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Customer Service Representative Resume Samples (Text format)

About Me

Customer Service Representative

  • Passionate and detail-oriented customer service representative with XX years of experience in communicating with customers through various channels and maintaining a positive, empathetic, and professional attitude toward customers at all times. Adept in keeping records of customer interactions, transactions, comments, and complaints. Adept in processing orders, forms, applications, and requests; keeping records of customer interactions, transactions, comments, and complaints; communicating and coordinating with colleagues as necessary; providing feedback on the efficiency of the customer service process
  • Deft in ensuring customer satisfaction and providing professional customer support; reviewing or making changes to customer accounts; handling returns or complaints; recording details of customer contacts and actions taken; reviewing and selecting standard responses for answers or solutions
  • Expertise in ensuring sufficient continued communication and transparency & contractual visibility to both parties along with continuous evaluation of quality, cost & delivery covering performance program SLA; demonstrated excellence in recommending improvements to functionality, creating and delivering quality services
  • An effective communicator with excellent relationship-building and interpersonal skills backed by strong analytical, problem solving and organizational abilities

EDUCATION

Business Administration, Bachelor of Science, Completed, March 2001

Raja Balwant Singh College

Mumbai University

Nasik, Maharashtra

Work Experience

August 2012 - Current

Customer Service Agent / Inbound Customer Service Representative

Cyitechsearch Interactive Solutions Private Limited

Noida, Uttar Pradesh

  • Opened and maintained customer accounts by recording account information.
  • Resolved product or service problems by clarifying the customer's complaint.
  • Met personal/team sales targets and call-handling quotas.
  • Maintained financial accounts by processing customer adjustments.
  • Recommended potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepared product or service reports by collecting and analyzing customer information.
  • Contributed to team effort by accomplishing related results as needed; managed large amounts of incoming calls.
  • Provided accurate, valid, and complete information by using the right methods/tools.
  • Handled complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Kept records of customer interactions, processed customer accounts, and filed documents.

March 1989 - February 2011

Customer Service Representative

WA Corp. Pvt Ltd

Juhu, Andhra Pradesh

  • Managed large amounts of incoming calls; generated sales leads.
  • Identified and assess customers’ needs to achieve satisfaction.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provided accurate, valid, and complete information by using the right methods/tools.
  • Met personal/customer service team sales targets and call handling quotas.
  • Handled customer complaints, and provide appropriate solutions and alternatives within the time limits.
  • Followed up to ensure resolution; keep records of customer interactions, processed customer accounts, and filed documents.
  • Followed-up communication procedures, guidelines and policies.

Training Certifications

  • Certified Customer Service Representative HubSpot, 2014

Skills

  • Data entry
  • Cross-Selling / Up-Selling
  • Service-Based Selling / Telesales
  • Building Customer Loyalty
  • Customer needs recognition
  • Oral and Written communication
  • Analytical skills
  • Problem-solving
  • Troubleshooting
  • Listening skills
  • Organizational skills
  • Time management skills

Computer Proficiency

  • Window
  • Microsoft Office

Languages

  • Hindi
  • English

Personal Interest

  • Travelling
  • Basketball

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Customer Service Representative Resume Sample

Customer Service Representative Resume Sample
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