Strongly focused Supervisor Retail with an exceptional record of employee team management and customer
satisfaction; adept at handling multiple simultaneous customer service issues with accuracy and professionalism
PROFILE SUMMARY
Possess extensive experience of XX years in planning and implementing inventory strategies according
to seasonal and consumer demand; skilled in revising and enhancing sales strategies and identifying
business opportunities
Exceptional grasp of inventory management principles; superior supervisory abilities; strong computer
and cash register operations abilities; high-skills in responding rationally and calmly to guest and
employee conflicts
Skilled in pitching new ideas and boosting sales figure; outstanding knowledge of logistics and
managing vendor; directing, motivating, and leading the sales team and assisting in meeting sales
objectives; experienced in recruiting, hiring, and training new sales representatives
Exceptional ability to exceed sales profitability while meeting payroll goals; discerning ability that
enables the foreseeing of possible future development that help to determine current and reoccurring
trends that will satisfy customer’s needs
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Supervisor - Retail Sales
Key Result Areas:
Provide customer service by greeting and assisting customers and responding to customer inquiries and
complaints; monitor sales activities to ensure that customers receive satisfactory service and quality goods
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
performing services for customers
Estimate consumer demand and determine the types and amounts of goods to be sold
Formulate pricing policies for merchandise, according to profitability requirements
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling
merchandise; inventory stock and reorder when inventory drops to a specified level
Review inventory and sales records to prepare reports for management and budget departments
Examine products purchased for resale or received for storage to assess the condition of each product or
item; plan and prepare work schedules and keep records of employees' work schedules and time cards
Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and
advertising copy
Establish and implement policies, goals, objectives, and procedures for their department
Confer with company officials to develop methods and procedures to increase sales, expand markets, and
promote business
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when
appropriate
Conduct the training of all company’s representative on the necessity of applying company’s policies,
procedures and processes towards all duties that promote the values of the company
Constantly follow up the running of the entire team and sales floor by guiding against error that can lead
to massive lost in profit
Conduct staff meetings, monitor local competitors and handle customer’s needs
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Supervisor - Retail Sales
Key Result Areas:
Managed retail staff, including cashiers and people working on the floor
Formulated pricing policies; determined daily coupons; ensured pricing is correct; worked on store
displays; identified current and future trends that appeal to consumers
Ensured merchandise is clean and ready to be displayed
Maintained inventory and ensure items are in stock
Analyzed operating and financial statements for profitability ratios
Ensured promotions are accurate and merchandised to the company’s standards
Utilized information technology to record sales figures, for data analysis and forward planning
Ensured standards for quality, customer service and health and safety are met
Maintained store's cleanliness and health and safety measures
