Arvind Yadav

sec-44

Noida

noida - 201301

Uttar Pradesh

[email protected]
+91.01234567890

About Me

Bank Manager

A result-oriented professional with XX years of experience in Banking Operations, Branch Administration, Collections, Service Operations, Customer Service and Team Management; an implementer with recognized proficiency in spearheading operations/ business with an aim to accomplish corporate plans & goals successfully
Holds the distinction of effectively managing the profits, personnel, credit & deposits portfolios, recovery management, risk management, asset liability management keeping in view the overall growth of the organization; preparing contingency funding plans, business continuity plan creating policies and procedures
Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues; adroit in performing all banking operations effectively & efficiently, coordinating with various branches & managing a variety of branch banking operations
Experienced in ensuring that the fund management strategies are in-line with the corporate objectives and preparing contingency funding plans without affecting profitability; monitoring database of HNI customers; ensuring adherence to the service standards of the bank and ensuring regulatory compliance
An enterprising leader with proven dexterity in leading and directing personnel towards accomplishment of a common goal without compromising on employer-employee relations; excellence in interpersonal and organizational skills with proven abilities in training & development, customer relationship management and planning

Education

Master of Business Administration, management

ABC School

noida, Uttar Pradesh

Completed, February 2001

Marks 70 %

Work Experience

February 2003 - June 2005

Bank Manager

abc pvt ltd

noida, Uttar Pradesh

Key Result Areas:

Handle banking operations related to determining financial objectives, preparing & implementing systems, policies & procedures for streamlining the banking operations
Manage the overall functioning of process, identify improvement areas and implement adequate measures to maximize customer satisfaction level
Handle current account deposits, savings account deposits, cash, & administrative departments
Follow the process / procedure of the bank & ensuring compliance to rules and regulations of the bank including latest circulars & notifications.
Conceptualize and implement competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of banking products / services
Implement competent strategies for boosting business with a view to penetrate new accounts and expand existing ones for meeting pre-determined business objectives and targets
Manage customer centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms
Build and maintain healthy business relations with clients, ensure high customer satisfaction matrices by achieving delivery & service quality norms
Led, manage & monitor the performance of team members to ensure efficiency in banking operations and meeting of individual & group targets

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????

May 1969 - September 1972

Bank Manager

abc pvt ltd

nangloi, Chhattisgarh

Key Result Areas:

Ensured the highest standards of Know-Your-Customer (KYC) requirements by administering the file flow from login to disbursements like preliminary check for documents such as KYC, APS entry and verification of documents like income papers, bank statements, etc.
Directed all operational aspects including distribution operations, customer service, human resources, administration and sales; developed forecasts, financial objectives and business plans
Assessed local market conditions and identify current and prospective sales opportunities
Met goals and metrics; manage budget and allocate funds appropriately
Brought out the best of branch’s personnel by providing training, coaching, development and motivation
Located areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
Created and sustained a dynamic environment that fosters development opportunities and motivates high performance amongst team members

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????

Training and Certifications

Arvind Yadav/Project Management Professional, abc institute, 2005

Computer Proficiency

Operating Systems

window

Software

Todo.vu

Languages

Hindi
English

Personal Interests

Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.