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Help Desk - Technical Support Resume Samples (Text format)

About Me

Help Desk - Technical Support Professional

  • Enthusiastic Help Desk professional with XX years of experience in ensuring maintenance and monitoring of computer networks and systems. Seeking an opportunity at GD IT Solutions to benefit an IT Department with complex technical knowledge and strong time management skills.Adept in ensuring maintenance and monitoring of computer networks and systems; logging the queries of customers and employees; analyzing call logs in order to discover any underlying issues or trends; diagnosing and solving hardware or software faults
  • Skilled in testing and evaluating new technology; performing electrical safety checks on the company’s computer equipment; responding to call-outs in a timely fashion; following instructions, either written or in diagram form, in order to set up a system or fix a fault
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment; knowledge of relevant call tracking applications; experience of customer service practices; related experience and training in troubleshooting and providing help desk support

EDUCATION

, Bachelor of Computer Applications, Completed, 2000-03-01

Dave Govt College

Karnataka UniversityMarks 70,

Bengaluru, KA

Work Experience

2015-05-01 - Current

Service Desk Associate / Helpdesk Associate

NTT DATA Services

Noida, UP
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Responded to email messages to those customers who were seeking help.
  • Responded to queries either in person or over the phone; wrote training manuals.
  • Trained computer users; maintained the daily performance of the computer system.
  • Asked questions to determine the nature of the problem; helped customers by solving their issues.
  • Installed, modified, and repaired computer hardware and software.
  • Cleaned up computers; run diagnostic programs to resolve problems.
  • Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Installed computer peripherals for users; follow-up with customers to ensure the issue has been resolved.

1995-08-01 - 2014-02-01

IT Support Technician / Help Desk Associate / IT Support

GR Corp Pvt Ltd

Noida, UP
  • Served as the first point of contact for customers seeking technical assistance over the phone or email.
  • Performed remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determined the best solution based on the issue and details provided by customers.
  • Directed unresolved issues to the next level of support personnel.
  • Provided accurate information on IT products or services.
  • Recorded events and problems and their resolution in logs.
  • Walked the customer through the problem-solving process; followed up and update customer status and information.
  • Passed on any feedback or suggestions by customers to the appropriate internal team.
  • Identified and suggested possible improvements on procedures.

Skills

  • Customer Service Skills
  • Leadership Skills
  • Teamwork Skills
  • Critical Thinking Skills
  • Problem-Solving Skills
  • Listening and Responding Skills

Languages

  • English
  • Hindi
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Help Desk - Technical Support Resume Sample

Help Desk - Technical Support Resume Sample
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