Customer Service Representative
- Passionate and detail-oriented customer service representative with XX years of experience in communicating with customers through various channels and maintaining a positive, empathetic, and professional attitude toward customers at all times. Adept in keeping records of customer interactions, transactions, comments, and complaints. Adept in processing orders, forms, applications, and requests; keeping records of customer interactions, transactions, comments, and complaints; communicating and coordinating with colleagues as necessary; providing feedback on the efficiency of the customer service process
- Deft in ensuring customer satisfaction and providing professional customer support; reviewing or making changes to customer accounts; handling returns or complaints; recording details of customer contacts and actions taken; reviewing and selecting standard responses for answers or solutions
- Expertise in ensuring sufficient continued communication and transparency & contractual visibility to both parties along with continuous evaluation of quality, cost & delivery covering performance program SLA; demonstrated excellence in recommending improvements to functionality, creating and delivering quality services
- An effective communicator with excellent relationship-building and interpersonal skills backed by strong analytical, problem solving and organizational abilities
