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Traditional Light

Arvind Rawat

Alpha1 greater noida

Beta 2 greater noida

Noida - 201012, Uttar Pradesh

Telephone +91.09765789453

[email protected]

1558432152

About Me

Telemarketing

 

• Extensive experience of XX years in devising and implementing a process propelled workflow for telemarketing or sales; placing and advertising the organization’s product to the clients; making use of data driven examines which helps in optimizing telemarketing and telesales functions

• Demonstrate a thorough understanding of client’s products and services and the objectives of specific campaigns; keep accurate and detailed records of calls made and results achieved; working directly with the sales department to make sure of achieving alignment.

• Strong knowledge of processes and principles for providing personal and customer services; understanding of methods and principles for showing, selling, and promoting products and services including product demonstration, marketing strategy and tactics, sales control system, and sales techniques

• Comprehensive knowledge of business techniques and marketing strategies; in-depth knowledge of sales and promotion methodologies and business management techniques; possess sound product knowledge with excellent telemarketing skills

Education

Bachelor of Arts

Abc school

CBSE

Noida, Uttar Pradesh

Completed, June 2014

Marks 70 %

Work Experience

May 2012 - August 2014
Telemarketing

Madhulata

Noida, Uttar Pradesh

Key Result Areas:

  • Deliver scripted sales talks to describe services or products to persuade potential customers to make a contribution
  • Contact private individuals and businesses by telephone to solicit sales for services or goods
  • Describe services or products along with prices; obtain client contact information and enters orders into database
  • Adjust sales scripts to target customer interests and needs better
  • Answer telephone calls from potential consumers approached through ads
  • Schedule sales appointments for representatives to present opportunities to prospective customers
  • Maintain technical expertise by reviewing publications and attending educational seminars
  • Conduct market or client surveys to gather data about potential customers
  • Respond to consumer questions; contribute to teamwork by achieving relevant results
  • Log appointments in company database and print out next day calendar for delivery to each sales representatives
  • Contact existing customers to educate them about new services and up sell products
  • Assist in the development and preparation of sales scripts while training other telemarketing representatives
  • Compile names, personal information, questions and comments from potential customers
  • Encourage customers to fill out surveys for market research purposes
  • Solicit prospective customers to meet for marketing staff for product demonstrations
  • Handle the tasks of promoting the products via making calls and directing meeting with prospective customers
  • Assign the responsibilities of identifying customers in the consumer market and preparing database for product selling
  • Perform the tasks of communicating with business organizations and explain product details over the phone
  • Responsible for receiving product orders and providing pricing details to the customers
  • Assign the responsibilities of preparing and analyzing sales territory as well as maintaining sales details in the computer systems
  • Perform the tasks of generating leads and taking appointments for the business support and marketing unit

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

August 2014 - Current
Telemarketing

Madhulata

Noida, Uttar Pradesh

Key Result Areas:

  • Contacted businesses and private individuals by telephone to promote products, services and/or charitable causes
  • Explained the product or service to potential customers; delivered scripted sales pitch to the customer
  • Adjusted scripted sales pitch to meet needs of specific individuals
  • Answered incoming calls from prospective customers
  • Used scripts to provide information about product’s features, prices, etc. and presented their benefits
  • Asked pertinent questions to understand the customer’s requirements
  • Persuaded the customer to buy by demonstrating how merchandise or services meet their needs
  • Recorded the customer’s personal information accurately in a computer system
  • Dealt with complaints or doubts to safeguard the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Kept records of calls and sales and record useful information

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

Languages

  • English
  • Hindi

Personal Details

  • Birthday:October 01, 1981
  • Gender:Male
  • Marital Status:Single

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