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Smart and Balanced

Work experience

Experienced

age

About Me

Extensive experience of XX years in developing strategic value-add customer relationships with various level of stakeholders, providing best in class services and ensuring customer satisfaction for Rackspace Cloud Product; proving guidance to team to land and expanding for existing, new, and proposing Rackspace Cloud products
Robust knowledge of the public cloud industry, with a solid understanding of how to evolve and maintain a world class managed services offering; taking ownership of customer and Racker escalations to deliver the highest level of service
Extensive experience in managing the end-to-end delivery of complex system solutions, establishing and controlling project constraints and scope; managing relationships and communication with all project stakeholders; agreeing approach to delivery within the delivery project team
Demonstrated excellence in managing large teams right from requirements through design, implementation & deployment; excellent analytical, organizational, planning skills with demonstrated abilities in training & mentoring teams towards achieving organizational goals

Education

Bachelor of Commerce, management

ABC School

CBSE

noida, Uttar Pradesh

Completed, March 2002

Marks 70 %

Division I

Work Experience

July 2005 - July 2009

abc pvt ltd

noida, Uttar Pradesh

Key Result Areas:

Help build and operate systems for a rapidly growing SaaS and Cloud hosting infrastructure
Ensure timely delivery of customer Rackspace Cloud Strategies, aligning with customer’s business objectives with a focus on Rackspace Cloud Migrations
Support the development lifecycle of platform design, deployment and debugging
Help identify, resolve and prevent existing and future system bottleneck issues
Help manage all of the Operation team’s system and storage environments
Help implement and manage system monitoring, efficiency and performance tools
Work with the Operation team leaders in implementation of the computing infrastructure
Provide technical assistance to developers, testers and engineers to unify operational efforts
Help develop installation and deployment scripts
Works well in a team environment with a strong customer service ethic
Explore concepts, ideas and new technology to create novel solutions to problems
Set and execute in-region support strategy for Managed Cloud

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????

Training and Certifications

Arvind Yadav, abc institute, 2008

Computer Proficiency

Operating Systems

window

Software

Todo.vu

Languages

Hindi
English

Personal Interests

Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.