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Receptionist - Free Resume Sample

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ARVIND RAWAT

Contact: 999999999 | E-Mail: [email protected]


An Experienced Receptionist

Skilled in attending visitors and dealing with inquiries on the phone and face to face; supplying information regarding the organization to the general public, clients and customers


PROFILE SUMMARY

  • Seasoned & versatile management professional with cross-functional experience of XX years in performing administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers
  • Skilled in preparing correspondence and documents; updating databases; organizing mailings; preparing and maintaining spreadsheets; scheduling and following-up on appointments; knowledge of administrative and clerical procedures; understanding computers and relevant software applications
  • Expert in diary management and management of meeting rooms; experience in handling event coordination, both internally and externally; handling queries and complaints via phone, email and general correspondence; greeting all visitors; Transferring calls as necessary
  • Adept in managing office supplies such as stationery, equipment and furniture; performing ad-hoc administration duties; maintaining office services as required (such as cleaners and maintenance companies); receiving and dispatching deliveries; assisting with mail as required

Core Competencies:| Verbal and Written Communication Skills | Professional Personal Presentation | Customer Service Orientation | Information Management | Organizing and Planning | Attention to Detail | Initiative | Reliability | Stress Tolerance |


ORGANIZATIONAL EXPERIENCE

Since MM YY | XYZ Ltd, Delhi | Receptionist
Key Result Areas:
  • Schedule appointments; greeting clients and visitors with a positive, helpful attitude
  • Assist clients in finding their way around the office
  • Announce clients as necessary; helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs
  • Assist with a variety of administrative tasks including copying, faxing, taking notes and making travel plans
  • Prepare meeting and training rooms
  • Answer phones in a professional manner, and routing calls as necessary
  • Assist colleagues with administrative tasks
  • Perform ad-hoc administrative duties
  • Answer, forward, and screen phone calls
  • Sort and distribute mail; provide excellent customer service
  • Hiring, managing and developing the junior administrative team
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Receptionist
Key Result Areas:
  • Greeted and welcomed guests as soon as they arrive at the office; directed visitors to the appropriate person & office
  • Answered, screened and forwarded incoming phone calls
  • Ensured reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures); provided basic and accurate information in-person and via phone/email
  • Received, sorted and distributed daily mail/deliveries
  • Maintained office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Ordered front office supplies and keep inventory of stock; updated calendars and schedule meetings
  • Arranged travel and accommodations, and prepare vouchers; kept updated records of office expenses and costs
  • Performed other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

EDUCATION

YYYY M.Com. from ABC College, Delhi
YYYY B.Com. from ABC College, Delhi

TECHNICAL PURVIEW

  • MS Office – Word, Excel & PowerPoint
  • Internet Applications

PERSONAL DETAILS

Date of Birth: 01st October 1981 | Languages Known: English & Hindi

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