Key Result Areas:

• Inspect guest rooms, public areas, and grounds for cleanliness and appearance
• Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
• Monitor the revenue activity of the hotel or facility
•  Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures; coordinate front-office activities of hotels or motels, and resolve problems
•  Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
• Collect payments and record data pertaining to funds and expenditures
• Manage and maintain temporary or permanent lodging facilities
• Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry
• Prepare required paperwork pertaining to departmental functions
•  Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted
• Assign duties to workers, and schedule shifts; confer and cooperate with other managers to ensure coordination of hotel activities
• Show, rent, or assign accommodations; arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment
• Develop and implement policies and procedures for the operation of a department or establishment.
• Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility; purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection
• Book tickets for guests for local tours and attractions

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients Awards/appreciation letters received???? Other relevant achievements????