Cloud Engineer – Rackspace
- Extensive experience of XX years in developing strategic value-add customer relationships with various level of stakeholders, providing best in class services and ensuring customer satisfaction for Rackspace Cloud Product; proving guidance to team to land and expanding for existing, new, and proposing Rackspace Cloud products
- Robust knowledge of the public cloud industry, with a solid understanding of how to evolve and maintain a world class managed services offering; taking ownership of customer and Racker escalations to deliver the highest level of service
- Extensive experience in managing the end-to-end delivery of complex system solutions, establishing and controlling project constraints and scope; managing relationships and communication with all project stakeholders; agreeing approach to delivery within the delivery project team
- Demonstrated excellence in managing large teams right from requirements through design, implementation & deployment; excellent analytical, organizational, planning skills with demonstrated abilities in training & mentoring teams towards achieving organizational goals
