Key Result Areas:

• Triage patients and taking their vitals, and acquiring patient history and other information from clients.
• Assist with diagnostic procedures; acquire cephalic, saphenous and jugular blood samples
• Discuss treatment plans and estimates, and payment options with clients
• Process specimens in in-house laboratory and submitting specimens to outside laboratories
• Calculate medication dosages, and providing dosage instructions for clients
• Enter patients' service charges into computer database andkeeping accurate patient records
• Explain patient instructions to clients and sharing educational materials
• Feed, groom and weigh animals; clean cages and bathe animals
• Sterilize equipment and clean examination tables and rooms
• Restrain animals during examinations or vaccinations; soothe upset or frightened animals
• Administer medication prescribed by Veterinarians (e.g. by mixing it with food)
• Observe animal behavior or health condition and report to the Vet
• Help in cases of emergencies; handle administrative duties such as scheduling appointments or calling patients in the examination room by priority
• Keep accurate records and logs; advise pet owners on nutrition and healthcare
• Reassure clients that their pets are being cared for and explain issues (e.g. lack of appointments, insurance matters)

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????\
• Any unique initiative taken to improve customer satisfaction level? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????