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Corporate

Arvind Yadav

sec-44

Noida

noida - 201301

Uttar Pradesh

1558768555

About Me

Lodging Manager
  • Extensive experience of XX years in providing a welcoming lodge environment for our customers with high standards of service, meals and housekeeping which meet the company’s expectations
  • Skilled in maintaining the smooth operation of the Lodge, its facilities, infrastructure, services and functions; adroit in maintaining a safe, harmonious, enjoyable work place environment for staff
  • Gain a clear understanding of the manager’s duties and ensure that these are carried out to the company standards
  • Adept in creating strategy for guest delight, staff welfare, health and safety and training; ensuring plan is implemented and managed throughout the year
  • Expert in performing marketing and public relations activities; meet with clients to schedule and plan details of conventions, banquets, receptions and other functions
  • Instrumental in constantly evolving the guest experience to ensure we remain cutting edge and meet guests expectations

Education

Bachelor of Business Administration, management

ABC School

CBSE

noida, Uttar Pradesh

Completed, May 2002

Marks 70 %

Division I

Work Experience

February 2006 - March 2008
Event Planner

abc pvt ltd

noida, Uttar Pradesh

Key Result Areas:

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
  • Monitor the revenue activity of the hotel or facility
  •  Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures; coordinate front-office activities of hotels or motels, and resolve problems
  •  Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
  • Collect payments and record data pertaining to funds and expenditures
  • Manage and maintain temporary or permanent lodging facilities
  • Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry
  • Prepare required paperwork pertaining to departmental functions
  •  Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted
  • Assign duties to workers, and schedule shifts; confer and cooperate with other managers to ensure coordination of hotel activities
  • Show, rent, or assign accommodations; arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment
  • Develop and implement policies and procedures for the operation of a department or establishment.
  • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility; purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection
  • Book tickets for guests for local tours and attractions

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients Awards/appreciation letters received???? Other relevant achievements????
     

July 2009 - Current
Lodging Manager

ABCD Ltd

Delhi, Delhi

Key Result Areas:

 

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Greeted and registered guests
  • Ensured that company standards for guest services, décor, and housekeeping are met
  • Answered questions from guests about hotel policies and services
  • Kept track of how much money the hotel or lodging facility is making
  • Interviewed, hired, trained, and sometimes fired staff members
  • Monitored staff performance to ensure that guests are happy and that the hotel is well run
  • Coordinated office activities of hotels or motels and resolve problems
  • Set room rates and budgets, approve expenditures and allocate funds to various departments
  • Purchased materials,  equipment,  or  other  resources; coordinated operational  activities  with  external stakeholders; promote products, services, or programs
  • Implemented organizational process or policy changes; developed organizational policies or programs
  • Developed operating  strategies,  plans,  or  procedures; provided  basic  information to  guests,  visitors,  or clients; prepared staff schedules or work assignments
  • Monitored facilities or operational systems; collected payments for goods or services

Key Highlights:

 

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled??? 
  • Awards/appreciation letters received???? Other relevant achievements????

 

Training and Certifications

  • Arvind Yadav, abc institute, 2008

Computer Proficiency

Operating Systems
  • MS Office – Word, Excel and PowerPoint star3
Software
  • Internet Applications star3

Languages

  • Hindi star3
  • English star3

Personal Interests

Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.

Personal Details

  • Father’s Name:Mr. Arvind Yadav
  • Birthday:March 15, 1994
  • Gender:Male
  • Marital Status:Single
  • Nationality:India

Address Details

sec-44

Noida

noida - 201301

Uttar Pradesh

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