Download Helpdesk/Support Engineer Resume Samples

Key Result Areas:

• Provide technical support; answering support queries either onsite or via phone or email
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Take ownership of user problems and be proactive when dealing with user issues
• Log all calls on the call logging system and maintain full documentation
• Respond to enquiries from clients and help them resolve any hardware or software problems
• Maintain a log of any software or hardware problems detected
• Support users in the use of Computer equipment by providing necessary training and advice
• Allocate more complex service issues to the relevant IT Support member
• Arrange for external technical support where problems cannot be resolved in house

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????

Key Result Areas:

• Interfaced with vendors to place orders for new equipment andsoftware
• Created and maintained updated documentation
• Provided hardware and software support for local users in person, and coordinating and providing support, via phone and email, for our users worldwide through our helpdesk system
• Collaborate well in a small team environment
• Maintained standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers
• Provided support services to staff with technical problems and information technologyissues involving desktop, laptops, PDA or network services
• Provided timely resolution of problems or escalation of issues to appropriate technical personnel
• Participated in development of information technology and infrastructure projects

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????