Key Result Areas:

• Improved customer service experience, create engaged customers and facilitate organic growth
• Took ownership of customers issues and follow problems through to resolution
• Established a clear mission and deploy strategies focused towards that mission
• Developed service procedures, policies and standards
• Kept accurate records and document customer service actions and discussions
• Analyzed statistics and compile accurate reports
• Recruited, mentored and developed customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Kept ahead of industry’s developments and apply best practices to areas of improvement
• Controlled resources and utilize assets to achieve qualitative and quantitative targets
• Adhered to and manage the approved budget
• Maintained an orderly workflow according to priorities

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????
• Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????