Extensive experience of XX years in managing interactions with a wide array of personality types with complete professionalism and courtesy; able to function well as an independent worker or in coordination with hotel staff and management
PROFILE SUMMARY
Exercising time management skills by organizing tasks in a manner to work efficiently and effectively to complete all daily functions prior to the end of the shift; a clear thinker, remaining calm and resolving problems using good judgment; pro-actively anticipate and fulfill Owner needs in a timely manner
Extensive front desk and guest management experience; instrumental in maintaining a positive attitude and work cohesively with co-workers as part of a team; displaying integrity and maintain an industrious work ethic to perform shift with minimal supervision
Excellent ability to anticipate and respond to individual guest needs and preferences; superior skills in upholding security practices and preventing unauthorized entries; exceptional skills in handling diverse types of guests with courtesy and professionalism; strong ability to respond effectively to unusual and emergency situations
Excellent personal presentation and communication skills; calm, efficient, and organized with great attention to detail; a passion for delivering exceptional levels of Guest service; ability to multi-task while maintaining a positive attitude when working with a guest
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Personal Concierge
Key Result Areas:
Welcoming and fulfilling the check-in process for Guests and group arrivals
Completing the check-out process for departing guests using the hotel systems
Managing, effectively and efficiently, Guest requests, inquiries, and complaints
Maintaining current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Maximizing sales revenues through up-selling and marketing programs
Performing general incoming communication duties, including taking reservations via telephone and electronic registration systems
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Concierge
Key Result Areas:
Made dining and other reservations for patrons, and obtained tickets for events
Provided information about local features such as shopping, dining, nightlife, and recreational destinations
Made travel arrangements for sightseeing and other tours
Received, stored, and delivered luggage and mail
Picked up and deliver items, or run errands for guests
Carried out unusual requests such as searching for hard-to-find items and arranged for exotic services such as hot-air balloon rides; arrange for the replacement of items lost by travelers
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
BBA from ABC College, Delhi
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
