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Helpdesk/Support Engineer Resume Samples and Templates for 2026

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Helpdesk Support Engineer Resume Examples and Templates: A Complete Guide

If you’re a technical support professional aiming to land your next role in India’s IT sector, crafting a strong support engineer resume is essential. Whether you’re an entry-level help desk support technician, a junior technical support engineer, or a senior support specialist with years of experience, your resume should clearly demonstrate your ability to diagnose and resolve technical problems while providing excellent customer support.

This comprehensive guide includes high-impact resume examples tailored for India’s IT industry, tips for structuring your support engineer resume, and recommendations for templates that help your application stand out.

Understanding the Support Engineer Role in India

Support engineers in India work across IT services companies, product companies, captive centres, and enterprises. From handling escalated tickets at TCS and Infosys to providing product support at Freshworks and Zoho, support engineers are the backbone of IT service delivery.

Key responsibilities include:

Diagnosing and resolving complex technical issues
Managing support tickets and meeting SLA targets
Providing remote and on-site technical assistance
Escalating and collaborating with L3/development teams
Creating technical documentation and knowledge base articles
Training junior support staff and end-users
Participating in root cause analysis and problem management
Supporting system upgrades and maintenance activities

India’s IT services sector continues to grow, with strong demand for skilled support engineers who can handle enterprise-level technical challenges.

Preparing to Write Your Support Engineer Resume

Before drafting your resume, gather all relevant information:

Professional details to compile:

Complete employment history at IT companies
Technical domains and products supported
Ticket volumes, resolution rates, and SLA metrics
Technologies and platforms expertise
Certifications and training completed
Team leadership or mentoring experience
Cross-functional project participation

Research target employers:

Review requirements from TCS, Wipro, HCL, Cognizant
Understand expectations at product companies like Freshworks, Zoho
Note specific technologies and certifications required

Choosing the Best Resume Format

Select a format that best presents your support engineering experience:

Chronological Format

Best for support engineers with steady career progression at IT companies. Highlights your work at organisations like Infosys, Tech Mahindra, or product companies in reverse chronological order.

Functional Format

Suitable for career changers or those transitioning from development or system administration into support engineering roles.

Combination Format

Ideal for mid-career professionals balancing diverse experience across L2/L3 support, application support, and infrastructure support.

Format recommendations by experience: | Experience Level | Recommended Format | Resume Length | |-----------------|-------------------|---------------| | Entry-level (0-2 years) | Chronological | 1 page | | Mid-level (3-7 years) | Combination | 1-2 pages | | Senior (8+ years) | Chronological | 2 pages |

Professional Summary Examples

Your professional summary should immediately communicate your support engineering expertise:

Entry-Level Support Engineer

B.Tech graduate from Anna University with CompTIA A+ certification seeking entry-level support engineer position. Completed 6-month internship at Cognizant handling application support for banking client. Trained in Windows Server, SQL basics, and ServiceNow ticketing. Strong analytical skills with passion for troubleshooting complex issues. Eager to grow as a technical support professional.

Experienced Technical Support Engineer

Results-driven support engineer with 5+ years of experience providing L2/L3 technical support for enterprise applications. Currently at Wipro supporting SAP-based ERP system for manufacturing client. Expertise in SQL, Windows Server, and application troubleshooting with 95% resolution rate. Handle complex escalations and perform root cause analysis. ITIL certified with strong client communication skills.

Senior Support Engineer

Strategic support professional with 10+ years of experience leading technical support teams and managing enterprise support operations. Currently Senior Support Engineer at HCL Technologies managing application support for Fortune 500 retail client. Expertise in Oracle, SQL Server, and middleware troubleshooting. Led automation initiatives reducing manual effort by 40%. ITIL Expert with proven leadership capabilities.

Application Support Engineer

Application support specialist with 6 years of experience supporting business-critical applications in BFSI domain. Currently at TCS supporting core banking application with 99.9% uptime requirement. Expertise in Oracle PL/SQL, Unix scripting, and application monitoring. Handle P1 incidents with 30-minute SLA and perform after-hours support during critical periods. Strong database and application debugging skills.

