Key Result Areas:

• Outline quality assurance policies and procedures; interpret and comply with quality assurance standards
• Make sure that quality assurance standards are adequate
• Elaborate the procedures of sampling and guidelines for collection and reporting quality data
• Oversee the implementation and ensure efficiency of inspection and quality systems
• Plan, perform and oversee inspection and testing of products to ensure the quality deliverable
• Document quality assurance activities, such as internal audits
• Analyze customer grievances and other non-compliance issues; gather and organize statistical quality data
• Inspect data to detect areas for improvement; elaborate, recommend and oversee improvement actions
• Report on results of quality activities; oversee risk management procedures
• Detect coaching needs and take actions in accordance with these needs in order to ensure compliance with quality standards; analyze audit outcomes and carry out appropriate corrective procedures
• Ensure ongoing abidance by industry regulatory and quality requirements

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????