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Corporate

ARVIND RAWAT

C-21

Sector-21

Delhi - 212652

Delhi


About Me

Helpdesk Support Engineer
  • Extensive experience of XX years inacknowledgingand resolve user service requests utilizing the service request management system; applyingstandard principles, concepts and techniques toward the identification and resolution of user problems
  • Skilled in providingresolution to an assortment of problems of moderately complex scope; contributing to the advancement of the organization’sadoption of the Windows operating system by adding to the standards for its configuration and management; developing effective methods for its deployment
  • Adept in accessingsoftware updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution; involved in troubleshootingWindows Desktop and Microsoft Office applications
  • Deft in performinghands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications; reacting to service outages promptly with adherence to standard operating procedures

Education

Bachelor of Business Administration, BBA

ABC College

BBA

Delhi, Delhi

Completed, June 2003

Work Experience

April 2004 - November 2011
Helpdesk/Support Engineer

XYZ Ltd

Delhi, Delhi

Key Result Areas:

  • Provide technical support; answering support queries either onsite or via phone or email
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues
  • Log all calls on the call logging system and maintain full documentation
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of Computer equipment by providing necessary training and advice
  • Allocate more complex service issues to the relevant IT Support member
  • Arrange for external technical support where problems cannot be resolved in house

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

January 2012 - October 2017
Helpdesk/Support Engineer

XYZ Ltd

Delhi, Delhi

Key Result Areas:

  • Interfaced with vendors to place orders for new equipment andsoftware
  • Created and maintained updated documentation
  • Provided hardware and software support for local users in person, and coordinating and providing support, via phone and email, for our users worldwide through our helpdesk system
  • Collaborate well in a small team environment
  • Maintained standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers
  • Provided support services to staff with technical problems and information technologyissues involving desktop, laptops, PDA or network services
  • Provided timely resolution of problems or escalation of issues to appropriate technical personnel
  • Participated in development of information technology and infrastructure projects

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

 

Computer Proficiency

Operating Systems
  • MS Office – Word, Excel and PowerPoint star3
Software
  • Internet Applications star3

Languages

  • English star3
  • Hindi star3

Personal Details

  • Birthday:October 01, 1981

Address Details

C-21

Sector-21

Delhi - 212652

Delhi

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