Key Result Areas:

• Monitor exercising customers and provide fitness assessment and feedback
• Offer personal training and fitness education according to customer’s health needs
• Provide personal training and prescribe workout programs for customers
• Develop workout programs and health promotion programs according to company standards and safe industry practices; assist customers in safe exercising and proper body alignment
• Address customer complaints and questions promptly and professionally
• Refer customers to in-house fitness professionals including Spa Therapists, Exercise Physiologists, and Health Professionals when needed; maintain fitness center clean, safe and organized
• Provide excellent customer services according to company standards
• Report any safety hazards and unsafe practices to management promptly
• Ensure that fitness equipment and tools are maintained in safe and good working conditions
• Instruct correct fitness methods and lifting techniques to minimize the chances of injury
• Conduct fitness classes to meet the physical abilities and interest of customers
• Adhere to operating procedures and regulations of fitness facility
• Report to management in need of fitness equipment maintenance and repair works
• Motivate customers to continue exercises and help make healthy choices

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????