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language_iconLANGUAGES

  • English
  • Hindi

personal_info_iconPERSONAL INFORMATION

  • Birthday01/10/1981
  • GenderMale
  • Marital StatusSingle
Arvind
Rawat

Sales Associate

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profile iconPROFILE • ABOUT ME

  • Extensive experience of XX years in providing excellent sales service to ensure high levels of customer satisfaction through; Experienced selling products and services in various industries; consistently meets sales targets; maintaining a superior knowledge of what we sell and be familiar with the relationship of corresponding products
  • Experienced in achieving growth & hit sales targets by successfully managing the sales team; design and implement a strategic business plan that expands company’s customer base and ensure its strong presence; projecting sales and determining the profitability of products and services; analyzing sales statistics
  • Keep the store organized and participate in frequent cleanup to make shopping pleasant and convenient for each of customers; facilitating customer inquiries, answer questions to encourage product sales, and see that escalated requests are addressed and solved immediately
  • Maintain a positive and professional attitude at all times, and position yourself as a personable spokesperson for our company; building brand awareness and highlight our company’s reputation by talking about the characteristics that make organization competitive
  • Contribute to helping company better serve its customers by offering creative insight into improvements that will our products and services better; participate in weekly team meetings to set personal goals and to familiarize with current promotions, sales, and incentives

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education_iconEDUCATION

Bachelor of Business Administration, Completed
August 2016

Abc school

CBSE – Marks 70%

Noida, Uttar Pradesh

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work_experience_iconWORK EXPERIENCE

Madhulata

Sales Associate

Noida, Uttar Pradesh

August 2009
- July 2012

Key Result Areas:

  • Provide superior customer service, placing heavy importance on brand experience and customer engagement / satisfaction; greet customers upon entrance; seek out customers to check on purchase progress
  • Serve as the brand ambassador, developing and nurturing strong relationships with customers
  • Learn customers’ needs and wants and personalize purchase opportunities to address them
  • Meet sales projections, generate ongoing sales opportunities, and achieve company and individual KPI goals
  • Manage organizational sales by developing a business plan that covers sales, revenue and expense controls
  • Create regional sales plans and quotas in alignment with business objectives; reporting on regional sales results
  • Accomplish sales & organization mission by completing related results as needed; gathering futuristic requirements from customers; represent the customers in company’s product creation & innovation processes
  • Establish sales objectives by creating a sales plan for districts in support of national objectives
  • Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment
  • Assess customer needs and wants; answer customer questions and concerns
  • Provide appropriate product recommendations; assist in product inventory procedures
  • Ensure merchandise is in-stock and displayed on shelves in a presentable manner; process merchandise returns
  • Memorize in-store promotions and special offers in order to communicate to customers
  • Build relationships with customers, especially regular customers
  • Team up with co-workers to ensure customer satisfaction
  • Educate customers on new arrivals and future product arrivals
  • Follow opening and closing procedures thoroughly
  • Meet (and preferably exceed) monthly and quarterly sales quotas
  • Make suggestions on ways to improve sales and boost revenue

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

ABC Lmt.

Sales Associate

Noida, Uttar Pradesh

September 2017
- Current

Key Result Areas:

  • Ensured high levels of customer satisfaction through excellent sales service
  • Assessed customer’s needs and provide assistance and information on product features
  • Welcomed customers to the store and answer their queries
  • Followed and achieved department’s sales goals on a monthly, quarterly and yearly basis
  • Maintained in-stock and presentable condition assigned areas; actively seek out customers in store
  • Remained knowledgeable on products offered and discuss available options
  • Involved in cross-selling products; handled returns of merchandise
  • Built productive trust relationships with customers; complied with inventory control procedures
  • Suggested ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
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