Extensive experience of XX years in classifying import items and notify customs to determine appropriate
import duties; maintaining a high level of expertise in all areas of Customs regulations, including customs
clearance processes, classification and valuation
PROFILE SUMMARY
Skilled in performing audit review on all assigned brokerage files and payments to customs;
maintaining and keep current all customs compliance documentation; receiving, reviewing, and
processing high-volume or complex import transactions for an assigned base of accounts
Deft in reviewing and monitoring all customs rejections, requests for information for clients and any
other government agency, and other correspondence; adhering to all domestic and international
shipping regulations
Providing excellent and timely customer service, identifying transactions and tasks that require special
handling, recommend improved processes to management, and implement resolutions; providing
information on market changes, customs regulations and industry related topics
Huge experience in a customs-entry environment; strong experience in International transportation
and freight forwarding in ocean and air; thorough knowledge of Customs procedures and regulations;
familiarity with government agencies, import accounts receivable, brokerage, etc.
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Customs Broker
Key Result Areas:
Monitor all processes and ensure compliance to all Federal regulations and custom duties
Administer all personnel, ensure appropriate training to all employees and maintain knowledge on all
regulatory changes
Monitor work of all import personnel and increase competency of all employees and ensure optimal level
of customer services
Perform audits on transactions and ensure compliance to all customs brokerage transactions
Analyze process and design procedures to reduce operating costs for import businesses and design
various improvement activities
Manage current work processes and initiate procedures to reduce downtime and ensure compliance to
service measures
Coordinate with various departments and maintain compliance to all import operations
Prepare required documents and procedures according to customer standards and ensure compliance to
service requirements
Manage and assist to resolve all customer queries and ensure resolution of all problems
Administer all processes and ensure continuous improvement to all to provide optimal level of services to
customer; gather and collate various commercial data and prepare required reports
Perform regular assessment of all harmonized tariff division and perform assessment on same
Maintain knowledge on all industry rules and regulations and perform all custom duties
Monitor all new regulatory issues and inform employees and branch on same
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Customs Broker
Key Result Areas:
Ensured compliance with all applicable government regulations while performing customs activities within
the branch; identified and gathered required commercial data, documents, and rulings
Determined and verified harmonized tariff classifications and valuation using reasonable care
Organized and prepared data, documents, and rulings for timely entry
Maintained customer bond and power of attorney records
Managed branch operations within the budget established
Managed customs brokerage operations and handled Customs compliance issues
Maintained established service performance levels
Acted as the lead facilitator for customer issue resolution related to service performance issues
Provided leadership, guidance, training, compensation management and performance feedback for direct
reports; ensured all aspects of Compliance are maintained in office
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
Bachelor degree in Business Administration from ABC College, Delhi
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
