Receptionist - Free Resume Sample

• Seasoned & versatile management professional with cross-functional experience of XX years in performing administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers
• Skilled in preparing correspondence and documents; updating databases; organizing mailings; preparing and maintaining spreadsheets; scheduling and following-up on appointments; knowledge of administrative and clerical procedures; understanding computers and relevant software applications
• Expert in diary management and management of meeting rooms; experience in handling event coordination, both internally and externally; handling queries and complaints via phone, email and general correspondence; greeting all visitors; Transferring calls as necessary
• Adept in managing office supplies such as stationery, equipment and furniture; performing ad-hoc administration duties; maintaining office services as required (such as cleaners and maintenance companies); receiving and dispatching deliveries; assisting with mail as required

Core Competencies:| Verbal and Written Communication Skills | Professional Personal Presentation | Customer Service Orientation | Information Management | Organizing and Planning | Attention to Detail | Initiative | Reliability | Stress Tolerance |

• Schedule appointments; greeting clients and visitors with a positive, helpful attitude
• Assist clients in finding their way around the office
• Announce clients as necessary; helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs
• Assist with a variety of administrative tasks including copying, faxing, taking notes and making travel plans
• Prepare meeting and training rooms
• Answer phones in a professional manner, and routing calls as necessary
• Assist colleagues with administrative tasks
• Perform ad-hoc administrative duties
• Answer, forward, and screen phone calls
• Sort and distribute mail; provide excellent customer service
• Hiring, managing and developing the junior administrative team

• Any existing systems/ processes streamlined???? Results obtained????
• Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????

• Greeted and welcomed guests as soon as they arrive at the office; directed visitors to the appropriate person & office
• Answered, screened and forwarded incoming phone calls
• Ensured reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures); provided basic and accurate information in-person and via phone/email
• Received, sorted and distributed daily mail/deliveries
• Maintained office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Ordered front office supplies and keep inventory of stock; updated calendars and schedule meetings
• Arranged travel and accommodations, and prepare vouchers; kept updated records of office expenses and costs
• Performed other clerical receptionist duties such as filing, photocopying, transcribing and faxing

• Any existing systems/ processes streamlined???? Results obtained????
• Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????

• MS Office – Word, Excel & PowerPoint
• Internet Applications