Possess expertise in helping companies in establish quality regulations for products and employees; analyzing data in order to develop plans to recruit, motivate, and encourage employees while striving to improve processes and product quality
PROFILE SUMMARY
Extensive experience of XX years in determining, negotiating and agreeing on in-house quality procedures, standards and specifications; assessing customer requirements and ensuring that these are met; setting customer service standards
Skilled in specifying quality requirements of raw materials with suppliers; investigating and setting standards for quality and health and safety; ensuring that manufacturing processes comply with standards at both national and international level; writing management and technical reports and customers’ charters
Thorough knowledge of methodologies of quality assurance and standards; strong leader with experience in implementing and shaping the company’s QA processes and strategies; strong technical skills, both functional and non-functional, manual and automation, ideally in a continuous delivery environment
Advocate of quality assurance, continuous improvement and industry recognized best practices; excellent knowledge of Risk Management, Risk Identification and Risked Based Testing; experience managing testing departments or testing functions, managing large and complex activities and processes
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Acupuncture
Key Result Areas:
Devise procedures to inspect and report quality issues; monitor all operations that affect quality
Supervise and guide inspectors, technicians and other staff
Assure the reliability and consistency of production by checking processes and final output
Appraise customers’ requirements and make sure they are satisfied
Report all malfunctions to production executives to ensure immediate action
Facilitate proactive solutions by collecting and analyzing quality data
Review current standards and policies; ensure all legal standards are met
Keep records of quality reports, statistical reviews and relevant documentation
Communicate with external quality assurance officers during on-site inspections
Effectively monitor compliance and performance management systems and targets
Prepare briefings and development activity that allows the application of a best-practice approach to managing quality assurance across the organization
Implemented detailed processes and procedures for key business activities
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Quality Assurance Officer
Key Result Areas:
Reviewed the implementation and efficiency of quality and inspection systems
Planned, conducted and monitored testing and inspection of materials and products to ensure finished product quality
Documented internal audits and other quality assurance activities; investigated customer complaints and non- conformance issues
Collected and compiled statistical quality data’ analyzed data to identify areas for improvement in the quality system
Developed, recommended and monitored corrective and preventive actions; prepared reports to communicate outcomes of quality activities
Identified training needs and organize training interventions to meet quality standards
Coordinated and supported on-site audits conducted by external providers
Evaluated audit findings and implement appropriate corrective actions
Monitored risk management activities; responsible for document management systems
Assured ongoing compliance with quality and industry regulatory requirements
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
BBA from ABC College, Delhi
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
