Key Result Areas:

• Conducting dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals, etc.)
• Assessing customer needs and introduce new products and services (credit cards, saving bonds, etc.)
• Making sales referrals, suggest alternate channels and cross-sell products and services
• Counting currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks
• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
• Complying with regulatory requirements; managing risk in every transaction and detect fraudulent transactions to prevent losses; resolving customers’ issues and provide relevant information
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete
• Leading, managing & monitoring the performance of team members to ensure efficiency in banking operations and meeting of individual & group targets
• Creating & sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members
• Building & maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????
• Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????