Download Customer Service Representative Resume Samples

• Extensive experience of XX years in maintaining a positive, empathetic and professional attitude toward customers at all times; responding promptly to customer inquiries; communicating with customers through various channels; acknowledging and resolving customer complaints
• Adept in processing orders, forms, applications, and requests; keeping records of customer interactions, transactions, comments and complaints; communicating and coordinating with colleagues as necessary; providing feedback on the efficiency of the customer service process
• Deft in ensuring customer satisfaction and provide professional customer support; reviewing or making changes to customer accounts; handling returns or complaints; recording details of customer contacts and actions taken; reviewing and selecting standard responses for answers or solutions
• Expertise in ensuring sufficient continued communication and transparency & contractual visibility to both parties along with continuous evaluation of quality, cost & delivery covering performance program SLA; demonstrated excellence in recommending improvements to functionality, creating and delivering quality services
• An effective communicator with excellent relationship building and interpersonal skills backed by strong analytical, problem solving and organizational abilities

Representative Key Result Areas:

• Opened and maintained customer accounts by recording account information
• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Expedited correction or adjustment; followed-up to ensure resolution
• Met personal/team sales targets and call handling quotas
• Maintained financial accounts by processing customer adjustments; recommended potential products or services to management by collecting customer information and analyzing customer needs
• Prepared product or service reports by collecting and analyzing customer information
• Contributed to team effort by accomplishing related results as needed; managed large amounts of incoming calls
• Generated sales leads; identified and assessed customers’ needs to achieve satisfaction
• Built sustainable relationships of trust through open and interactive communication
• Provided accurate, valid and complete information by using the right methods/tools
• Handled complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution; kept records of customer interactions, process customer accounts and file documents
• Resolved customer complaints via phone, email, mail or social media
• Took payment information and other pertinent information such as addresses and phone numbers
• Answered questions about warranties or terms of sale; handled product recalls
• Attempted to persuade customer to reconsider cancellation
• Informed customer of deals and promotions; utilized computer technology to handle high call volumes

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????
• Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????

Key Result Areas:

• Managed large amounts of incoming calls; generated sales leads
• Identified and assess customers’ needs to achieve satisfaction
• Built sustainable relationships and trust with customer accounts through open and interactive communication
• Provided accurate, valid and complete information by using the right methods/tools
• Met personal/customer service team sales targets and call handling quotas
• Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; kept records of customer interactions, process customer accounts and file documents
• Followed-up communication procedures, guidelines and policies
• Took the extra mile to engage customers

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????
• Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????

• Arvind Yadav, abc institute, 2002