Showcasing Your Work Experience

Present your support engineering experience with specific achievements and metrics:

Senior Technical Support Engineer

Wipro | Hyderabad (Supporting US Healthcare Client) April 2019 – Present

Provide L3 support for healthcare claims processing application serving 10,000+ users
Handle 20+ complex escalations weekly with 94% resolution rate
Perform SQL-based data fixes and application configuration changes
Conduct root cause analysis for recurring issues reducing repeat incidents by 30%
Lead P1 incident bridge calls coordinating with development and infrastructure teams
Create technical runbooks and knowledge base documentation
Train L2 analysts on application architecture and troubleshooting procedures
Received “Excellence in Support” recognition for 2022 and 2023

Technical Support Engineer

Infosys | Bangalore June 2016 – March 2019

Provided L2 support for banking client’s loan management system
Resolved 35+ tickets weekly across application, database, and integration issues
Wrote SQL queries for data analysis and issue investigation
Monitored batch jobs and addressed failures within SLA
Participated in weekend production deployments and change implementation
Achieved 96% customer satisfaction score consistently
Worked with onshore team during US business hours

Junior Support Engineer

Tech Mahindra | Pune July 2014 – May 2016

Handled L1 application support for telecom client’s billing system
Resolved 40+ tickets daily including user access and application errors
Learned Unix basics, SQL fundamentals, and application monitoring tools
Escalated complex issues with detailed analysis to L2 team
Participated in knowledge transfer sessions from offshore team
Progressed from junior to independent engineer within 18 months

Essential Skills for Support Engineers

Technical Skills

Operating systems (Windows Server, Linux/Unix)
Databases (SQL Server, Oracle, MySQL)
Scripting (PowerShell, Bash, Python basics)
Application servers (WebLogic, Tomcat, IIS)
Middleware and integration platforms
Monitoring tools (Splunk, Dynatrace, AppDynamics)
Cloud platforms (AWS, Azure basics)
Networking fundamentals (TCP/IP, DNS, firewalls)
Active Directory and LDAP
Virtualisation (VMware, Hyper-V basics)

Support Skills

Incident management and escalation
Problem management and RCA
Change management participation
Knowledge base documentation
SLA and KPI monitoring
On-call and after-hours support
Ticket queue management
Client communication
Cross-team collaboration
Technical writing

Soft Skills

Analytical thinking
Problem-solving mindset
Clear technical communication
Customer service orientation
Stress management
Time management
Team collaboration
Mentoring and training
Adaptability
Attention to detail

Certifications for Support Engineers

Professional Certifications

Certification	Issuing Body	Relevance
ITIL Foundation/Practitioner	Axelos	ITSM best practices
CompTIA A+/Network+/Server+	CompTIA	Technical fundamentals
Microsoft Certified: Azure Admin	Microsoft	Cloud support
AWS Solutions Architect Associate	AWS	Cloud infrastructure
Red Hat Certified System Admin	Red Hat	Linux administration
Oracle Database Certified	Oracle	Database support

Application-Specific Certifications

SAP Certified Technology Associate
ServiceNow Certified System Administrator
Salesforce Administrator Certification
Splunk Core Certified User
JIRA Administrator Certification

Indian Certifications and Training

NASSCOM certification programmes
Company-specific training (TCS, Infosys, Wipro certifications)
NSDC IT-ITES skill certificates
NIIT advanced IT courses

Tips by Experience Level

Entry-Level Support Engineers (0-2 years)

Highlight B.Tech/MCA/BCA in computer science or IT
Include internship experience at IT companies
Emphasise technical fundamentals (OS, databases, networking)
Mention certifications like CompTIA A+ or ITIL Foundation
Include academic projects involving troubleshooting

Target employers: TCS, Infosys, Wipro, HCL entry-level support roles

Mid-Level Support Engineers (3-7 years)

Quantify resolution rates and SLA compliance
Highlight domain expertise (BFSI, healthcare, retail)
Showcase progression from L1 to L2/L3 support
Demonstrate technical depth in databases or applications
Include training or mentoring responsibilities

Target positions: Senior Support Engineer, L3 Analyst, Application Support Lead

Senior Support Engineers (8+ years)

Emphasise team leadership and process improvements
Highlight automation initiatives and efficiency gains
Showcase client relationship management
Demonstrate strategic contributions beyond daily support
Include cross-functional project leadership

Target positions: Support Team Lead, Support Manager, Service Delivery Manager

ATS Optimisation for Support Engineer Resumes

Ensure your resume passes Applicant Tracking Systems used by IT companies:

Essential keywords to include:

Support engineer, technical support, IT support
L2 support, L3 support, application support
Troubleshooting, incident management, escalation
SQL, Oracle, Windows Server, Linux
ServiceNow, JIRA, ticketing system
SLA compliance, resolution rate, KPI
ITIL, root cause analysis, problem management
Database, application debugging
Production support, on-call
Client support, customer service

ATS-friendly formatting:

Use standard section headings (Summary, Experience, Skills, Education)
List certifications with issuing body names
Include metrics as numbers (tickets/week, SLA %)
Avoid tables, graphics, and complex formatting
Use standard fonts (Arial, Calibri, Times New Roman)

Conclusion

A compelling support engineer resume is essential for success in India’s IT services industry. Whether you’re targeting positions at major IT companies like TCS, Wipro, and Infosys, or exploring opportunities at product companies and captive centres, your resume must demonstrate your technical troubleshooting abilities, domain expertise, and performance metrics.

