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About Me

Air Freight Import Agent

  • Gained extensive experience of XXyears inperformingthe delivery tasks and pick-up of customer material in a polite, resourceful and professional manner; ensuringdocuments are delivered and entered accurately; operatingvehicle for the delivery of mail, supplies, products and materials
  • Skilled in maintainingroute supply inventory to ensure prompt delivery of products to customers; providingbasic customer service by giving required information; maintaining delivery records; asking for feedback on provided services and resolve clients’complaints
  • Track record of verifying delivery information, for instance, names, addresses, and contact numbers; competent at planning and following the most resourceful routes for delivery; ability to deliver packages on a timely basis as per the company’s policies
  • Proficient in determining destinations by referring to addresses on packages and documents; proven record of collecting essential payments and signatures from customers; ability to record package delivery information, for example, time of delivery and recipient’s name
  • Profound ability to communicate verbally with customers in a professional manner; able to complete paperwork and maintain records accurately and completely; recognized for ensuring the highest degree of security of shipment
  • Ability to work with flexible schedules as well as in variable weather conditions; strong customer and interpersonal skills along with the ability to communicate effectively at all levels within the organization or with customers and clients in a professional and cordial manner

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Education

  • Bachelor of Business Administration, Business Administration

ABC College

Delhi, Delhi

Completed, August 2006

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Work Experience

June 2011 - June 2014

Air Freight Import Agent

XYZ Ltd

Delhi, Delhi

Key Result Areas:

  • Walk, ride bicycles, drive vehicles, or use public conveyances in order to reach destinations to deliver messages or materials
  • Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods
  • Unload and sort items collected along delivery routes
  • Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.
  • Plan and follow the most efficient routes for delivering goods.
  • Deliver messages and items, such as newspapers, documents, and packages, between establishment departments, and to other establishments and private homes
  • Sort items to be delivered according to the delivery route
  • Obtain signatures and payments, or arrange for recipients to make payments
  • Record information, such as items received and delivered and recipients' responses to messages
  • Check with home offices after completed deliveries, in order to confirm deliveries and collections and to receive instructions for other deliveries
  • Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel
  • Call by telephone in order to deliver verbal messages
  • Open, sort, and distribute incoming mail; perform general office or clerical work such as filing materials, operating duplicating machines, or running errands
  • Collect, seal, and stamp outgoing mail, using postage meters and envelope sealers
  • Unload goods from large trucks, and load them onto smaller delivery vehicles

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

 


July 2012 - Current

Air Freight Import Agent

ABCD Ltd

Delhi, Delhi

Key Result Areas:

  • Determined destinations by referring to addresses on packages and documents
  • Ensured that packages or messages are delivered in a time efficient manner
  • Derived delivery truck to the destination; ensured that the delivery is done ontime
  • Reconciled packages at recipient’s location
  • Maintained communication with destination and point of departure through radio or cell phone
  • Ensured the highest degree of security of shipment; took recipient’s signature of the receipt and compare with the original signature on the identification card
  • Understood privacy rules and not tamper with package or document
  • Maintained records of daily visits in the log book
  • Sorted deliverable items in accordance to the delivery route in order to ensure maximum efficiency
  • Confirmed deliveries by checking into the office after each delivery
  • Opened and sorted incoming mail and deliver to appropriate recipients within the office
  • Collected and sealed outgoing mail and ensure that proper stamps are used
  • Loaded and unloaded goods from trucks and delivery vans
  • Planned efficient routes prior to setting out on a delivery mission
  • Used telephones to deliver verbal messages

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received????????Other relevant achievements????
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Computer Proficiency

Operating Systems

  • MS Office – Word, Excel and PowerPoint

Software

  • Internet Applications
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Languages

  • English
  • Hindi

Personal Details

  • Birthday:

    01/10/1981

Address Details

C-21

Sector-21

Delhi - 212652

Delhi

U72627 U72627

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