Bank Teller and Customer Service Resume Sample & Ready To Use Example

About Me

BANK TELLER & CUSTOMER SERVICE PROFESSIONAL

Accurately & efficiently process & record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank's products and services
Played a vital role in demonstrating an outstanding customer service, resolved customer concerns and helped build customer loyalty; demonstrated a genuine client-centric service culture that ensured customer satisfaction levels were elevated and maintained
Skilled in assisting bank customers deposit and withdraw moneys; resolving discrepancies in accounting processes; identifying and resolving customer needs; ensuring quality services to customers; building customer loyalty; processing and performing daily bank transactions
Instrumental in developing, maintaining and demonstrating a basic knowledge of current Bank products & services; maintaining confidentiality when handling customer requests & transactions; maintaining basic knowledge and ensuring compliance with applicable regulatory requirements and internal policies & procedures
Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues; an enterprising leader with proven dexterity in leading and directing personnel towards accomplishment of a common goal without compromising on employer-employee relations

EDUCATION

management, Master of Business Administration, Completed, January 2000

ABC School

CBSE – Marks 70%

noida, Uttar Pradesh

Work Experience

February 2003 - March 2005

Bank Teller and Customer Service

abc pvt ltd

noida, Uttar Pradesh

Key Result Areas:

Conducting dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals, etc.)
Assessing customer needs and introduce new products and services (credit cards, saving bonds, etc.)
Making sales referrals, suggest alternate channels and cross-sell products and services
Counting currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks
Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
Complying with regulatory requirements; managing risk in every transaction and detect fraudulent transactions to prevent losses; resolving customers’ issues and provide relevant information
Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete
Leading, managing & monitoring the performance of team members to ensure efficiency in banking operations and meeting of individual & group targets
Creating & sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members
Building & maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????

February 1964 - August 1967

Bank Teller and Customer Service

abc pvt ltd

gorakhpur, Bihar

Key Result Areas:

Maintained and balanced cash drawers and reconciling discrepancies
Involved in following all bank financial and security regulations and procedures
Managed customer centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms
Identified & networked with prospective clients, generated business from existing accounts and achieved profitability and increased sales growth

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????

Training Certifications

Arvind Yadav/Project Management Professional abc institute, 2005

Skills

Computer Proficiency

window

Todo.vu

Languages

Hindi
English

Personal Interest

Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.