Telemarketer Resume Sample

Key Result Areas:

• Deliver scripted sales talks to describe services or products to persuade potential customers to make a contribution
• Contact private individuals and businesses by telephone to solicit sales for services or goods
• Describe services or products along with prices; obtain client contact information and enters orders into database
• Adjust sales scripts to target customer interests and needs better
• Answer telephone calls from potential consumers approached through ads
• Schedule sales appointments for representatives to present opportunities to prospective customers
• Maintain technical expertise by reviewing publications and attending educational seminars
• Conduct market or client surveys to gather data about potential customers
• Respond to consumer questions; contribute to teamwork by achieving relevant results
• Log appointments in company database and print out next day calendar for delivery to each sales representatives
• Contact existing customers to educate them about new services and up sell products
• Assist in the development and preparation of sales scripts while training other telemarketing representatives
• Compile names, personal information, questions and comments from potential customers
• Encourage customers to fill out surveys for market research purposes
• Solicit prospective customers to meet for marketing staff for product demonstrations
• Handle the tasks of promoting the products via making calls and directing meeting with prospective customers
• Assign the responsibilities of identifying customers in the consumer market and preparing database for product selling
• Perform the tasks of communicating with business organizations and explain product details over the phone
• Responsible for receiving product orders and providing pricing details to the customers
• Assign the responsibilities of preparing and analyzing sales territory as well as maintaining sales details in the computer systems
• Perform the tasks of generating leads and taking appointments for the business support and marketing unit

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????

Key Result Areas:

• Contacted businesses and private individuals by telephone to promote products, services and/or charitable causes
• Explained the product or service to potential customers; delivered scripted sales pitch to the customer
• Adjusted scripted sales pitch to meet needs of specific individuals
• Answered incoming calls from prospective customers
• Used scripts to provide information about product’s features, prices, etc. and presented their benefits
• Asked pertinent questions to understand the customer’s requirements
• Persuaded the customer to buy by demonstrating how merchandise or services meet their needs
• Recorded the customer’s personal information accurately in a computer system
• Dealt with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Kept records of calls and sales and record useful information

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????