About Me
Personal Concierge
- Exercising time management skills by organizing tasks in a manner to work efficiently and effectively to complete all daily functions prior to the end of the shift; a clear thinker, remaining calm and resolving problems using good judgment; pro-actively anticipate and fulfill Owner needs in a timely manner
- Extensive front desk and guest management experience; instrumental in maintaining a positive attitude and work cohesively with co-workers as part of a team; displaying integrity and maintain an industrious work ethic to perform shift with minimal supervision
- Excellent ability to anticipate and respond to individual guest needs and preferences; superior skills in upholding security practices and preventing unauthorized entries; exceptional skills in handling diverse types of guests with courtesy and professionalism; strong ability to respond effectively to unusual and emergency situations
- Excellent personal presentation and communication skills; calm, efficient, and organized with great attention to detail; a passion for delivering exceptional levels of Guest service; ability to multi-task while maintaining a positive attitude when working with a guest
Education
Master of Business Administration, management
ABC School
CBSE
noida, Uttar Pradesh
Completed, May 2003
Marks 70 %
Work Experience
April 2007 - May 2010
Customer Service
abc pvt ltd
noida, Uttar Pradesh
Key Result Areas:
- Welcoming and fulfilling the check-in process for Guests and group arrivals
- Completing the check-out process for departing guests using the hotel systems
- Managing, effectively and efficiently, Guest requests, inquiries, and complaints
- Maintaining current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Maximizing sales revenues through up-selling and marketing programs
- Performing general incoming communication duties, including taking reservations via telephone and electronic registration systems
Key Highlights:
- Any existing systems/ processes streamlined???? Results obtained????
- Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
January 1975 - July 1977
Customer Service
abc pvt ltd
NEWOU, Arunachal Pradesh
Key Result Areas:
- Made dining and other reservations for patrons, and obtained tickets for events
- Provided information about local features such as shopping, dining, nightlife, and recreational destinations
- Made travel arrangements for sightseeing and other tours
- Received, stored, and delivered luggage and mail
- Picked up and deliver items, or run errands for guests
- Carried out unusual requests such as searching for hard-to-find items and arranged for exotic services such as hot-air balloon rides; arrange for the replacement of items lost by travelers
Key Highlights:
- Any existing systems/ processes streamlined???? Results obtained????
- Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
Training and Certifications
- Arvind Yadav, abc institute, 2005
Computer Proficiency
Operating Systems
- window
Software
- Todo.vu
Languages
- Hindi
- English
Personal Interests
Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.
Personal Details
- Father’s Name:Mr. Arvind Yadav
- Birthday:March 08, 2002
- Gender:Male
- Marital Status:Single
- Nationality:India
