Arvind Rawat
Alpha1 greater noida
Beta 2 greater noida
Noida - 201012, Uttar Pradesh
Telephone +91.09765789453
About Me
• Extensive experience of XX years in devising and implementing a process propelled workflow for telemarketing or sales; placing and advertising the organization’s product to the clients; making use of data driven examines which helps in optimizing telemarketing and telesales functions
• Demonstrate a thorough understanding of client’s products and services and the objectives of specific campaigns; keep accurate and detailed records of calls made and results achieved; working directly with the sales department to make sure of achieving alignment.
• Strong knowledge of processes and principles for providing personal and customer services; understanding of methods and principles for showing, selling, and promoting products and services including product demonstration, marketing strategy and tactics, sales control system, and sales techniques
• Comprehensive knowledge of business techniques and marketing strategies; in-depth knowledge of sales and promotion methodologies and business management techniques; possess sound product knowledge with excellent telemarketing skills
Education
Abc school
CBSE
Noida, Uttar Pradesh
Completed, June 2014
Marks 70 %
Work Experience
Madhulata
Noida, Uttar Pradesh
Key Result Areas:
- Deliver scripted sales talks to describe services or products to persuade potential customers to make a contribution
- Contact private individuals and businesses by telephone to solicit sales for services or goods
- Describe services or products along with prices; obtain client contact information and enters orders into database
- Adjust sales scripts to target customer interests and needs better
- Answer telephone calls from potential consumers approached through ads
- Schedule sales appointments for representatives to present opportunities to prospective customers
- Maintain technical expertise by reviewing publications and attending educational seminars
- Conduct market or client surveys to gather data about potential customers
- Respond to consumer questions; contribute to teamwork by achieving relevant results
- Log appointments in company database and print out next day calendar for delivery to each sales representatives
- Contact existing customers to educate them about new services and up sell products
- Assist in the development and preparation of sales scripts while training other telemarketing representatives
- Compile names, personal information, questions and comments from potential customers
- Encourage customers to fill out surveys for market research purposes
- Solicit prospective customers to meet for marketing staff for product demonstrations
- Handle the tasks of promoting the products via making calls and directing meeting with prospective customers
- Assign the responsibilities of identifying customers in the consumer market and preparing database for product selling
- Perform the tasks of communicating with business organizations and explain product details over the phone
- Responsible for receiving product orders and providing pricing details to the customers
- Assign the responsibilities of preparing and analyzing sales territory as well as maintaining sales details in the computer systems
- Perform the tasks of generating leads and taking appointments for the business support and marketing unit
Key Highlights:
- Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
Madhulata
Noida, Uttar Pradesh
Key Result Areas:
- Contacted businesses and private individuals by telephone to promote products, services and/or charitable causes
- Explained the product or service to potential customers; delivered scripted sales pitch to the customer
- Adjusted scripted sales pitch to meet needs of specific individuals
- Answered incoming calls from prospective customers
- Used scripts to provide information about product’s features, prices, etc. and presented their benefits
- Asked pertinent questions to understand the customer’s requirements
- Persuaded the customer to buy by demonstrating how merchandise or services meet their needs
- Recorded the customer’s personal information accurately in a computer system
- Dealt with complaints or doubts to safeguard the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Kept records of calls and sales and record useful information
Key Highlights:
- Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
Languages
- English
- Hindi
Personal Details
- Birthday:October 01, 1981
- Gender:Male
- Marital Status:Single
