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• Exercising time management skills by organizing tasks in a manner to work efficiently and effectively to complete all daily functions prior to the end of the shift; a clear thinker, remaining calm and resolving problems using good judgment; pro-actively anticipate and fulfill Owner needs in a timely manner
• Extensive front desk and guest management experience; instrumental in maintaining a positive attitude and work cohesively with co-workers as part of a team; displaying integrity and maintain an industrious work ethic to perform shift with minimal supervision
• Excellent ability to anticipate and respond to individual guest needs and preferences; superior skills in upholding security practices and preventing unauthorized entries; exceptional skills in handling diverse types of guests with courtesy and professionalism; strong ability to respond effectively to unusual and emergency situations
• Excellent personal presentation and communication skills; calm, efficient, and organized with great attention to detail; a passion for delivering exceptional levels of Guest service; ability to multi-task while maintaining a positive attitude when working with a guest

Key Result Areas:

• Welcoming and fulfilling the check-in process for Guests and group arrivals
• Completing the check-out process for departing guests using the hotel systems
• Managing, effectively and efficiently, Guest requests, inquiries, and complaints
• Maintaining current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Maximizing sales revenues through up-selling and marketing programs
• Performing general incoming communication duties, including taking reservations via telephone and electronic registration systems

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????
• Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????

Key Result Areas:

• Made dining and other reservations for patrons, and obtained tickets for events
• Provided information about local features such as shopping, dining, nightlife, and recreational destinations
• Made travel arrangements for sightseeing and other tours
• Received, stored, and delivered luggage and mail
• Picked up and deliver items, or run errands for guests
• Carried out unusual requests such as searching for hard-to-find items and arranged for exotic services such as hot-air balloon rides; arrange for the replacement of items lost by travelers

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????
• Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????

• Arvind Yadav, abc institute, 2005