More Value, More Love, Better Resume
Help & Support
Help & Support

Telemarketer - Free Resume Sample

(Shri says don't be fooled, quality is more important than quantity)

What do you do, what is your job?

(Shri says, "success is dependent on effort and doing what's right")

ARVIND RAWAT

Contact: 999999999 | E-Mail: [email protected]


An Accomplished Professional – Telemarketing

Actively source new business opportunities (cold calling & email); investigating and finding contact details for targeted Key Accounts; developing and maintaining the sales prospecting database for the company ensuring that all new entries in the database are of an acceptable standard of accuracy and detail


PROFILE SUMMARY

  • Extensive experience of XX years in devising and implementing a process propelled workflow for telemarketing or sales; placing and advertising the organization’s product to the clients; making use of data driven examines which helps in optimizing telemarketing and telesales functions
  • Demonstrate a thorough understanding of client’s products and services and the objectives of specific campaigns; keep accurate and detailed records of calls made and results achieved; working directly with the sales department to make sure of achieving alignment.
  • Strong knowledge of processes and principles for providing personal and customer services; understanding of methods and principles for showing, selling, and promoting products and services including product demonstration, marketing strategy and tactics, sales control system, and sales techniques
  • Comprehensive knowledge of business techniques and marketing strategies; in-depth knowledge of sales and promotion methodologies and business management techniques; possess sound product knowledge with excellent telemarketing skills

ORGANIZATIONAL EXPERIENCE

Since MM YY | XYZ Ltd, Delhi | Telemarketer
Key Result Areas:
  • Deliver scripted sales talks to describe services or products to persuade potential customers to make a contribution
  • Contact private individuals and businesses by telephone to solicit sales for services or goods
  • Describe services or products along with prices; obtain client contact information and enters orders into database
  • Adjust sales scripts to target customer interests and needs better
  • Answer telephone calls from potential consumers approached through ads
  • Schedule sales appointments for representatives to present opportunities to prospective customers
  • Maintain technical expertise by reviewing publications and attending educational seminars
  • Conduct market or client surveys to gather data about potential customers
  • Respond to consumer questions; contribute to teamwork by achieving relevant results
  • Log appointments in company database and print out next day calendar for delivery to each sales representatives
  • Contact existing customers to educate them about new services and up sell products
  • Assist in the development and preparation of sales scripts while training other telemarketing representatives
  • Compile names, personal information, questions and comments from potential customers
  • Encourage customers to fill out surveys for market research purposes
  • Solicit prospective customers to meet for marketing staff for product demonstrations
  • Handle the tasks of promoting the products via making calls and directing meeting with prospective customers
  • Assign the responsibilities of identifying customers in the consumer market and preparing database for product selling
  • Perform the tasks of communicating with business organizations and explain product details over the phone
  • Responsible for receiving product orders and providing pricing details to the customers
  • Assign the responsibilities of preparing and analyzing sales territory as well as maintaining sales details in the computer systems
  • Perform the tasks of generating leads and taking appointments for the business support and marketing unit
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Telemarketer
Key Result Areas:
  • Contacted businesses and private individuals by telephone to promote products, services and/or charitable causes
  • Explained the product or service to potential customers; delivered scripted sales pitch to the customer
  • Adjusted scripted sales pitch to meet needs of specific individuals
  • Answered incoming calls from prospective customers
  • Used scripts to provide information about product’s features, prices, etc. and presented their benefits
  • Asked pertinent questions to understand the customer’s requirements
  • Persuaded the customer to buy by demonstrating how merchandise or services meet their needs
  • Recorded the customer’s personal information accurately in a computer system
  • Dealt with complaints or doubts to safeguard the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Kept records of calls and sales and record useful information
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

EDUCATION

YYYY BA from ABC College, Delhi

TECHNICAL PURVIEW

  • MS Office – Word, Excel & PowerPoint
  • Internet Applications

PERSONAL DETAILS

Date of Birth: 01st October 1981 | Languages Known: English & Hindi

Download pdf

By clicking Start Your Resume, you are agree to our Terms of Use and Privacy Policy.