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Customer Service Representative - Free Resume Sample

(Shri says don't be fooled, quality is more important than quantity)

What do you do, what is your job?

(Shri says, "success is dependent on effort and doing what's right")

ARVIND RAWAT

Contact: 999999999 | E-Mail: [email protected]


An Experienced Customer Service Representative

Skilled in helping customers with complaints and questions, giving customers information about products and services,take orders, and process returns; understanding the product and answering questions about reservations


PROFILE SUMMARY

  • Extensive experience of XX years in maintaining a positive, empathetic and professional attitude toward customers at all times; responding promptly to customer inquiries; communicating with customers through various channels;acknowledging and resolving customer complaints
  • Adept in processing orders, forms, applications, and requests; keeping records of customer interactions, transactions,comments and complaints; communicating and coordinating with colleagues as necessary; providing feedback on the efficiency of the customer service process
  • Deft in ensuring customer satisfaction and provide professional customer support; reviewing or making changes to customer accounts; handling returns or complaints; recording details of customer contacts and actions taken; reviewing and selecting standard responses for answers or solutions
  • Expertise in ensuring sufficient continued communication and transparency & contractual visibility to both parties along with continuous evaluation of quality, cost & delivery covering erformance program SLA; demonstrated excellence in recommending improvements to functionality, creating and delivering quality services
  • An effective communicator with excellent relationship building and interpersonal skills backed by strong analytical, problem solving and organizational abilities

ORGANIZATIONAL EXPERIENCE

Since MM YY | XYZ Ltd, Delhi | Customer Service Representative
Key Result Areas:
  • Opened and maintained customer accounts by recording account information
  • Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem;selecting and explaining the best solution to solve the problem
  • Expedited correction or adjustment; followed-up to ensure resolution
  • Met personal/team sales targets and call handling quotas
  • Maintained financial accounts by processing customer adjustments; recommended potential products or services to management by collecting customer information and analyzing customer needs
  • Prepared product or service reports by collecting and analyzing customer information
  • Contributed to team effort by accomplishing related results as needed; managed large amounts of incoming calls
  • Generated sales leads; identified and assessed customers’ needs to achieve satisfaction
  • Built sustainable relationships of trust through open and interactive communication
  • Provided accurate, valid and complete information by using the right methods/tools
  • Handled complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution; kept records of customer interactions, process customer accounts and file documents
  • Resolved customer complaints via phone, email, mail or social media
  • Took payment information and other pertinent information such as addresses and phone numbers
  • Answered questions about warranties or terms of sale; handled product recalls
  • Attempted to persuade customer to reconsider cancellation
  • Informed customer of deals and promotions; utilized computer technology to handle high call volumes
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Customer Service Representative
Key Result Areas:
  • Managed large amounts of incoming calls; generated sales leads
  • Identified and assess customers’ needs to achieve satisfaction
  • Built sustainable relationships and trust with customer accounts through open and interactive communication
  • Provided accurate, valid and complete information by using the right methods/tools
  • Met personal/customer service team sales targets and call handling quotas
  • Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; kept records of customer interactions, process customer accounts and file documents
  • Followed-up communication procedures, guidelines and policies
  • Took the extra mile to engage customers
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

EDUCATION

YYYY BA from ABC College, Delhi

TECHNICAL PURVIEW

  • MS Office – Word, Excel & PowerPoint
  • Internet Applications

PERSONAL DETAILS

Date of Birth: 01st October 1981 | Languages Known: English & Hindi

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