Key Result Areas:

• Propose appropriate solutions and documents all processes for underwriting transactions and prepare appropriate updates to all credit history
• Manage network for all real estate professionals and personal contacts and participate in all business development activities
• Maintain and update knowledge on all products and programs and provide efficient advocacy for all customer; administer all mortgage loans and various specialized loan products
• Conduct interviews for all applications and recommend modification to paperwork as per requirement
• Assist to answer all loan services and customer phone calls
• Resolve all issues and maintain knowledge on all loan servicing procedures
• Manage all loan payment methods and prepare all loan submission documents
• Manage all communication with internal departments to facilitate all loan processes
• Collaborate with funding center and prepare all closing processes and maintain records of all department personnel; monitor all loan applications and documents all underwriting processes
• Evaluate all credit reports and enter all information for loan approval and manage resolution of all issues
• Keep proper records and look into customer complaints
• Arrange for the customers to repay outstanding loans to the bank
• Increase the loan revenue of the bank and in return increase their own commissions

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????