Key Result Areas:

• Map business requirements and translating these requirements into functional specifications
• Assist business partners for defining business strategy & supporting operational processes
• Identify different tools / techniques that can be used to structure requirements; demonstrating the ability to develop a basic use case
• Conduct business process review, identify and address the gap/risks in the processes using tools and monitor key business processes
• Suggest appropriate as well as technology-based solutions for enhancing functional efficiency of the organization and achieving business excellence
• Implement new functional processes; undertake and implement quality and process improvement projects within preset deadlines
• Lead, motivate and monitor the performance of team members to ensure efficiency in service operations and meeting of individual and group targets
• Identify development needs of the team and training the team accordingly through specific training modules designed as per the needs
• Manage vendors / business partners to build scale and derive quality service/output; negotiating for competitive cost and value added services from vendors

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????