India's premier resume service

menu

Helpdesk/Support Engineer Resume Sample

Helpdesk/Support Engineer Resume Sample
  • download shri's resume word format Free Download
  • download shri's resume pdf format Free Download

Helpdesk/Support Engineer Resume Samples(Text format)

Lorem ipsum dolor sit amet consectetur adipisicing elit.

About Me

Helpdesk Support Engineer

  • Extensive experience of XX years inacknowledgingand resolve user service requests utilizing the service request management system; applyingstandard principles, concepts and techniques toward the identification and resolution of user problems
  • Skilled in providingresolution to an assortment of problems of moderately complex scope; contributing to the advancement of the organization’sadoption of the Windows operating system by adding to the standards for its configuration and management; developing effective methods for its deployment
  • Adept in accessingsoftware updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution; involved in troubleshootingWindows Desktop and Microsoft Office applications
  • Deft in performinghands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications; reacting to service outages promptly with adherence to standard operating procedures

EDUCATION

BBA, Bachelor of Business Administration, Completed, June 2003

ABC College

BBA

Delhi, Delhi

Work Experience

April 2004 - November 2011

Helpdesk/Support Engineer

XYZ Ltd

Delhi, Delhi

Key Result Areas:

  • Provide technical support; answering support queries either onsite or via phone or email
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues
  • Log all calls on the call logging system and maintain full documentation
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of Computer equipment by providing necessary training and advice
  • Allocate more complex service issues to the relevant IT Support member
  • Arrange for external technical support where problems cannot be resolved in house

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

January 2012 - October 2017

Helpdesk/Support Engineer

XYZ Ltd

Delhi, Delhi

Key Result Areas:

  • Interfaced with vendors to place orders for new equipment andsoftware
  • Created and maintained updated documentation
  • Provided hardware and software support for local users in person, and coordinating and providing support, via phone and email, for our users worldwide through our helpdesk system
  • Collaborate well in a small team environment
  • Maintained standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers
  • Provided support services to staff with technical problems and information technologyissues involving desktop, laptops, PDA or network services
  • Provided timely resolution of problems or escalation of issues to appropriate technical personnel
  • Participated in development of information technology and infrastructure projects

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

 

Skills

Computer Proficiency

  • MS Office – Word, Excel and PowerPoint star3
  • Internet Applications star3

Languages

  • English
  • Hindi
colorfull_image

Get a higher quality resume format

Our Resume Builder ensures best practices, logic, formatting standards and job matching opportunities from thousands of job boards and portals around the world.

By clicking Start Your Resume, you are agree to our Terms of Use and Privacy Policy.