Arvind
Yadav
BANK TELLER & CUSTOMER SERVICE PROFESSIONAL
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 PROFILE • ABOUT ME
- Accurately & efficiently process & record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank's products and services
- Played a vital role in demonstrating an outstanding customer service, resolved customer concerns and helped build customer loyalty; demonstrated a genuine client-centric service culture that ensured customer satisfaction levels were elevated and maintained
- Skilled in assisting bank customers deposit and withdraw moneys; resolving discrepancies in accounting processes; identifying and resolving customer needs; ensuring quality services to customers; building customer loyalty; processing and performing daily bank transactions
- Instrumental in developing, maintaining and demonstrating a basic knowledge of current Bank products & services; maintaining confidentiality when handling customer requests & transactions; maintaining basic knowledge and ensuring compliance with applicable regulatory requirements and internal policies & procedures
- Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues; an enterprising leader with proven dexterity in leading and directing personnel towards accomplishment of a common goal without compromising on employer-employee relations
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 EDUCATION
management, Master of Business Administration, Completed
January 2000
ABC School
CBSE – Marks 70%
noida, Uttar Pradesh
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 WORK EXPERIENCE
abc pvt ltd
Bank Teller and Customer Service
noida, Uttar Pradesh
February 2003
- March 2005
Key Result Areas:
- Conducting dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals, etc.)
- Assessing customer needs and introduce new products and services (credit cards, saving bonds, etc.)
- Making sales referrals, suggest alternate channels and cross-sell products and services
- Counting currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
- Complying with regulatory requirements; managing risk in every transaction and detect fraudulent transactions to prevent losses; resolving customers’ issues and provide relevant information
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete
- Leading, managing & monitoring the performance of team members to ensure efficiency in banking operations and meeting of individual & group targets
- Creating & sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members
- Building & maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms
Key Highlights:
- Any existing systems/ processes streamlined???? Results obtained????
- Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
abc pvt ltd
Bank Teller and Customer Service
gorakhpur, Bihar
February 1964
- August 1967
Key Result Areas:
- Maintained and balanced cash drawers and reconciling discrepancies
- Involved in following all bank financial and security regulations and procedures
- Managed customer centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms
- Identified & networked with prospective clients, generated business from existing accounts and achieved profitability and increased sales growth
Key Highlights:
- Any existing systems/ processes streamlined???? Results obtained????
- Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
 DECLARATION
Arvind Yadav
noida, Uttar Pradesh
21/05/2019
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TRAINING & CERTIFICATONS
COMPUTER PROFICIENCY
LANGUAGES
PERSONAL INTERESTS
