~ An upbeat leader with a passion to deliver extensive managerial skills and the natural ability to identify & capitalize upon opportunities for maximizing sales / revenue and optimizing company benefits ~
PROFILE SUMMARY
Extensive experience of XX years in providing excellent sales service to ensure high levels of customer satisfaction through; Experienced selling products and services in various industries; consistently meets sales targets; maintaining a superior knowledge of what we sell and be familiar with the relationship of corresponding products
Experienced in achieving growth & hit sales targets by successfully managing the sales team; design and implement a strategic business plan that expands company’s customer base and ensure its strong presence; projecting sales and determining the profitability of products and services; analyzing sales statistics
Keep the store organized and participate in frequent cleanup to make shopping pleasant and convenient for each of customers; facilitating customer inquiries, answer questions to encourage product sales, and see that escalated requests are addressed and solved immediately
Maintain a positive and professional attitude at all times, and position yourself as a personable spokesperson for our company; building brand awareness and highlight our company’s reputation by talking about the characteristics that make organization competitive
Contribute to helping company better serve its customers by offering creative insight into improvements that will our products and services better; participate in weekly team meetings to set personal goals and to familiarize with current promotions, sales, and incentives
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Sales Associate
Key Result Areas:
Provide superior customer service, placing heavy importance on brand experience and customer engagement / satisfaction; greet customers upon entrance; seek out customers to check on purchase progress
Serve as the brand ambassador, developing and nurturing strong relationships with customers
Learn customers’ needs and wants and personalize purchase opportunities to address them
Meet sales projections, generate ongoing sales opportunities, and achieve company and individual KPI goals
Manage organizational sales by developing a business plan that covers sales, revenue and expense controls
Create regional sales plans and quotas in alignment with business objectives; reporting on regional sales results
Accomplish sales & organization mission by completing related results as needed; gathering futuristic requirements from customers; represent the customers in company’s product creation & innovation processes
Establish sales objectives by creating a sales plan for districts in support of national objectives
Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment
Assess customer needs and wants; answer customer questions and concerns
Provide appropriate product recommendations; assist in product inventory procedures
Ensure merchandise is in-stock and displayed on shelves in a presentable manner; process merchandise returns
Memorize in-store promotions and special offers in order to communicate to customers
Build relationships with customers, especially regular customers
Team up with co-workers to ensure customer satisfaction
Educate customers on new arrivals and future product arrivals
Follow opening and closing procedures thoroughly
Meet (and preferably exceed) monthly and quarterly sales quotas
Make suggestions on ways to improve sales and boost revenue
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Sales Associate
Key Result Areas:
Ensured high levels of customer satisfaction through excellent sales service
Assessed customer’s needs and provide assistance and information on product features
Welcomed customers to the store and answer their queries
Followed and achieved department’s sales goals on a monthly, quarterly and yearly basis
Maintained in-stock and presentable condition assigned areas; actively seek out customers in store
Remained knowledgeable on products offered and discuss available options
Involved in cross-selling products; handled returns of merchandise
Built productive trust relationships with customers; complied with inventory control procedures
Suggested ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
BBA from ABC College, Delhi
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
