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Lodging Managers Resume Samples (Text format)

About Me

Lodging Manager

Extensive experience of XX years in providing a welcoming lodge environment for our customers with high standards of service, meals, and housekeeping which meet the company’s expectations
Skilled in maintaining the smooth operation of the Lodge, its facilities, infrastructure, services, and functions; adroit in maintaining a safe, harmonious, enjoyable workplace environment for staff
Gain a clear understanding of the manager’s duties and ensure that these are carried out to the company standards
Adept in creating the strategy for guest delight, staff welfare, health, and safety and training; ensuring plan is implemented and managed throughout the year
Expert in performing marketing and public relations activities; meet with clients to schedule and plan details of conventions, banquets, receptions, and other functions
Instrumental in constantly evolving the guest experience to ensure we remain cutting edge and meet guests expectations

EDUCATION

Management, Bachelor of Business Administration, Completed, 2002-05-01

Amity University

– Marks 70, Division I

Noida, UP

Work Experience

2017-02-01 - Current

Lodging Manager

Master Staffing Solution

Noida, UP

Inspect guest rooms, public areas, and grounds for cleanliness and appearance
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
Monitor the revenue activity of the hotel or facility
Observe and monitor staff performance to ensure efficient operations and adherence to the facility's policies and procedures; coordinate front-office activities of hotels or motels, and resolve problems
Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
Collect payments and record data pertaining to funds and expenditures
Manage and maintain temporary or permanent lodging facilities
Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry
Prepare required paperwork pertaining to departmental functions
Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted
Assign duties to workers, and schedule shifts; confer and cooperate with other managers to ensure coordination of hotel activities
Show, rent, or assign accommodations; arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment
Develop and implement policies and procedures for the operation of a department or establishment.
Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility; purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection
Book tickets for guests for local tours and attractions

2009-07-01 - 2016-05-01

Lodging Manager

Hilton

Delhi,

Inspect guest rooms, public areas, and grounds for cleanliness and appearance
Greeted and registered guests
Ensured that company standards for guest services, décor, and housekeeping are met
Answered questions from guests about hotel policies and services
Kept track of how much money the hotel or lodging facility is making
Interviewed, hired, trained, and sometimes fired staff members
Monitored staff performance to ensure that guests are happy and that the hotel is well run
Coordinated office activities of hotels or motels and resolve problems
Set room rates and budgets, approve expenditures, and allocate funds to various departments
Purchased materials, equipment, or other resources; coordinated operational activities with external stakeholders; promote products, services, or programs
Implemented organizational processes or policy changes; developed organizational policies or programs
Developed operating strategies, plans, or procedures; provided basic information to guests, visitors, or clients; prepared staff schedules or work assignments
Monitored facilities or operational systems; collected payments for goods or services

Skills

Communication
Conflict-management
Interpersonal
Attention to detail
Empathy
Multitasking
Time Management

Languages

Hindi
English

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