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ARVIND RAWAT

Contact: 999999999 | E-Mail: [email protected]


Extensive experience of XX years in managing interactions with a wide array of personality types with complete professionalism and courtesy; able to function well as an independent worker or in coordination with hotel staff and management


PROFILE SUMMARY

  • Exercising time management skills by organizing tasks in a manner to work efficiently and effectively to complete all daily functions prior to the end of the shift; a clear thinker, remaining calm and resolving problems using good judgment; pro-actively anticipate and fulfill Owner needs in a timely manner
  • Extensive front desk and guest management experience; instrumental in maintaining a positive attitude and work cohesively with co-workers as part of a team; displaying integrity and maintain an industrious work ethic to perform shift with minimal supervision
  • Excellent ability to anticipate and respond to individual guest needs and preferences; superior skills in upholding security practices and preventing unauthorized entries; exceptional skills in handling diverse types of guests with courtesy and professionalism; strong ability to respond effectively to unusual and emergency situations
  • Excellent personal presentation and communication skills; calm, efficient, and organized with great attention to detail; a passion for delivering exceptional levels of Guest service; ability to multi-task while maintaining a positive attitude when working with a guest

ORGANIZATIONAL EXPERIENCE

Since MM YY | XYZ Ltd, Delhi | Personal Concierge
Key Result Areas:
  • Welcoming and fulfilling the check-in process for Guests and group arrivals
  • Completing the check-out process for departing guests using the hotel systems
  • Managing, effectively and efficiently, Guest requests, inquiries, and complaints
  • Maintaining current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Maximizing sales revenues through up-selling and marketing programs
  • Performing general incoming communication duties, including taking reservations via telephone and electronic registration systems
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Concierge
Key Result Areas:
  • Made dining and other reservations for patrons, and obtained tickets for events
  • Provided information about local features such as shopping, dining, nightlife, and recreational destinations
  • Made travel arrangements for sightseeing and other tours
  • Received, stored, and delivered luggage and mail
  • Picked up and deliver items, or run errands for guests
  • Carried out unusual requests such as searching for hard-to-find items and arranged for exotic services such as hot-air balloon rides; arrange for the replacement of items lost by travelers
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

EDUCATION

YYYY BBA from ABC College, Delhi

TECHNICAL PURVIEW

  • MS Office – Word, Excel & PowerPoint
  • Internet Applications

PERSONAL DETAILS

Date of Birth: 01st October 1981 | Languages Known: English & Hindi

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