Sales Associate Resume Sample

Key Result Areas:

• Provide superior customer service, placing heavy importance on brand experience and customer engagement / satisfaction; greet customers upon entrance; seek out customers to check on purchase progress
• Serve as the brand ambassador, developing and nurturing strong relationships with customers
• Learn customers’ needs and wants and personalize purchase opportunities to address them
• Meet sales projections, generate ongoing sales opportunities, and achieve company and individual KPI goals
• Manage organizational sales by developing a business plan that covers sales, revenue and expense controls
• Create regional sales plans and quotas in alignment with business objectives; reporting on regional sales results
• Accomplish sales & organization mission by completing related results as needed; gathering futuristic requirements from customers; represent the customers in company’s product creation & innovation processes
• Establish sales objectives by creating a sales plan for districts in support of national objectives
• Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment
• Assess customer needs and wants; answer customer questions and concerns
• Provide appropriate product recommendations; assist in product inventory procedures
• Ensure merchandise is in-stock and displayed on shelves in a presentable manner; process merchandise returns
• Memorize in-store promotions and special offers in order to communicate to customers
• Build relationships with customers, especially regular customers
• Team up with co-workers to ensure customer satisfaction
• Educate customers on new arrivals and future product arrivals
• Follow opening and closing procedures thoroughly
• Meet (and preferably exceed) monthly and quarterly sales quotas
• Make suggestions on ways to improve sales and boost revenue

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????

Key Result Areas:

• Ensured high levels of customer satisfaction through excellent sales service
• Assessed customer’s needs and provide assistance and information on product features
• Welcomed customers to the store and answer their queries
• Followed and achieved department’s sales goals on a monthly, quarterly and yearly basis
• Maintained in-stock and presentable condition assigned areas; actively seek out customers in store
• Remained knowledgeable on products offered and discuss available options
• Involved in cross-selling products; handled returns of merchandise
• Built productive trust relationships with customers; complied with inventory control procedures
• Suggested ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????