Customer Service Manager
- Detail-oriented and results-driven customer service manager with XX years of experience in providing customer service support. Adept in overseeing all aspects of the customer service experience to troubleshoot processes and procedures and make improvements in customer service quality. Skilled in monitoring and measuring service metrics and utilize to develop standards, improvements, or changes to processes. Gained significant experience in providing customer service support; working knowledge of customer service software, databases, and tools; excellent knowledge of management methods and techniques; awareness of the industry’s latest technology trends and applications
- Adept in overseeing all aspects of the customer service experience to troubleshoot processes and procedures and make improvements in customer service quality; implementing effective processes for customer service representatives to interact with customers via telephone, email, live chat, or instant message
- Skilled in overseeing the customer service department and ensuring the company or corporation delivers the highest level of customer service possible; monitoring and measuring service metrics and utilize to develop standards, improvements, or changes to process
