Helpdesk/Support Engineer Resume Samples and Templates for 2025

IT Helpdesk/Support Engineer Resume Guide for India

A well-crafted IT Helpdesk/Support Engineer resume is essential for success in India’s growing IT support sector. Whether you’re a fresher starting your career or an experienced professional seeking positions at top IT services companies, MNCs, or enterprises, this guide provides everything you need to create a standout resume that impresses Indian employers and passes ATS screening on portals like Naukri and LinkedIn.

This comprehensive guide includes:

• Resume format recommendations for Indian IT support sector
• Key skills Indian employers look for
• Complete resume example with Indian context
• Top IT Support employers in India
• Salary insights in INR by experience level
• Certification guidance for the Indian market
• ATS optimization tips for Indian job portals

Why Your IT Support Engineer Resume Matters in India

India’s IT support sector is substantial, with companies like TCS, Infosys, Wipro, HCL, Tech Mahindra, and MNCs like IBM, Accenture, Dell, and HP actively hiring support engineers. A strong resume helps you:

• Stand out from thousands of IT support candidates on Naukri and LinkedIn
• Pass ATS screening used by IT services companies and BPOs
• Showcase skills that Indian hiring managers value, including troubleshooting, Windows/Linux, and customer service
• Demonstrate your technical problem-solving abilities and customer focus

Indian IT recruiters typically spend 6-10 seconds reviewing each resume initially. Your IT Support Engineer resume must immediately communicate your technical skills, certifications, and ability to resolve issues efficiently. With IT support being an excellent entry point into the IT industry, a well-optimized resume is your gateway to a successful career.

IT Support Engineer Resume Format for India

Indian employers prefer clean, professional resume formats. Here’s what works best:

Recommended Format

• Length: 1-2 pages (freshers: 1 page, experienced: 2 pages max)
• Layout: Reverse chronological (most recent first)
• Font: Arial, Calibri, or Times New Roman (11-12pt)
• Sections: Contact, Summary, Skills, Experience, Projects, Education, Certifications

Resume vs Biodata

In India, use a professional resume format for all IT Support roles. “Biodata” is not used in the IT industry.

Personal Details for Indian IT Support Resumes

Indian resumes typically include:

• Full name (professional photo optional)
• Phone number with country code (+91)
• Professional email address
• LinkedIn profile URL
• City, State (full address not required)

What to Avoid

• Decorative fonts or graphics (causes ATS issues)
• Personal information like religion, caste, or father’s name
• Salary expectations (discuss during interview)
• References (provide when requested)

Key Skills for IT Support Engineers in India

Indian employers look for comprehensive IT support expertise covering hardware, software, and customer service.

Operating Systems

• Windows: Windows 10, Windows 11, Windows Server
• Linux: Ubuntu, RHEL, CentOS basics
• macOS: Basic troubleshooting for MNC roles

Hardware Support

• Desktop/Laptop: Hardware troubleshooting, component replacement
• Peripherals: Printers, scanners, monitors
• Mobile Devices: Android, iOS configuration

Software & Applications

• Microsoft Office: Office 365, Outlook, Teams
• Email: Exchange, Gmail administration
• Browsers: Chrome, Edge, Firefox troubleshooting
• Antivirus: McAfee, Symantec, Windows Defender

Networking

• Basics: TCP/IP, DNS, DHCP, VPN
• Troubleshooting: Network connectivity, Wi-Fi issues
• Tools: ping, tracert, ipconfig, netstat
• Remote Access: TeamViewer, AnyDesk, Remote Desktop

IT Service Management

• Ticketing Systems: ServiceNow, JIRA Service Desk, Freshdesk, Zendesk
• ITIL: Incident management, problem management, change management
• SLA Management: Response time, resolution time compliance

Directory Services

• Active Directory: User management, group policies, password resets
• Azure AD: Basic cloud identity management
• LDAP: Basic directory services

Soft Skills for Indian IT Companies

• Communication: Clear English for client interaction
• Customer Service: Patience, empathy, professionalism
• Problem-Solving: Logical troubleshooting approach
• Documentation: Ticket documentation, knowledge base
• Shift Flexibility: 24/7 support, rotational shifts

How to Present Skills

Create a dedicated technical skills section. Group skills by category. Highlight certifications and ticketing system experience prominently.

IT Support Engineer Resume Example for India

Here’s a complete resume example tailored for Indian employers:

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Rahul Gupta

Noida, Uttar Pradesh | +91-98XXX-XXXXX | rahul.gupta@email.com | linkedin.com/in/rahulgupta-itsupport

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Professional Summary

IT Support Engineer with 4+ years of experience providing L1 and L2 technical support for enterprise clients. Expertise in Windows troubleshooting, Active Directory management, and ServiceNow ticketing with 98% SLA compliance record. Resolved 50+ tickets daily while maintaining 95% customer satisfaction score. Proficient in remote support tools, Office 365 administration, and ITIL best practices. CompTIA A+ and Microsoft 365 Certified. Seeking to contribute technical support expertise to a dynamic IT team.

