- Extensive experience of XX years inacknowledgingand resolve user service requests utilizing the service request management system; applyingstandard principles, concepts and techniques toward the identification and resolution of user problems
- Skilled in providingresolution to an assortment of problems of moderately complex scope; contributing to the advancement of the organization’sadoption of the Windows operating system by adding to the standards for its configuration and management; developing effective methods for its deployment
- Adept in accessingsoftware updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution; involved in troubleshootingWindows Desktop and Microsoft Office applications
- Deft in performinghands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications; reacting to service outages promptly with adherence to standard operating procedures
