Actively source new business opportunities (cold calling & email); investigating and finding contact details for targeted Key
Accounts; developing and maintaining the sales prospecting database for the company ensuring that all new entries in the
database are of an acceptable standard of accuracy and detail
PROFILE SUMMARY
Extensive experience of XX years in devising and implementing a process propelled workflow for telemarketing
or sales; placing and advertising the organization’s product to the clients; making use of data driven examines
which helps in optimizing telemarketing and telesales functions
Demonstrate a thorough understanding of client’s products and services and the objectives of specific
campaigns; keep accurate and detailed records of calls made and results achieved; working directly with the
sales department to make sure of achieving alignment.
Strong knowledge of processes and principles for providing personal and customer services; understanding of
methods and principles for showing, selling, and promoting products and services including product
demonstration, marketing strategy and tactics, sales control system, and sales techniques
Comprehensive knowledge of business techniques and marketing strategies; in-depth knowledge of sales and
promotion methodologies and business management techniques; possess sound product knowledge with
excellent telemarketing skills
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Telemarketer
Key Result Areas:
Deliver scripted sales talks to describe services or products to persuade potential customers to make a contribution
Contact private individuals and businesses by telephone to solicit sales for services or goods
Describe services or products along with prices; obtain client contact information and enters orders into database
Adjust sales scripts to target customer interests and needs better
Answer telephone calls from potential consumers approached through ads
Schedule sales appointments for representatives to present opportunities to prospective customers
Maintain technical expertise by reviewing publications and attending educational seminars
Conduct market or client surveys to gather data about potential customers
Respond to consumer questions; contribute to teamwork by achieving relevant results
Log appointments in company database and print out next day calendar for delivery to each sales representatives
Contact existing customers to educate them about new services and up sell products
Assist in the development and preparation of sales scripts while training other telemarketing representatives
Compile names, personal information, questions and comments from potential customers
Encourage customers to fill out surveys for market research purposes
Solicit prospective customers to meet for marketing staff for product demonstrations
Handle the tasks of promoting the products via making calls and directing meeting with prospective customers
Assign the responsibilities of identifying customers in the consumer market and preparing database for product selling
Perform the tasks of communicating with business organizations and explain product details over the phone
Responsible for receiving product orders and providing pricing details to the customers
Assign the responsibilities of preparing and analyzing sales territory as well as maintaining sales details in the computer systems
Perform the tasks of generating leads and taking appointments for the business support and marketing unit
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Telemarketer
Key Result Areas:
Contacted businesses and private individuals by telephone to promote products, services and/or charitable causes
Explained the product or service to potential customers; delivered scripted sales pitch to the customer
Adjusted scripted sales pitch to meet needs of specific individuals
Answered incoming calls from prospective customers
Used scripts to provide information about product’s features, prices, etc. and presented their benefits
Asked pertinent questions to understand the customer’s requirements
Persuaded the customer to buy by demonstrating how merchandise or services meet their needs
Recorded the customer’s personal information accurately in a computer system
Dealt with complaints or doubts to safeguard the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Kept records of calls and sales and record useful information
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
BA from ABC College, Delhi
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
