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Profile


  • Extensive experience of XX years in developing and implementing customer service policies and procedures; defining and communicate customer service standards; reviewing and assessing customer service contracts; overseeing the achievement and maintenance of agreed customer service levels and standards
  • Gained significant experience in providing customer service support; working knowledge of customer service software, databases and tools; excellent knowledge of management methods and techniques; awareness of industry’s latest technology trends and applications
  • Adept in overseeing all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality; implementing effective processes for customer service representatives to interact with customers via telephone, email, live chat or instant message
  • Skilled in overseeing the customer service department and ensuring the company or corporation delivers the highest level of customer service possible; monitoring and measuring service metrics and utilize to develop standards, improvements, or changes to process

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Education


  • Master of Business Administration, management

ABC School

CBSE

noida, Uttar Pradesh

Completed, April 2001

Marks 70 %

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Work Experience


March 2002 - April 2004

Customer Service

abc pvt ltd

noida, Uttar Pradesh

Key Result Areas:

  • Supervise day-to-day operations in the customer service department
  • Respond to customer service issues in a timely manner
  • Create effective customer service procedures, policies, and standards
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
  • Implement an effective customer loyalty program
  • Maintain accurate records and document all customer service activities and discussions
  • Assess service statistics and prepare detailed reports on your findings
  • Hire and train new customer service agents
  • Manage the approved budget of the customer service department
  • Stay informed on the latest industry techniques and methods

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

January 1971 - April 1976

Customer Service

abc pvt ltd

utri, Andhra Pradesh

Key Result Areas:

  • Improved customer service experience, create engaged customers and facilitate organic growth
  • Took ownership of customers issues and follow problems through to resolution
  • Established a clear mission and deploy strategies focused towards that mission
  • Developed service procedures, policies and standards
  • Kept accurate records and document customer service actions and discussions
  • Analyzed statistics and compile accurate reports
  • Recruited, mentored and developed customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Kept ahead of industry’s developments and apply best practices to areas of improvement
  • Controlled resources and utilize assets to achieve qualitative and quantitative targets
  • Adhered to and manage the approved budget
  • Maintained an orderly workflow according to priorities

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
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Training and Certifications


  • Arvind Yadav, abc institute, 2010
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Computer Proficiency


Operating Systems

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Software

  • Todo.vu
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Languages


  • Hindi
  • English
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Interests


Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.

Personal


  • Father’s Name:Mr. Arvind Yadav
  • Birthday:05/03/1994
  • Gender:Male
  • Marital Status:Single
  • Nationality:Indian

Address:

sec-44
Noida
noida - 201301
Uttar Pradesh
India

Declaration


Arvind Yadav

noida , Uttar Pradesh

23/05/2019

U72627 U72627

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