Helpdesk Support Engineer
- Results-driven helpdesk support engineer with XX years of experience in contributing to the advancement of the organization’s adoption of the Windows operating system by adding to the standards for its configuration and management.Seeking a position at your company to leverage my skills and work for the company's development.
- Skilled in providing resolution to an assortment of problems of moderately complex scope; contributing to the advancement of the organization's adoption of the Windows operating system by adding to the standards for its configuration and management; developing effective methods for its deployment
- Adept in accessing software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution; involved in troubleshooting windows Desktop and Microsoft Office applications
- Deft in performing hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications; reacting to service outages promptly with adherence to standard operating procedures