noida - 201301, Uttar Pradesh
- Extensive experience of XX years in developing strategic value-add customer relationships with various level of stakeholders, providing best in class services and ensuring customer satisfaction for Rackspace Cloud Product; proving guidance to team to land and expanding for existing, new, and proposing Rackspace Cloud products
- Robust knowledge of the public cloud industry, with a solid understanding of how to evolve and maintain a world class managed services offering; taking ownership of customer and Racker escalations to deliver the highest level of service
- Extensive experience in managing the end-to-end delivery of complex system solutions, establishing and controlling project constraints and scope; managing relationships and communication with all project stakeholders; agreeing approach to delivery within the delivery project team
- Demonstrated excellence in managing large teams right from requirements through design, implementation & deployment; excellent analytical, organizational, planning skills with demonstrated abilities in training & mentoring teams towards achieving organizational goals
noida, Uttar Pradesh
Completed, March 2002
Marks 70 %
abc pvt ltd
noida, Uttar Pradesh
Key Result Areas:
- Help build and operate systems for a rapidly growing SaaS and Cloud hosting infrastructure
- Ensure timely delivery of customer Rackspace Cloud Strategies, aligning with customer’s business objectives with a focus on Rackspace Cloud Migrations
- Support the development lifecycle of platform design, deployment and debugging
- Help identify, resolve and prevent existing and future system bottleneck issues
- Help manage all of the Operation team’s system and storage environments
- Help implement and manage system monitoring, efficiency and performance tools
- Work with the Operation team leaders in implementation of the computing infrastructure
- Provide technical assistance to developers, testers and engineers to unify operational efforts
- Help develop installation and deployment scripts
- Works well in a team environment with a strong customer service ethic
- Explore concepts, ideas and new technology to create novel solutions to problems
- Set and execute in-region support strategy for Managed Cloud
- Any existing systems/ processes streamlined???? Results obtained????
- Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
Training and Certifications
- Arvind Yadav, abc institute, 2008
Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.
- Father’s Name:Mr. Arvind Yadav
- Birthday:April 06, 2005
- Marital Status:Single