About Me
- Extensive experience of XX years in installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; troubleshooting system and network problems, diagnosing and solving hardware or software faults
- Adept in ensuring maintenance and monitoring of computer networks and systems; logging the queries of customers and employees; analyzing call logs in order to discover any underlying issues or trends; diagnosing and solving hardware or software faults
- Skilled in testing and evaluating new technology; performing electrical safety checks on the company’s computer equipment; responding to call-outs in a timely fashion; following instructions, either written or in diagram form, in order to set up a system or fix a fault
- Working knowledge of fundamental operations of relevant software, hardware and other equipment; knowledge of relevant call tracking applications; experience of customer service practices; related experience and training in troubleshooting and providing help desk support
Education
ABC School
CBSE
noida, Uttar Pradesh
Completed, March 2000
Marks 70 %
Work Experience
abc pvt ltd
noida, Uttar Pradesh
Key Result Areas:
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; respond to email messages for customers seeking help
• Respond to queries either in person or over the phone; write training manuals
• Train computer users; maintain daily performance of computer systems
• Ask questions to determine nature of problem; walk customer through problem-solving process
• Install, modify, and repair computer hardware and software
• Clean up computers; run diagnostic programs to resolve problems
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users; follow-up with customers to ensure issue has been resolved
• Gain feedback from customers about computer usage
• Run reports to determine malfunctions that continue to occur
Key Highlights:
• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????
ABCD Pvt Ltd
Noida, Uttar Pradesh
Key Result Areas:
• Served as the first point of contact for customers seeking technical assistance over the phone or email
• Performed remote troubleshooting through diagnostic techniques and pertinent questions
• Determined the best solution based on the issue and details provided by customers
• Directed unresolved issues to the next level of support personnel
• Provided accurate information on IT products or service; recorded events and problems and their resolution in logs
• Walked the customer through the problem-solving process; followed-up and update customer status and information; passed on any feedback or suggestions by customers to the appropriate internal team
• Identified and suggested possible improvements on procedures
Key Highlights:
• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????
Training and Certifications
- Arvind Yadav, abc institute, 2008
Computer Proficiency
- MS Office – Word, Excel and PowerPoint
- Internet Applications
Languages
- Hindi
- English
Personal Interests
Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.
Personal Details
- Father’s Name:Mr. Arvind Yadav
- Birthday:October 01, 1981
- Gender:Male
- Marital Status:Single
- Nationality:India
