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About Me

Customer Service Representative

  • Extensive experience of XX years in maintaining a positive, empathetic and professional attitude toward customers at all times; responding promptly to customer inquiries; communicating with customers through various channels; acknowledging and resolving customer complaints
  • Adept in processing orders, forms, applications, and requests; keeping records of customer interactions, transactions, comments and complaints; communicating and coordinating with colleagues as necessary; providing feedback on the efficiency of the customer service process
  • Deft in ensuring customer satisfaction and provide professional customer support; reviewing or making changes to customer accounts; handling returns or complaints; recording details of customer contacts and actions taken; reviewing and selecting standard responses for answers or solutions
  • Expertise in ensuring sufficient continued communication and transparency & contractual visibility to both parties along with continuous evaluation of quality, cost & delivery covering performance program SLA; demonstrated excellence in recommending improvements to functionality, creating and delivering quality services
  • An effective communicator with excellent relationship building and interpersonal skills backed by strong analytical, problem solving and organizational abilities

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Education

  • Master of Business Administration, management

ABC School

CBSE

noida, Uttar Pradesh

Completed, March 2001

Marks 70 %

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Work Experience

August 2005 - April 2007

Customer Service

abc pvt ltd

noida, Uttar Pradesh

Representative Key Result Areas:

  • Opened and maintained customer accounts by recording account information
  • Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Expedited correction or adjustment; followed-up to ensure resolution
  • Met personal/team sales targets and call handling quotas
  • Maintained financial accounts by processing customer adjustments; recommended potential products or services to management by collecting customer information and analyzing customer needs
  • Prepared product or service reports by collecting and analyzing customer information
  • Contributed to team effort by accomplishing related results as needed; managed large amounts of incoming calls
  • Generated sales leads; identified and assessed customers’ needs to achieve satisfaction
  • Built sustainable relationships of trust through open and interactive communication
  • Provided accurate, valid and complete information by using the right methods/tools
  • Handled complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution; kept records of customer interactions, process customer accounts and file documents
  • Resolved customer complaints via phone, email, mail or social media
  • Took payment information and other pertinent information such as addresses and phone numbers
  • Answered questions about warranties or terms of sale; handled product recalls
  • Attempted to persuade customer to reconsider cancellation
  • Informed customer of deals and promotions; utilized computer technology to handle high call volumes

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

March 1971 - February 1973

Customer Service

abc pvt ltd

juhu, Andhra Pradesh

Key Result Areas:

  • Managed large amounts of incoming calls; generated sales leads
  • Identified and assess customers’ needs to achieve satisfaction
  • Built sustainable relationships and trust with customer accounts through open and interactive communication
  • Provided accurate, valid and complete information by using the right methods/tools
  • Met personal/customer service team sales targets and call handling quotas
  • Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; kept records of customer interactions, process customer accounts and file documents
  • Followed-up communication procedures, guidelines and policies
  • Took the extra mile to engage customers

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
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Training and Certifications

  • Arvind Yadav, abc institute, 2002

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Computer Proficiency

Operating Systems

  • window

Software

  • Todo.vu
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Languages

  • Hindi
  • English
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Personal Interests

Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.

Personal Details

  • Father’s Name:

    Mr. Arvind Yadav
  • Birthday:

    07/05/2004
  • Gender:

    Male
  • Marital Status:

    Single
  • Nationality:

    Indian

Address Details

sec-44

Noida

noida - 201301

Uttar Pradesh

Declaration


Arvind Yadav

noida , Uttar Pradesh

23/05/2019

U72627 U72627

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