Key Result Areas:

• Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems
• Provide user support by diagnosing network and device problems and implementing technical or procedural solutions
• Prepare purchase requisitions for computer hardware and software, networking and telecommunications equipment, test equipment, cabling, or tools
• Use computer-aided design (CAD) software to prepare or evaluate network diagrams, floor plans, or site configurations for existing facilities, renovations, or new systems
• Order or maintain inventory of telecommunications equipment, including telephone sets, headsets, cellular phones, switches, trunks, printed circuit boards, network routers, and cablingMonitor and analyze system performance, such as network traffic, security, and capacity
• Manage user access to systems and equipment through account management and password administration
• Instruct in use of voice and data communications systems, such as voicemail and videoconferencing systems
• Consult with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchasesAssess existing facilities' needs for new or modified telecommunications systems
• Communicate with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services
• Install, or coordinate installation of, new or modified hardware, software, or programming modules of telecommunications systems
• Document user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????