India's premier resume service

menu

Download Helpdesk/Support Engineer Resume Samples

Creative Dancedown arrow icon
  • +
  • -
  • +
  • -

computer_profiency_iconCOMPUTER PROFICENCY

  • MS Office – Word, Excel and PowerPoint star3
  • Internet Applications star3
  • +
  • -

language_iconLANGUAGES

  • English star1
  • Hindi star1

personal_info_iconPERSONAL INFORMATION

  • Birthday01/10/1981
ARVIND
RAWAT

Helpdesk Support Engineer

  • +
  • -

profile iconPROFILE • ABOUT ME

  • Extensive experience of XX years inacknowledgingand resolve user service requests utilizing the service request management system; applyingstandard principles, concepts and techniques toward the identification and resolution of user problems
  • Skilled in providingresolution to an assortment of problems of moderately complex scope; contributing to the advancement of the organization’sadoption of the Windows operating system by adding to the standards for its configuration and management; developing effective methods for its deployment
  • Adept in accessingsoftware updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution; involved in troubleshootingWindows Desktop and Microsoft Office applications
  • Deft in performinghands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications; reacting to service outages promptly with adherence to standard operating procedures

  • +
  • -

education_iconEDUCATION

BBA, Bachelor of Business Administration, Completed
June 2003

ABC College

BBA

Delhi, Delhi

  • +
  • -

work_experience_iconWORK EXPERIENCE

XYZ Ltd

Helpdesk/Support Engineer

Delhi, Delhi

April 2004
- November 2011

Key Result Areas:

  • Provide technical support; answering support queries either onsite or via phone or email
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues
  • Log all calls on the call logging system and maintain full documentation
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of Computer equipment by providing necessary training and advice
  • Allocate more complex service issues to the relevant IT Support member
  • Arrange for external technical support where problems cannot be resolved in house

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

XYZ Ltd

Helpdesk/Support Engineer

Delhi, Delhi

January 2012
- October 2017

Key Result Areas:

  • Interfaced with vendors to place orders for new equipment andsoftware
  • Created and maintained updated documentation
  • Provided hardware and software support for local users in person, and coordinating and providing support, via phone and email, for our users worldwide through our helpdesk system
  • Collaborate well in a small team environment
  • Maintained standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers
  • Provided support services to staff with technical problems and information technologyissues involving desktop, laptops, PDA or network services
  • Provided timely resolution of problems or escalation of issues to appropriate technical personnel
  • Participated in development of information technology and infrastructure projects

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

 

U72627 U72627

Related Resume Samples

free

By clicking Start Your Resume, you are agree to our Terms of Use and Privacy Statement