Supervisor, Retail Sales Resume Sample

Key Result Areas:

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints; monitor sales activities to ensure that customers receive satisfactory service and quality goods
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
• Estimate consumer demand and determine the types and amounts of goods to be sold
• Formulate pricing policies for merchandise, according to profitability requirements
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise; inventory stock and reorder when inventory drops to a specified level
• Review inventory and sales records to prepare reports for management and budget departments
• Examine products purchased for resale or received for storage to assess the condition of each product or item; plan and prepare work schedules and keep records of employees' work schedules and time cards
• Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy
• Establish and implement policies, goals, objectives, and procedures for their department
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
• Conduct the training of all company’s representative on the necessity of applying company’s policies, procedures and processes towards all duties that promote the values of the company 
• Constantly follow up the running of the entire team and sales floor by guiding against error that can lead to massive lost in profit
• Conduct staff meetings, monitor local competitors and handle customer’s needs

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????

Key Result Areas:

• Managed retail staff, including cashiers and people working on the floor
• Formulated pricing policies; determined daily coupons; ensured pricing is correct; worked on store displays; identified current and future trends that appeal to consumers
• Ensured merchandise is clean and ready to be displayed
• Maintained inventory and ensure items are in stock
• Analyzed operating and financial statements for profitability ratios
• Ensured promotions are accurate and merchandised to the company’s standards
• Utilized information technology to record sales figures, for data analysis and forward planning
• Ensured standards for quality, customer service and health and safety are met
• Maintained store's cleanliness and health and safety measures
• Organized and distributed staff schedules; helped retail sales staff achieve sales targets
• Managed different departments within the store; handled customer questions, complaints, and issues

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????