Help Desk - Technical Support Professional
- Extensive experience of XX years in installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; troubleshooting system and network problems, diagnosing and solving hardware or software faults
- Adept in ensuring maintenance and monitoring of computer networks and systems; logging the queries of customers and employees; analyzing call logs in order to discover any underlying issues or trends; diagnosing and solving hardware or software faults
- Skilled in testing and evaluating new technology; performing electrical safety checks on the company’s computer equipment; responding to call-outs in a timely fashion; following instructions, either written or in diagram form, in order to set up a system or fix a fault
- Working knowledge of fundamental operations of relevant software, hardware and other equipment; knowledge of relevant call tracking applications; experience of customer service practices; related experience and training in troubleshooting and providing help desk support