“Scope of work handled so far encompassed overseeing technology and functional vision, deliverables, product
management, IT projects, managing cross functional teams to support business and ensure achievement of committed
service levels by optimizing utilization of resources, time & money of the organization”
PROFILE SUMMARY
Extensive experience of XX years in developing strategic value-add customer relationships with various level of
stakeholders, providing best in class services and ensuring customer satisfaction for Rackspace Cloud Product; proving
guidance to team to land and expanding for existing, new, and proposing Rackspace Cloud products
Robust knowledge of the public cloud industry, with a solid understanding of how to evolve and maintain a world class
managed services offering; taking ownership of customer and Racker escalations to deliver the highest level of service
Extensive experience in managing the end-to-end delivery of complex system solutions, establishing and controlling
project constraints and scope; managing relationships and communication with all project stakeholders; agreeing
approach to delivery within the delivery project team
Demonstrated excellence in managing large teams right from requirements through design, implementation &
deployment; excellent analytical, organizational, planning skills with demonstrated abilities in training & mentoring
teams towards achieving organizational goals
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Cloud Engineer - Rackspace
Key Result Areas:
Help build and operate systems for a rapidly growing SaaS and Cloud hosting infrastructure
Ensure timely delivery of customer Rackspace Cloud Strategies, aligning with customer’s business objectives with a
focus on Rackspace Cloud Migrations
Support the development lifecycle of platform design, deployment and debugging
Help identify, resolve and prevent existing and future system bottleneck issues
Help manage all of the Operation team’s system and storage environments
Help implement and manage system monitoring, efficiency and performance tools
Work with the Operation team leaders in implementation of the computing infrastructure
Provide technical assistance to developers, testers and engineers to unify operational efforts
Help develop installation and deployment scripts
Works well in a team environment with a strong customer service ethic
Explore concepts, ideas and new technology to create novel solutions to problems
Set and execute in-region support strategy for Managed Cloud
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Cloud Engineer - Rackspace
Key Result Areas:
Built and maintained a system for creating world class experts on Cloud platforms
Designed and implemented operating models that enable the cloud support function to scale in a hyper growth climate
Managed and improved key performance indicators that cater for customer satisfaction, execution quality,
responsiveness and rigor
Took ownership of driving complex client escalations through to conclusion with high degree of client satisfaction
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
BE from ABC College, Delhi
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