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Technical Skills

Operating Systems: Windows 10/11, Windows Server 2016/2019, Linux (Ubuntu, CentOS basics), macOS Hardware: Desktop/Laptop troubleshooting, Printer setup, Peripheral configuration Software: Microsoft Office 365, Outlook, Teams, SharePoint, OneDrive Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting, ping, tracert, ipconfig Directory Services: Active Directory, Azure AD, Group Policy, User Management Remote Support: TeamViewer, AnyDesk, Remote Desktop, Zoom Ticketing: ServiceNow, JIRA Service Desk, Freshdesk Security: Antivirus (McAfee, Symantec), Windows Defender, BitLocker ITIL: Incident Management, Problem Management, Change Management Tools: PDQ Deploy, SCCM basics, PowerShell basics

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Professional Experience

IT Support Engineer (L2) | Wipro Ltd | Noida | April 2022 – Present

• Provide L2 technical support for Fortune 500 US banking client with 15,000+ users
• Resolve 50+ tickets daily including hardware, software, and network issues with 98% SLA compliance
• Manage Active Directory operations including user creation, password resets, and group policy
• Administer Office 365 including mailbox management, Teams, and SharePoint
• Reduced average ticket resolution time by 25% through process improvements and documentation
• Maintain 95% customer satisfaction (CSAT) score consistently
• Create knowledge base articles reducing repeat tickets by 20%
• Mentor 3 junior L1 engineers on troubleshooting best practices
• Participate in 24/7 rotational shift support

IT Support Engineer (L1) | HCL Technologies | Gurgaon | June 2020 – March 2022

• Provided first-level support for enterprise client with 5,000+ users
• Handled 70+ calls daily via phone, email, and chat
• Performed Windows troubleshooting, software installation, and basic network diagnostics
• Managed user accounts in Active Directory including password resets and access provisioning
• Documented all incidents in ServiceNow ticketing system
• Achieved 92% first-call resolution rate
• Supported laptop imaging and deployment for new employees

Technical Support Executive | Tech Mahindra | Pune | July 2019 – May 2020

• Provided technical support for international telecom client
• Handled customer queries related to software and connectivity issues
• Used CRM tools to log and track customer interactions
• Completed ITIL Foundation training during employment

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Projects

Office 365 Migration Support | Wipro | 2023

• Supported migration of 5,000 users from on-premises Exchange to Office 365
• Created user guides and conducted training sessions
• Resolved post-migration issues within 24-hour SLA

Active Directory Cleanup | Wipro | 2022

• Identified and disabled 2,000+ stale user accounts
• Implemented naming conventions and group policies
• Improved security compliance score by 30%

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Education

Bachelor of Computer Applications (BCA) | IGNOU | 2019

• First Class (68%)
• Relevant Coursework: Computer Networks, Operating Systems, Database Management

Higher Secondary Certificate | CBSE Board | 2016

• 75% in Science stream (PCM)

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Certifications

• CompTIA A+ | CompTIA | 2022
• Microsoft 365 Certified: Modern Desktop Administrator Associate | Microsoft | 2023
• ITIL 4 Foundation | Axelos | 2021
• Azure Fundamentals (AZ-900) | Microsoft | 2023
• Google IT Support Professional Certificate | Google | 2020

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Languages

English (Fluent) | Hindi (Native) | Punjabi (Conversational)

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Declaration

I hereby declare that the information provided above is true to the best of my knowledge.

Rahul Gupta Noida, December 2024

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Top IT Support Engineer Employers in India

India’s IT support sector offers excellent opportunities for career growth. Here are the top employers:

IT Services Companies (High Volume)

• TCS: Global IT support services
• Infosys: Enterprise support services
• Wipro: Technical support operations
• HCL Technologies: IT support services
• Tech Mahindra: Customer support operations
• Cognizant: IT helpdesk services
• Capgemini India: Support services

Global Technology Companies

• IBM India: Global support operations
• Dell Technologies: Hardware and software support
• HP India: PC and printer support
• Cisco India: Network support
• Microsoft India: Product support
• Google India: Internal IT support

BPO & Support Specialists

• Genpact: Business process support
• Concentrix: Customer support
• Teleperformance: Technical support
• TTEC: Contact center support
• Sutherland Global: IT support

MNCs with India Operations

• Amazon India: Corporate IT support
• Flipkart: Internal IT support
• Accenture India: Support services
• Goldman Sachs India: Internal IT
• JP Morgan India: Technology support

Banks & Enterprises

• HDFC Bank: Internal IT support
• ICICI Bank: Technology support
• Reliance Industries: Corporate IT
• Tata Group companies: IT support

How to Apply

• Apply through Naukri.com and LinkedIn
• Company career pages directly
• Walk-in interviews (common for fresher roles)
• Employee referrals
• Campus placements for freshers

IT Support Engineer Salary in India

IT Support is an excellent entry point into the IT industry with clear career progression. Salaries vary based on experience, certifications, and company type.

