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Cloud Engineer Rackspace - Free Resume Sample

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ARVIND RAWAT

Contact: 999999999 | E-Mail: [email protected]


Cloud Engineer – Rackspace

“Scope of work handled so far encompassed overseeing technology and functional vision, deliverables, product management, IT projects, managing cross functional teams to support business and ensure achievement of committed service levels by optimizing utilization of resources, time & money of the organization”


PROFILE SUMMARY

  • Extensive experience of XX years in developing strategic value-add customer relationships with various level of stakeholders, providing best in class services and ensuring customer satisfaction for Rackspace Cloud Product; proving guidance to team to land and expanding for existing, new, and proposing Rackspace Cloud products
  • Robust knowledge of the public cloud industry, with a solid understanding of how to evolve and maintain a world class managed services offering; taking ownership of customer and Racker escalations to deliver the highest level of service
  • Extensive experience in managing the end-to-end delivery of complex system solutions, establishing and controlling project constraints and scope; managing relationships and communication with all project stakeholders; agreeing approach to delivery within the delivery project team
  • Demonstrated excellence in managing large teams right from requirements through design, implementation & deployment; excellent analytical, organizational, planning skills with demonstrated abilities in training & mentoring teams towards achieving organizational goals

ORGANIZATIONAL EXPERIENCE

Since MM YY | XYZ Ltd, Delhi | Cloud Engineer - Rackspace
Key Result Areas:
  • Help build and operate systems for a rapidly growing SaaS and Cloud hosting infrastructure
  • Ensure timely delivery of customer Rackspace Cloud Strategies, aligning with customer’s business objectives with a focus on Rackspace Cloud Migrations
  • Support the development lifecycle of platform design, deployment and debugging
  • Help identify, resolve and prevent existing and future system bottleneck issues
  • Help manage all of the Operation team’s system and storage environments
  • Help implement and manage system monitoring, efficiency and performance tools
  • Work with the Operation team leaders in implementation of the computing infrastructure
  • Provide technical assistance to developers, testers and engineers to unify operational efforts
  • Help develop installation and deployment scripts
  • Works well in a team environment with a strong customer service ethic
  • Explore concepts, ideas and new technology to create novel solutions to problems
  • Set and execute in-region support strategy for Managed Cloud
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Cloud Engineer - Rackspace
Key Result Areas:
  • Built and maintained a system for creating world class experts on Cloud platforms
  • Designed and implemented operating models that enable the cloud support function to scale in a hyper growth climate
  • Managed and improved key performance indicators that cater for customer satisfaction, execution quality, responsiveness and rigor
  • Took ownership of driving complex client escalations through to conclusion with high degree of client satisfaction
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

EDUCATION

YYYY BE from ABC College, Delhi

TECHNICAL PURVIEW

  • MS Office – Word, Excel & PowerPoint
  • Internet Applications

PERSONAL DETAILS

Date of Birth: 01st October 1981 | Languages Known: English & Hindi

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