Key Result Areas:

• Oversight of infrastructure including installing, configuring, testing and maintaining operating systems, application software and system management tools
• Ability to see potential issues and proactively ensure the highest levels of systems and infrastructure accessibility
• Monitor and test performance of applications, foreseeing potential bottlenecks and identifying possible solutions
• Ability to work with developers to implement those fixes
• Continual maintenance of security, including backup and redundancy strategies
• Competency in writing and maintaining custom scripts to increase system efficiency and lower downtime due torequired human intervention
• Desire to work alongside the team to help design information and operational support systems
• Excellence in communication as a liaison with vendors and other IT personnel to resolve issues

Key Highlights:

• Any existing systems/processes streamlined???? Results obtained????Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????