Retail Customer Service Professional
- Dedicated customer service manager with extensive experience in the “big box” retail sector; consistently achieves record-high customer satisfaction rankings, improvements to the bottom line/turnaround of underperforming operations
- Extensive experience of XX years in delivering a comprehensive service to enquiring customers; possibly delegating certain customer inquiries to specific teams; managing a large number of incoming calls and emails; managing customers’ accounts; keeping a record of customer interaction and details of actions taken
- Involved in promoting a positive work environment for employees and leading by example; managing staffing levels for the customer service counter and other key areas; ensuring associates are adequately trained and up to date on current procedures
- Highly motivated and self-directed capable of multi-tasking and able to work with minimal supervision; able to deliver excellent presentations at a professional level; ability to communicate at all levels of the customer; from an executive audience as well as the ability to talk in detail on a tactical level
- Excellent customer service attitude and the ability to interact with customers in a professional manner; strong staff development skills and leadership ability. ability to lead a high performing customer focused team; maintaining a positive and professional attitude at all time
- Possess excellent leadership and influencer skills and the ability to motivate and inspire staff and develop a strong team culture; excellent organizational, planning, and decision-making skills with strong attention to detail and follow-through while maintaining focus on the big picture
