Possess expertise in picking-up and carrying messages, documents, packages, and other items between offices
or departments within an establishment or to other business concerns, traveling by foot, bicycle, motorcycle,
automobile, or public conveyance
PROFILE SUMMARY
Gained extensive experience of XX years in performing the delivery tasks and pick-up of customer material in a polite, resourceful and professional manner; ensuring documents are delivered and
entered accurately; operating vehicle for the delivery of mail, supplies, products and materials
Skilled in maintaining route supply inventory to ensure prompt delivery of products to customers;
providing basic customer service by giving required information; maintaining delivery records; asking
for feedback on provided services and resolve clients’ complaints
Track record of verifying delivery information, for instance, names, addresses, and contact numbers ;
competent at planning and following the most resourceful routes for delivery ; ability to deliver
packages on a timely basis as per the company’s policies
Proficient in determining destinations by referring to addresses on packages and documents; proven
record of collecting essential payments and signatures from customers; ability to record package
delivery information, for example, time of delivery and recipient’s name
Profound ability to communicate verbally with customers in a professional manner; able to complete
paperwork and maintain records accurately and completely; recognized for ensuring the highest
degree of security of shipment
Ability to work with flexible schedules as well as in variable weather conditions; strong customer and
interpersonal skills along with the ability to communicate effectively at all levels within the
organization or with customers and clients in a professional and cordial manner
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Courier / Messenger
Key Result Areas:
Walk, ride bicycles, drive vehicles, or use public conveyances in order to reach destinations to deliver
messages or materials
Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with
hazardous goods
Unload and sort items collected along delivery routes
Receive messages or materials to be delivered, and information on recipients, such as names, addresses,
telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.
Plan and follow the most efficient routes for delivering goods.
Deliver messages and items, such as newspapers, documents, and packages, between establishment
departments, and to other establishments and private homes
Sort items to be delivered according to the delivery route
Obtain signatures and payments, or arrange for recipients to make payments
Record information, such as items received and delivered and recipients' responses to messages
Check with home offices after completed deliveries, in order to confirm deliveries and collections and to
receive instructions for other deliveries
Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel
Call by telephone in order to deliver verbal messages
Open, sort, and distribute incoming mail; perform general office or clerical work such as filing materials,
operating duplicating machines, or running errands
Collect, seal, and stamp outgoing mail, using postage meters and envelope sealers
Unload goods from large trucks, and load them onto smaller delivery vehicles
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Courier / Messenger
Key Result Areas:
Determined destinations by referring to addresses on packages and documents
Ensured that packages or messages are delivered in a time efficient manner
Derived delivery truck to the destination; ensured that the delivery is done on time
Reconciled packages at recipient’s location
Maintained communication with destination and point of departure through radio or cell phone
Ensured the highest degree of security of shipment; took recipient’s signature of the receipt and compare
with the original signature on the identification card
Understood privacy rules and not tamper with package or document
Maintained records of daily visits in the log book
Sorted deliverable items in accordance to the delivery route in order to ensure maximum efficiency
Confirmed deliveries by checking into the office after each delivery
Opened and sorted incoming mail and deliver to appropriate recipients within the office
Collected and sealed outgoing mail and ensure that proper stamps are used
Loaded and unloaded goods from trucks and delivery vans
Planned efficient routes prior to setting out on a delivery mission
Used telephones to deliver verbal messages
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
Ensured the highest degree of security of shipment; took recipient’s signature of the receipt and compare
with the original signature on the identification card
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
