Freight Forwarding Resume Sample

Key Result Areas: 

• Provide accurate and timely reporting of information to customers including sending quotations, pricing, costing, shipping details and supply chain related documentation 
• Work with the Operations team and suppliers to ensure customers’ expectations are met and exceeded 
• Use freight forwarding IT systems to process job files, manage customers’ shipments and ensure margin objectives per activity are met; ensure compliance to all policies, procedures and standard operating practices 
• Build and maintain effective relationships with customers, suppliers and team members 
• Arrange for picking up of goods and materials from client's location 
• Count, and label boxes to be shipped and enter details into the computer system 
• Unload goods received and storing them in the warehouse 
• Maintain inventory space for easy handling and quick access of materials 
• Work closely with the freight team and making arrangements for loading and unloading goods 
• Provide maps to drivers, labeling boxes, and tracking movement of the shipment 
• Place consignments on strategic locations according to their delivery schedule 
• Stock goods on assigned shelves and removed boxes from areas hampering movement 
• Take and enter details of incoming and outgoing goods and sorted them for shipment by air, train, and road 
• Perform minor repair on hand-held scanner, forklift, and other equipment 
• Check goods for hazardous materials and ensured no violation of transportation rules 
• Inspect maintenance of trucks and warehouse 

Key Highlights: 

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled???? 
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled??? 
• Awards/appreciation letters received???? Other relevant achievements???? 

Key Result Areas: 

• Carried out troubleshooting and finding a solutions; producing rates and process bookings on to computer system 
• Updating custom entries; ensuring strong communications with clients 
• Utilized system for custom clearance; taking ownership of allocated client base 
• Noted down customer entries and invoices; liaised with Shipping lines 
• Produced documentation required; dealt with any client queries 
• Executed multi-modal freight management services (sea / air / road) for imports and exports 
• Established effective communications with clients and overseas offices 
• Took a lead operational role for different clients; arranged shipments for new or one-off clients 
• Created new files for shipments prior to arrival; participated in periodic operational review with client 
• Maximized revenue, contain cost; maintained internal service level 
• Co-operated with other teams to ensure cost / revenue are processed accurately and on time 

Key Highlights: 

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled???? 
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled??? 
• Awards/appreciation letters received???? Other relevant achievements????