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Corporate

Arvind Yadav

sec-44

Noida

noida - 201301

Uttar Pradesh

1558420073

About Me

BANK TELLER & CUSTOMER SERVICE PROFESSIONAL
  • Accurately & efficiently process & record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank's products and services
  • Played a vital role in demonstrating an outstanding customer service, resolved customer concerns and helped build customer loyalty; demonstrated a genuine client-centric service culture that ensured customer satisfaction levels were elevated and maintained
  • Skilled in assisting bank customers deposit and withdraw moneys; resolving discrepancies in accounting processes; identifying and resolving customer needs; ensuring quality services to customers; building customer loyalty; processing and performing daily bank transactions
  • Instrumental in developing, maintaining and demonstrating a basic knowledge of current Bank products & services; maintaining confidentiality when handling customer requests & transactions; maintaining basic knowledge and ensuring compliance with applicable regulatory requirements and internal policies & procedures
  • Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues; an enterprising leader with proven dexterity in leading and directing personnel towards accomplishment of a common goal without compromising on employer-employee relations

Education

Master of Business Administration, management

ABC School

CBSE

noida, Uttar Pradesh

Completed, January 2000

Marks 70 %

Work Experience

February 2003 - March 2005
Bank Teller and Customer Service

abc pvt ltd

noida, Uttar Pradesh

Key Result Areas:

  • Conducting dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals, etc.)
  • Assessing customer needs and introduce new products and services (credit cards, saving bonds, etc.)
  • Making sales referrals, suggest alternate channels and cross-sell products and services
  • Counting currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks
  • Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
  • Complying with regulatory requirements; managing risk in every transaction and detect fraudulent transactions to prevent losses; resolving customers’ issues and provide relevant information
  • Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete
  • Leading, managing & monitoring the performance of team members to ensure efficiency in banking operations and meeting of individual & group targets
  • Creating & sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members
  • Building & maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

February 1964 - August 1967
Bank Teller and Customer Service

abc pvt ltd

gorakhpur, Bihar

Key Result Areas:

  • Maintained and balanced cash drawers and reconciling discrepancies
  • Involved in following all bank financial and security regulations and procedures
  • Managed customer centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms
  • Identified & networked with prospective clients, generated business from existing accounts and achieved profitability and increased sales growth

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

Training and Certifications

  • Arvind Yadav/Project Management Professional, abc institute, 2005

Computer Proficiency

Operating Systems
  • window
Software
  • Todo.vu

Languages

  • Hindi
  • English

Personal Interests

Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.

Personal Details

  • Father’s Name:Mr. Arvind Yadav
  • Birthday:February 12, 1994
  • Gender:Male
  • Marital Status:Single
  • Nationality:India

Address Details

sec-44

Noida

noida - 201301

Uttar Pradesh

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