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Store Manager Resume Samples (Text format)

About Me

Store Manager

  • Highly-experienced in the retail business with abilities to lead people, set and focus on goals, commit to generating excellent customer experience, and build on opportunities
  • Extensive experience of XX years in leading strategic initiatives and achievement of goals & objectives as defined by the five core accountabilities of Revenue Generation, Establishing the Stores Selling & Service Culture, Operational Excellence, Product & Visual Merchandising, and Building a great team
  • Instrumental in directing retail store operations & the operations team; implementing policies & procedures that increase operational effectiveness and maximize long-term store performance; designing strategies to increase profits and making recommendations for operational improvement
  • Skilled in creating the functional strategies and specific objectives for the sub-function and developing budgets/policies/procedures to support the functional infrastructure; maintaining awareness of market trends in the retail industry
  • Adept in maintaining high standards for store appearance and displays; researching new products and making purchases of new items; evaluating store sales, preparing reports, and suggesting ways to increase sales and improve business; representing the store in a positive light; exhibiting customer service skills


Computer , Master of Commerce, Completed, 2017-08-01

Gargi College

Marks 70,


Work Experience

2018-03-01 - Current

Store Manager

Reliance Brands Limited

Mumbai, MH
  • Manage both inward and outward stock movement whilst maintaining accuracy and integrity of the store/s inventory records under direction including all associated documentation and keeping records for accounting purposes
  • Develop and maintain a professional relationship with third-party carriers, courier companies, and freight forwarders ensuring our brand's reputation and values are portrayed
  • Complete store operational requirements by scheduling and assigning employees; follow-up on work results; maintain store staff by recruiting, selecting, orienting, and training employees
  • Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
  • Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  • Ensure availability of merchandise and services by approving contracts; maintaining inventories
  • Formulate pricing policies by reviewing merchandising activities; determine additional needed sales promotion; authorizing clearance sales; study trends
  • Handle all merchandising, inventory control, ordering, cash control, and maintenance
  • Oversee store opening and closing procedures; direct sales floor activities, assist customers, and address customer concerns
  • Input data to prepare daily sales reports and regularly use weekly and monthly data to develop sales and promotional strategies

2009-08-01 - 2017-04-01

Assistant Retail Store Manager

Tata Starbucks Private Limited

Mumbai, MH
  • Developed business strategies to raise our customer pool, expand store traffic, and optimize profitability
  • Met sales goals by training, motivating, mentoring, and providing feedback to sales staff
  • Ensured high levels of customers satisfaction through excellent service
  • Completed store administration and ensure compliance with policies and procedures
  • Maintained outstanding store condition and visual merchandising standards
  • Reported on buying trends, customer needs, profits, etc.
  • Proposed innovative ideas to increase market share
  • Conducted personnel performance appraisals to assess training needs and build career paths
  • Dealt with all issues that arise from staff or customers (complaints, grievances, etc.)
  • Recruit, train, and supervise retail staff; set sales targets and motivate staff to meet those goals
  • Led staff meetings to ensure all associates stay informed
  • Managed store budgets and maintain financial records; handled staff conflicts, complaints, and problems
  • Oversaw stock levels and order new items when required
  • Address customer complaints and issues in a professional manner
  • Prepared various promotional materials and in-store displays
  • Ensured compliance with various health and safety regulations
  • Collaborated with the head office to ensure store location lives up to standards


  • Strategic Planning
  • Store Operations
  • Visual Merchandising
  • Product Matrix
  • Budget Management
  • Training & Development
  • Forecasts and Scheduling
  • Vendor Management
  • Cost Control
  • Pricing
  • Client Relationship Management
  • People Management
  • Retail Management
  • Leadership
  • Quick Learner
  • Multi-Task Skills
  • Team Player
  • Customer Focus


  • Spanish
  • English
  • Hindi

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Store Manager Resume Sample

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