Store Manager Resume Sample

Key Result Areas:

• Manage both inward and outward stock movement whilst maintaining accuracy and integrity of the store/s inventory records under direction including all associated documentation and keeping records for accounting purposes
• Develop and maintain a professional relationship with third party carriers, courier companies, and freight forwarders ensuring our brands reputation and values are portrayed
• Complete store operational requirements by scheduling and assigning employees; follow-up on work results; maintain store staff by recruiting, selecting, orienting and training employees
• Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
• Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
• Ensure availability of merchandise and services by approving contracts; maintaining inventories
• Formulate pricing policies by reviewing merchandising activities; determine additional needed sales promotion; authorize clearance sales; study trends
• Handle all merchandising, inventory control, ordering, cash control, and maintenance
• Oversee store opening and closing procedures; direct sales floor activities, assist customers and address customer concerns
• Input data to prepare dally sales reports and regularly use weekly and monthly data to develop sales and promotional strategies

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????

Key Result Areas:

• Developed business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Met sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensured high levels of customers satisfaction through excellent service
• Completed store administration and ensure compliance with policies and procedures
• Maintained outstanding store condition and visual merchandising standards
• Reported on buying trends, customer needs, profits, etc.
• Proposed innovative ideas to increase market share
• Conducted personnel performance appraisals to assess training needs and build career paths
• Dealt with all issues that arise from staff or customers (complaints, grievances, etc.)
• Recruit, train, and supervise retail staff; set sales targets and motivate staff to meet those goals
• Led staff meetings to ensure all associates stay informed
• Managed store budgets and maintain financial records; handled staff conflicts, complaints, and problems
• Oversaw stock levels and order new items when required
• Address customer complaints and issues in a professional manner
• Prepared various promotional materials and in-store displays
• Ensured compliance with various health and safety regulations
• Collaborated with the head office to ensure store location lives up to standards

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????