Arvind Yadav

sec-44

Noida

noida - 201301

Uttar Pradesh

[email protected]
+91.01234567890

About Me

Personal Concierge

Exercising time management skills by organizing tasks in a manner to work efficiently and effectively to complete all daily functions prior to the end of the shift; a clear thinker, remaining calm and resolving problems using good judgment; pro-actively anticipate and fulfill Owner needs in a timely manner
Extensive front desk and guest management experience; instrumental in maintaining a positive attitude and work cohesively with co-workers as part of a team; displaying integrity and maintain an industrious work ethic to perform shift with minimal supervision
Excellent ability to anticipate and respond to individual guest needs and preferences; superior skills in upholding security practices and preventing unauthorized entries; exceptional skills in handling diverse types of guests with courtesy and professionalism; strong ability to respond effectively to unusual and emergency situations
Excellent personal presentation and communication skills; calm, efficient, and organized with great attention to detail; a passion for delivering exceptional levels of Guest service; ability to multi-task while maintaining a positive attitude when working with a guest

Education

Master of Business Administration, management

ABC School

CBSE

noida, Uttar Pradesh

Completed, May 2003

Marks 70 %

Work Experience

April 2007 - May 2010

Customer Service

abc pvt ltd

noida, Uttar Pradesh

Key Result Areas:

Welcoming and fulfilling the check-in process for Guests and group arrivals
Completing the check-out process for departing guests using the hotel systems
Managing, effectively and efficiently, Guest requests, inquiries, and complaints
Maintaining current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Maximizing sales revenues through up-selling and marketing programs
Performing general incoming communication duties, including taking reservations via telephone and electronic registration systems

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????

January 1975 - July 1977

Customer Service

abc pvt ltd

NEWOU, Arunachal Pradesh

Key Result Areas:

Made dining and other reservations for patrons, and obtained tickets for events
Provided information about local features such as shopping, dining, nightlife, and recreational destinations
Made travel arrangements for sightseeing and other tours
Received, stored, and delivered luggage and mail
Picked up and deliver items, or run errands for guests
Carried out unusual requests such as searching for hard-to-find items and arranged for exotic services such as hot-air balloon rides; arrange for the replacement of items lost by travelers

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????

Training and Certifications

Arvind Yadav, abc institute, 2005

Computer Proficiency

Operating Systems

window

Software

Todo.vu

Languages

Hindi
English

Personal Interests

Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.