Customer Service Representative
- Extensive experience of XX years in maintaining a positive, empathetic and professional attitude toward customers at all times; responding promptly to customer inquiries; communicating with customers through various channels; acknowledging and resolving customer complaints
- Adept in processing orders, forms, applications, and requests; keeping records of customer interactions, transactions, comments and complaints; communicating and coordinating with colleagues as necessary; providing feedback on the efficiency of the customer service process
- Deft in ensuring customer satisfaction and provide professional customer support; reviewing or making changes to customer accounts; handling returns or complaints; recording details of customer contacts and actions taken; reviewing and selecting standard responses for answers or solutions
- Expertise in ensuring sufficient continued communication and transparency & contractual visibility to both parties along with continuous evaluation of quality, cost & delivery covering performance program SLA; demonstrated excellence in recommending improvements to functionality, creating and delivering quality services
- An effective communicator with excellent relationship building and interpersonal skills backed by strong analytical, problem solving and organizational abilities