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Customer Service Representative - Free Resume Sample

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ARVIND RAWAT

Contact: 999999999 | E-Mail: [email protected]


An Experienced Customer Service Representative

Skilled in helping customers with complaints and questions, giving customers information about products and services,take orders, and process returns; understanding the product and answering questions about reservations


PROFILE SUMMARY

  • Extensive experience of XX years in maintaining a positive, empathetic and professional attitude toward customers at all times; responding promptly to customer inquiries; communicating with customers through various channels;acknowledging and resolving customer complaints
  • Adept in processing orders, forms, applications, and requests; keeping records of customer interactions, transactions,comments and complaints; communicating and coordinating with colleagues as necessary; providing feedback on the efficiency of the customer service process
  • Deft in ensuring customer satisfaction and provide professional customer support; reviewing or making changes to customer accounts; handling returns or complaints; recording details of customer contacts and actions taken; reviewing and selecting standard responses for answers or solutions
  • Expertise in ensuring sufficient continued communication and transparency & contractual visibility to both parties along with continuous evaluation of quality, cost & delivery covering erformance program SLA; demonstrated excellence in recommending improvements to functionality, creating and delivering quality services
  • An effective communicator with excellent relationship building and interpersonal skills backed by strong analytical, problem solving and organizational abilities

ORGANIZATIONAL EXPERIENCE

Since MM YY | XYZ Ltd, Delhi | Customer Service Representative
Key Result Areas:
  • Opened and maintained customer accounts by recording account information
  • Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem;selecting and explaining the best solution to solve the problem
  • Expedited correction or adjustment; followed-up to ensure resolution
  • Met personal/team sales targets and call handling quotas
  • Maintained financial accounts by processing customer adjustments; recommended potential products or services to management by collecting customer information and analyzing customer needs
  • Prepared product or service reports by collecting and analyzing customer information
  • Contributed to team effort by accomplishing related results as needed; managed large amounts of incoming calls
  • Generated sales leads; identified and assessed customers’ needs to achieve satisfaction
  • Built sustainable relationships of trust through open and interactive communication
  • Provided accurate, valid and complete information by using the right methods/tools
  • Handled complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution; kept records of customer interactions, process customer accounts and file documents
  • Resolved customer complaints via phone, email, mail or social media
  • Took payment information and other pertinent information such as addresses and phone numbers
  • Answered questions about warranties or terms of sale; handled product recalls
  • Attempted to persuade customer to reconsider cancellation
  • Informed customer of deals and promotions; utilized computer technology to handle high call volumes
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Customer Service Representative
Key Result Areas:
  • Managed large amounts of incoming calls; generated sales leads
  • Identified and assess customers’ needs to achieve satisfaction
  • Built sustainable relationships and trust with customer accounts through open and interactive communication
  • Provided accurate, valid and complete information by using the right methods/tools
  • Met personal/customer service team sales targets and call handling quotas
  • Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; kept records of customer interactions, process customer accounts and file documents
  • Followed-up communication procedures, guidelines and policies
  • Took the extra mile to engage customers
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

EDUCATION

YYYY BA from ABC College, Delhi

TECHNICAL PURVIEW

  • MS Office – Word, Excel & PowerPoint
  • Internet Applications

PERSONAL DETAILS

Date of Birth: 01st October 1981 | Languages Known: English & Hindi

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