Store Manager Resume Sample & Ready To Use Example

About Me

Store Manager

Highly-experienced in the retail business with abilities to lead people, set and focus on goals, commit to generating excellent customer experience, and build on opportunities
Extensive experience of XX years in leading strategic initiatives and achievement of goals & objectives as defined by the five core accountabilities of Revenue Generation, Establishing the Stores Selling & Service Culture, Operational Excellence, Product & Visual Merchandising, and Building a great team
Instrumental in directing retail store operations & the operations team; implementing policies & procedures that increase operational effectiveness and maximize long-term store performance; designing strategies to increase profits and making recommendations for operational improvement
Skilled in creating the functional strategies and specific objectives for the sub-function and developing budgets/policies/procedures to support the functional infrastructure; maintaining awareness of market trends in the retail industry
Adept in maintaining high standards for store appearance and displays; researching new products and making purchases of new items; evaluating store sales, preparing reports, and suggesting ways to increase sales and improve business; representing the store in a positive light; exhibiting customer service skills

EDUCATION

Computer , Master of Commerce, Completed, August 2017

Gargi College

Delhi, Delhi

Work Experience

March 2018 - Current

Store Manager

Reliance Brands Limited

Mumbai, Maharashtra

Manage both inward and outward stock movement whilst maintaining accuracy and integrity of the store/s inventory records under direction including all associated documentation and keeping records for accounting purposes
Develop and maintain a professional relationship with third-party carriers, courier companies, and freight forwarders ensuring our brand's reputation and values are portrayed
Complete store operational requirements by scheduling and assigning employees; follow-up on work results; maintain store staff by recruiting, selecting, orienting, and training employees
Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
Ensure availability of merchandise and services by approving contracts; maintaining inventories
Formulate pricing policies by reviewing merchandising activities; determine additional needed sales promotion; authorizing clearance sales; study trends
Handle all merchandising, inventory control, ordering, cash control, and maintenance
Oversee store opening and closing procedures; direct sales floor activities, assist customers, and address customer concerns
Input data to prepare daily sales reports and regularly use weekly and monthly data to develop sales and promotional strategies

August 2009 - April 2017

Assistant Retail Store Manager

Tata Starbucks Private Limited

Mumbai, Maharashtra

Developed business strategies to raise our customer pool, expand store traffic, and optimize profitability
Met sales goals by training, motivating, mentoring, and providing feedback to sales staff
Ensured high levels of customers satisfaction through excellent service
Completed store administration and ensure compliance with policies and procedures
Maintained outstanding store condition and visual merchandising standards
Reported on buying trends, customer needs, profits, etc.
Proposed innovative ideas to increase market share
Conducted personnel performance appraisals to assess training needs and build career paths
Dealt with all issues that arise from staff or customers (complaints, grievances, etc.)
Recruit, train, and supervise retail staff; set sales targets and motivate staff to meet those goals
Led staff meetings to ensure all associates stay informed
Managed store budgets and maintain financial records; handled staff conflicts, complaints, and problems
Oversaw stock levels and order new items when required
Address customer complaints and issues in a professional manner
Prepared various promotional materials and in-store displays
Ensured compliance with various health and safety regulations
Collaborated with the head office to ensure store location lives up to standards