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Customer Service Manager Resume Sample

Customer Service Manager Resume Sample
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Customer Service Manager Resume Samples(Text format)

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About Me

Customer Service Manager

  • Extensive experience of XX years in developing and implementing customer service policies and procedures; defining and communicate customer service standards; reviewing and assessing customer service contracts; overseeing the achievement and maintenance of agreed customer service levels and standards
  • Gained significant experience in providing customer service support; working knowledge of customer service software, databases and tools; excellent knowledge of management methods and techniques; awareness of industry’s latest technology trends and applications
  • Adept in overseeing all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality; implementing effective processes for customer service representatives to interact with customers via telephone, email, live chat or instant message
  • Skilled in overseeing the customer service department and ensuring the company or corporation delivers the highest level of customer service possible; monitoring and measuring service metrics and utilize to develop standards, improvements, or changes to process

EDUCATION

management, Master of Business Administration, Completed, April 2001

ABC School

CBSEMarks 70%

noida, Uttar Pradesh

Work Experience

March 2002 - April 2004

Customer Service

abc pvt ltd

noida, Uttar Pradesh

Key Result Areas:

  • Supervise day-to-day operations in the customer service department
  • Respond to customer service issues in a timely manner
  • Create effective customer service procedures, policies, and standards
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
  • Implement an effective customer loyalty program
  • Maintain accurate records and document all customer service activities and discussions
  • Assess service statistics and prepare detailed reports on your findings
  • Hire and train new customer service agents
  • Manage the approved budget of the customer service department
  • Stay informed on the latest industry techniques and methods

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

January 1971 - April 1976

Customer Service

abc pvt ltd

utri, Andhra Pradesh

Key Result Areas:

  • Improved customer service experience, create engaged customers and facilitate organic growth
  • Took ownership of customers issues and follow problems through to resolution
  • Established a clear mission and deploy strategies focused towards that mission
  • Developed service procedures, policies and standards
  • Kept accurate records and document customer service actions and discussions
  • Analyzed statistics and compile accurate reports
  • Recruited, mentored and developed customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Kept ahead of industry’s developments and apply best practices to areas of improvement
  • Controlled resources and utilize assets to achieve qualitative and quantitative targets
  • Adhered to and manage the approved budget
  • Maintained an orderly workflow according to priorities

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

Training Certifications

  • Arvind Yadav abc institute, 2010

Skills

Computer Proficiency

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Languages

  • Hindi
  • English

Personal Interest

Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.

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