Focus on quantifying your achievements—resolution rates, escalation handling, and process improvements. Highlight your certifications, technical skills, and domain experience. With continued growth in IT support roles across India, a strong resume opens doors to rewarding career opportunities in technical support.

Use our resume builder to create an ATS-optimised support engineer resume, or explore our professional templates designed specifically for IT professionals in India.

Frequently Asked Questions

What sections should a strong helpdesk support engineer resume include?

At minimum, include contact information, a professional summary, work experience, key skills, and education. Depending on your experience level, you may also add certifications, achievements, projects, or industry-specific sections that highlight your expertise.

How do I write a professional summary for a helpdesk support engineer role?

Keep it concise — two to three sentences highlighting your experience level, core competencies, and a key achievement or strength that shows why you're right for the job. Tailor it to match the specific role you're applying for.

What skills are most important to list on a helpdesk support engineer resume?

Include a mix of technical skills specific to helpdesk support engineer roles and soft skills like communication, problem-solving, and teamwork. Research job postings in your target companies to identify the most commonly requested skills.

How detailed should my work experience be?

Use bullet points to describe your roles, focusing on specific results, tools used, and the impact you made. Quantify achievements where possible — numbers and percentages help recruiters quickly understand your contributions.

Do I need certifications on my helpdesk support engineer resume?

Certifications aren't always required, but they can strengthen your application — especially if they demonstrate advanced training or specialised expertise. List the certification name, issuing organisation, and year obtained.

What's the best resume format for a helpdesk support engineer?

Most helpdesk support engineer professionals benefit from a reverse-chronological format that lists your most recent experience first. If you're changing careers or have gaps, a functional or combination format might work better.

How long should my helpdesk support engineer resume be?

Aim for one page if you're early in your career. Experienced professionals with extensive achievements can use two pages — just ensure every section adds value and remains relevant to the role.

Should I tailor my resume for each job application?

Yes. Customising your resume with keywords and responsibilities from the job posting improves your chances of passing Applicant Tracking Systems (ATS) and resonating with recruiters. Focus on relevant experience and skills for each role.

Helpdesk/Support Engineer Text-Only Resume Templates and Samples

ARVIND RAWAT

Phone: 0000000

Email: arvind@abc.com

Address: C-21, Sector-21, Delhi

About Me

Helpdesk Support Engineer

Results-driven helpdesk support engineer with XX years of experience in contributing to the advancement of the organization’s adoption of the Windows operating system by adding to the standards for its configuration and management.Seeking a position at your company to leverage my skills and work for the company's development.
Skilled in providing resolution to an assortment of problems of moderately complex scope; contributing to the advancement of the organization's adoption of the Windows operating system by adding to the standards for its configuration and management; developing effective methods for its deployment
Adept in accessing software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution; involved in troubleshooting windows Desktop and Microsoft Office applications
Deft in performing hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications; reacting to service outages promptly with adherence to standard operating procedures

Education

Computer Science, Bachelor of Education, Completed, June 2003

St Stephen's College

– Marks null

New delhi,

Certifications

CompTIA A+, Completed , January 2010
Google IT Support, Completed , January 2018

Work Experience

Period: April 2018 - Current

Helpdesk / Desktop Support Engineer

Three Ess Computer Services India Pvt Ltd

Mumbai, MH

Responded to calls and made work tickets for my fellow engineers with Connect wise ticketing system.
Helped colleagues install programs such as Adobe Reader DC, and other PDF programs.
Implemented standard principles, concepts, and techniques for the identification and resolution of user problems.
Performed hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications Reacting to service outages promptly with adherence to standard operating procedures.
Troubleshoot issues that the end users are facing.
Provided timely resolution of problems or escalation of issues to appropriate technical personnel.
Participated in the development of information technology and infrastructure projects.

Period: January 2012 - October 2017

Helpdesk/Support Engineer

Inspirisys Solutions

Navi Mumbai, MH

Installed printers and troubleshot issues with printers.
Secured the computers by running computer safeguards, Malwarebytes, Disk defrag, and disk clean-up.
Troubleshoot Issues with Outlook 2007, 2010, and 365
Identified and resolved user service requests utilizing the service request management system.
Effectively troubleshoot windows Desktop and Microsoft Office applications
Maintained standard software configurations, including troubleshooting, loading, and configuring software images, supported applications, and drivers.
Provided support services to staff with technical problems and information technology issues involving desktops, laptops, PDAs, or network services.