Representative Key Result Areas:
- Opened and maintained customer accounts by recording account information
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Expedited correction or adjustment; followed-up to ensure resolution
- Met personal/team sales targets and call handling quotas
- Maintained financial accounts by processing customer adjustments; recommended potential products or services to management by collecting customer information and analyzing customer needs
- Prepared product or service reports by collecting and analyzing customer information
- Contributed to team effort by accomplishing related results as needed; managed large amounts of incoming calls
- Generated sales leads; identified and assessed customers’ needs to achieve satisfaction
- Built sustainable relationships of trust through open and interactive communication
- Provided accurate, valid and complete information by using the right methods/tools
- Handled complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution; kept records of customer interactions, process customer accounts and file documents
- Resolved customer complaints via phone, email, mail or social media
- Took payment information and other pertinent information such as addresses and phone numbers
- Answered questions about warranties or terms of sale; handled product recalls
- Attempted to persuade customer to reconsider cancellation
- Informed customer of deals and promotions; utilized computer technology to handle high call volumes
Key Highlights:
- Any existing systems/ processes streamlined???? Results obtained????
- Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