Salary by Experience Level

Experience	IT Services/BPO (INR)	MNC/Enterprise (INR)
Fresher (0-1 years)	₹2 - ₹3.5 LPA	₹3 - ₹5 LPA
L1 Support (2-3 years)	₹3 - ₹5 LPA	₹5 - ₹7 LPA
L2 Support (4-6 years)	₹5 - ₹8 LPA	₹7 - ₹12 LPA
L3/Team Lead (7+ years)	₹8 - ₹14 LPA	₹12 - ₹20 LPA

Note: Shift allowances and overtime can add 10-20% to packages.

Salary by City

City	Salary Range (L2 Support)
Bangalore	₹6 - ₹10 LPA
Delhi NCR	₹5 - ₹9 LPA
Hyderabad	₹5 - ₹9 LPA
Pune	₹5 - ₹8 LPA
Chennai	₹4 - ₹8 LPA
Mumbai	₹5 - ₹9 LPA

Factors Affecting Salary

• Company Type: MNCs pay 30-50% higher than IT services
• Certifications: CompTIA A+, Microsoft certs add ₹50K-1 LPA
• Specialization: Network or security support pays higher
• Shift Premium: Night shifts typically pay 10-15% extra
• Language Skills: International client support pays more
• Client Account: Fortune 500 clients pay premium

Salary data based on Glassdoor India, AmbitionBox, and industry surveys.

Certifications for IT Support Engineers in India

Professional certifications significantly boost employability and salary.

Entry-Level Certifications (Highly Recommended)

• CompTIA A+: Hardware and software fundamentals
• Google IT Support Professional Certificate: Comprehensive IT basics
• Microsoft 365 Certified: Modern Desktop Administrator Associate: Windows and Office 365

Intermediate Certifications

• CompTIA Network+: Networking fundamentals
• Microsoft Certified: Azure Fundamentals (AZ-900): Cloud basics
• ITIL 4 Foundation: IT service management
• HDI Support Center Analyst: Helpdesk proficiency

Advanced Certifications (Career Progression)

• CompTIA Security+: Security fundamentals
• Microsoft Certified: Azure Administrator Associate: Cloud administration
• Red Hat Certified System Administrator (RHCSA): Linux administration
• CCNA: Network administration

How to List Certifications

Include certification name, issuing body, and year. CompTIA A+ and Microsoft certifications should be prominently displayed for IT support roles.

ATS Tips for Your IT Support Engineer Resume

Most companies use Applicant Tracking Systems (ATS) to screen resumes. Optimize yours:

For Naukri.com

• Use keywords from job descriptions (Active Directory, ServiceNow, Windows)
• Keep formatting simple (no tables, columns, or graphics)
• Use standard section headings (Experience, Education, Skills)
• Upload in .docx or .pdf format
• Update profile every 15 days

For LinkedIn Applications

• Match resume to LinkedIn profile
• Use standard job titles (IT Support Engineer, Helpdesk Engineer)
• Include certifications in profile
• Get skill endorsements

General ATS Tips

• DO: Standard fonts, clear headings, bullet points
• DO: Include metrics (50+ tickets daily, 98% SLA, 95% CSAT)
• DO: Mention specific tools (ServiceNow, Active Directory, Office 365)
• DON’T: Use headers/footers, text boxes, images
• DON’T: Use creative section titles

Keyword Strategy for IT Support Roles

Common keywords from job postings:

• IT Support Engineer, Helpdesk Engineer, Desktop Support
• Windows, Active Directory, Office 365, ServiceNow
• L1 Support, L2 Support, Technical Support
• Troubleshooting, Incident Management, ITIL
• Hardware Support, Software Installation, Remote Support
• Customer Service, SLA, Ticketing System

Final Tips for Your IT Support Engineer Resume

✅ Highlight certifications—CompTIA A+ and Microsoft certs highly valued

✅ Quantify achievements (50+ tickets daily, 98% SLA, 25% faster resolution)

✅ Show customer focus—CSAT scores, customer feedback

✅ Include ticketing experience—ServiceNow, JIRA Service Desk

✅ Mention shift flexibility—24/7 support experience valued

✅ Show career progression—L1 to L2 to L3 growth

✅ Proofread carefully—attention to detail matters

Quick Checklist

• Contact with +91 phone and LinkedIn
• Professional summary highlighting support experience and certifications
• Technical skills organized by category
• Experience showing ticket volumes and SLA metrics
• Projects section with outcomes
• Education with BCA/B.Tech/diploma and percentage
• Certifications (CompTIA A+, Microsoft prominently)
• ATS-friendly formatting
• Declaration statement

Ready to create your professional IT Support Engineer resume? Use our resume builder to get started with expert-designed templates optimized for Indian job portals.

For more guidance on resume structure, check out our resume format guide with tips specifically for the Indian IT job market.