Key Result Areas:

• Test notebooks and computer servers; identify and troubleshoot software and hardware issues
• Tear down and replace system parts; repair notebooks and computer server parts
• Resolvetechnical issues and make documentation
• Diagnose computer servers’ issues by using different types of test equipment and tools
• Disassemble and reassemble computer units as per work instructions
• Complete paperwork precisely and on time; troubleshoot computer programs and networks
• Install computer hardware and software; develop and implement secure networks
• Manage database range; develop procedures for training; learn about computer platforms and operating systems
• Identify cost effective repair course and disposition updates; provide technical assistance and resolution as necessary
• Set up new computer systems and perform routine maintenance
• Ensure that Internet security software is updated and running properly
• Maintain computer equipment and software to ensure secure and efficient operations
• Repair computer hardware and servers as required; test and implement new software programs for the company

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????