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Forward and Sensible

Arvind Yadav

Customer Service Manager

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email icon [email protected]

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Noida

noida - 201301

Uttar Pradesh

PROFILE • ABOUT ME

Extensive experience of XX years in developing and implementing customer service policies and procedures; defining and communicate customer service standards; reviewing and assessing customer service contracts; overseeing the achievement and maintenance of agreed customer service levels and standards
Gained significant experience in providing customer service support; working knowledge of customer service software, databases and tools; excellent knowledge of management methods and techniques; awareness of industry’s latest technology trends and applications
Adept in overseeing all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality; implementing effective processes for customer service representatives to interact with customers via telephone, email, live chat or instant message
Skilled in overseeing the customer service department and ensuring the company or corporation delivers the highest level of customer service possible; monitoring and measuring service metrics and utilize to develop standards, improvements, or changes to process

EDUCATION

management, Master of Business Administration ,Completed
April 2001

ABC School

CBSE – Marks 70%

noida, Uttar Pradesh

WORK EXPERIENCE

Customer Service

abc pvt ltd

March 2002 - April 2004

noida, Uttar Pradesh

Key Result Areas:

Supervise day-to-day operations in the customer service department
Respond to customer service issues in a timely manner
Create effective customer service procedures, policies, and standards
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
Implement an effective customer loyalty program
Maintain accurate records and document all customer service activities and discussions
Assess service statistics and prepare detailed reports on your findings
Hire and train new customer service agents
Manage the approved budget of the customer service department
Stay informed on the latest industry techniques and methods

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????

Customer Service

abc pvt ltd

January 1971 - April 1976

utri, Andhra Pradesh

Key Result Areas:

Improved customer service experience, create engaged customers and facilitate organic growth
Took ownership of customers issues and follow problems through to resolution
Established a clear mission and deploy strategies focused towards that mission
Developed service procedures, policies and standards
Kept accurate records and document customer service actions and discussions
Analyzed statistics and compile accurate reports
Recruited, mentored and developed customer service agents and nurture an environment where they can excel through encouragement and empowerment
Kept ahead of industry’s developments and apply best practices to areas of improvement
Controlled resources and utilize assets to achieve qualitative and quantitative targets
Adhered to and manage the approved budget
Maintained an orderly workflow according to priorities

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????

DECLARATION

Arvind Yadav

noida, Uttar Pradesh

23/05/2019

TRAINING & CERTIFICATONS

Arvind Yadav
abc institute, 2010

COMPUTER PROFICENCY

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Todo.vu

LANGUAGES

Hindi
English

PERSONAL INTERESTS

Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.