Key Result Areas: 

• Monitor all processes and ensure compliance to all Federal regulations and custom duties 
• Administer all personnel, ensure appropriate training to all employees and maintain knowledge on all regulatory changes 
• Monitor work of all import personnel and increase competency of all employees and ensure optimal level of customer services 
• Perform audits on transactions and ensure compliance to all customs brokerage transactions 
• Analyze process and design procedures to reduce operating costs for import businesses and design various improvement activities 
• Manage current work processes and initiate procedures to reduce downtime and ensure compliance to service measures 
• Coordinate with various departments and maintain compliance to all import operations 
• Prepare required documents and procedures according to customer standards and ensure compliance to service requirements 
• Manage and assist to resolve all customer queries and ensure resolution of all problems 
• Administer all processes and ensure continuous improvement to all to provide optimal level of services to customer; gather and collate various commercial data and prepare required reports 
• Perform regular assessment of all harmonized tariff division and perform assessment on same 
• Maintain knowledge on all industry rules and regulations and perform all custom duties 
• Monitor all new regulatory issues and inform employees and branch on same 

Key Highlights: 

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled???? 
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled??? 
• Awards/appreciation letters received???? Other relevant achievements????