achievements????
   

Key Result Areas:

• Inspect guest rooms, public areas, and grounds for cleanliness and appearance
• Greeted and registered guests
• Ensured that company standards for guest services, décor, and housekeeping are met
• Answered questions from guests about hotel policies and services
• Kept track of how much money the hotel or lodging facility is making
• Interviewed, hired, trained, and sometimes fired staff members
• Monitored staff performance to ensure that guests are happy and that the hotel is well run
• Coordinated office activities of hotels or motels and resolve problems
• Set room rates and budgets, approve expenditures and allocate funds to various departments
• Purchased materials,  equipment,  or  other  resources; coordinated operational  activities  with  external stakeholders; promote products, services, or programs
• Implemented organizational process or policy changes; developed organizational policies or programs
• Developed operating  strategies,  plans,  or  procedures; provided  basic  information to  guests,  visitors,  or clients; prepared staff schedules or work assignments
• Monitored facilities or operational systems; collected payments for goods or services

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled??? 
• Awards/appreciation letters received???? Other relevant achievements????