Download Free Resume Samples

What's your job?

Helpdesk/Support Engineer Resume Samples (Text format)

About Me

Helpdesk Support Engineer

Results-driven helpdesk support engineer with XX years of experience in contributing to the advancement of the organization’s adoption of the Windows operating system by adding to the standards for its configuration and management.Seeking a position at your company to leverage my skills and work for the company's development.
Skilled in providing resolution to an assortment of problems of moderately complex scope; contributing to the advancement of the organization's adoption of the Windows operating system by adding to the standards for its configuration and management; developing effective methods for its deployment
Adept in accessing software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution; involved in troubleshooting windows Desktop and Microsoft Office applications
Deft in performing hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications; reacting to service outages promptly with adherence to standard operating procedures

EDUCATION

Computer Science, Bachelor of Education, Completed, 2003-06-01

St Stephen's College

– Marks null,

New delhi,

Work Experience

2018-04-01 - Current

Helpdesk / Desktop Support Engineer

Three Ess Computer Services India Pvt Ltd

Mumbai, MH

Responded to calls and made work tickets for my fellow engineers with Connect wise ticketing system.
Helped colleagues install programs such as Adobe Reader DC, and other PDF programs.
Implemented standard principles, concepts, and techniques for the identification and resolution of user problems.
Performed hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications Reacting to service outages promptly with adherence to standard operating procedures.
Troubleshoot issues that the end users are facing.
Provided timely resolution of problems or escalation of issues to appropriate technical personnel.
Participated in the development of information technology and infrastructure projects.

2012-01-01 - 2017-10-01

Helpdesk/Support Engineer

Inspirisys Solutions

Navi Mumbai, MH

Installed printers and troubleshot issues with printers.
Secured the computers by running computer safeguards, Malwarebytes, Disk defrag, and disk clean-up.
Troubleshoot Issues with Outlook 2007, 2010, and 365
Identified and resolved user service requests utilizing the service request management system.
Effectively troubleshoot windows Desktop and Microsoft Office applications
Maintained standard software configurations, including troubleshooting, loading, and configuring software images, supported applications, and drivers.
Provided support services to staff with technical problems and information technology issues involving desktops, laptops, PDAs, or network services.

Skills

Hard Skills

Technical Knowledge
Troubleshooting
Microsoft Office applications
Securing the system from virus
Adobe Reader DC

Soft Skills

Collaboration
Communication(Coaching and instructing)
Problem-Solving
Detail Oriented
Critical Thinking
Decision Making
Teamwork

Languages

English
Hindi

Get a higher quality resume format

Our Resume Builder ensures best practices, logic, formatting standards and job matching opportunities from thousands of job boards and portals around the world.

Start Your Resume with free download

By clicking Start Your Resume, you are agree to our Terms of Use and Privacy Policy.