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Profile


  • Exercising time management skills by organizing tasks in a manner to work efficiently and effectively to complete all daily functions prior to the end of the shift; a clear thinker, remaining calm and resolving problems using good judgment; pro-actively anticipate and fulfill Owner needs in a timely manner
  • Extensive front desk and guest management experience; instrumental in maintaining a positive attitude and work cohesively with co-workers as part of a team; displaying integrity and maintain an industrious work ethic to perform shift with minimal supervision
  • Excellent ability to anticipate and respond to individual guest needs and preferences; superior skills in upholding security practices and preventing unauthorized entries; exceptional skills in handling diverse types of guests with courtesy and professionalism; strong ability to respond effectively to unusual and emergency situations
  • Excellent personal presentation and communication skills; calm, efficient, and organized with great attention to detail; a passion for delivering exceptional levels of Guest service; ability to multi-task while maintaining a positive attitude when working with a guest

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Education


  • Master of Business Administration, management

ABC School

CBSE

noida, Uttar Pradesh

Completed, May 2003

Marks 70 %

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Work Experience


April 2007 - May 2010

Customer Service

abc pvt ltd

noida, Uttar Pradesh

Key Result Areas:

  • Welcoming and fulfilling the check-in process for Guests and group arrivals
  • Completing the check-out process for departing guests using the hotel systems
  • Managing, effectively and efficiently, Guest requests, inquiries, and complaints
  • Maintaining current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Maximizing sales revenues through up-selling and marketing programs
  • Performing general incoming communication duties, including taking reservations via telephone and electronic registration systems

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

January 1975 - July 1977

Customer Service

abc pvt ltd

NEWOU, Arunachal Pradesh

Key Result Areas:

  • Made dining and other reservations for patrons, and obtained tickets for events
  • Provided information about local features such as shopping, dining, nightlife, and recreational destinations
  • Made travel arrangements for sightseeing and other tours
  • Received, stored, and delivered luggage and mail
  • Picked up and deliver items, or run errands for guests
  • Carried out unusual requests such as searching for hard-to-find items and arranged for exotic services such as hot-air balloon rides; arrange for the replacement of items lost by travelers

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
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Training and Certifications


  • Arvind Yadav, abc institute, 2005
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Computer Proficiency


Operating Systems

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Software

  • Todo.vu
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Languages


  • Hindi
  • English
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Interests


Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.

Personal


  • Father’s Name:Mr. Arvind Yadav
  • Birthday:08/03/2002
  • Gender:Male
  • Marital Status:Single
  • Nationality:Indian

Address:

sec-44
Noida
noida - 201301
Uttar Pradesh
India

Declaration


Arvind Yadav

noida , Uttar Pradesh

23/05/2019

U72627 U72627

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