India's premier resume service

menu

Customer Service Resume Sample

Customer Service Resume Sample
  • download shri's resume word format Free Download
  • download shri's resume pdf format Free Download

Customer Service Resume Samples(Text format)

Lorem ipsum dolor sit amet consectetur adipisicing elit.

About Me

Retail Customer Service Professional

  • Extensive experience of XX years in delivering a comprehensive service to enquiring customers; possibly delegating certain customer enquiries to specific teams; managing a large number of incoming calls and emails; managing customers’ accounts; keeping a record of customer interaction and details of actions taken
  • Involved in promoting a positive work environment for employees and leading by example; managing staffing levels for the customer service counter and other key areas; ensuring associates are adequately trained and up to date on current procedures
  • Highly motivated and self-directed capable of multi-tasking and able to work with minimal supervision; able to deliver excellent presentations at a professional level; ability to communicate at all levels of the customer; from an executive audience as well as the ability to talk in detail on a tactical level
  • Excellent customer service attitude and the ability to interact with customers in a professional manner; strong staff development skills and leadership ability. ability to lead a high performance customer focused team; as maintaining a positive and professional attitude at all time
  • Possess excellent leadership and influencer skills and the ability to motivate and inspire staff and develop a strong team culture; excellent organizational, planning and decision-making skills with strong attention to detail and follow-through while maintaining focus on the big picture

EDUCATION

Bachelor of Arts, Completed, July 2017

Abc school

CBSEMarks 70%

Noida, Uttar Pradesh

Work Experience

July 2002 - August 2004

Customer Service

Madhulata

Noida, Uttar Pradesh

Key Result Areas:

  • Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges
  • Handle communications with customers face-to-face or through mediums like email, letter, phones, suggestion boxes notes, and a one-on-one interview
  • Offer resolutions to complaints and issues concerning customer orders
  • Collect information on agents and other staff performance from customers to make judgment on their performance
  • Get up-to-date information about all products; offer refund to customers when the need arises
  • Compile and print customer complaints and suggestions and present them to the appropriate authorities
  • Investigate and identify the part of the retail store that needs improvement
  • Coordinate with the management on the initiatives that help improve customer service
  • Take advantage of social media as a medium of responding to customer complaint
  • Monitor the statistics on supports; handle customer concern over the price of a product and the ads
  • Offer counsel to customers on their chances of getting a refund for product return
  • Work with other departments in ensuring that all customer related issues are attended to
  • Conduct recruitment and training for new workers, as well as sanction or terminate the service of erring customer service representatives

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

May 2016 - Current

Customer Service

ABC Lmt.

Noida, Uttar Pradesh

Key Result Areas:

  • Achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; prepared and completed action plans
  • Implemented production, productivity, quality, and customer-service standards; resolved problems; completed audits; identified customer service trends; determined system improvements; implemented change
  • Met customer service financial objectives by forecasting requirements; prepared an annual budget; scheduled expenditures; analyzed variances; initiated corrective actions
  • Determined customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzed information and applications
  • Improved customer service quality results by studying, evaluating, and re-designing processes; established and communicated service metrics; monitored and analyzed results; implemented changes
  • Maximized customer operational performance by providing help desk resources and technical advice; resolved problems; disseminated advisories, warnings, and new techniques; detected and diagnosed network problems

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

Training Certifications

  • Cost-Reduction Strategies Order Fulfillment Teambuilding & Training Cost-Reduction Strategies Order Fulfillment , 2007

Skills

Languages

  • English
  • Hindi
colorfull_image

Get a higher quality resume format

Our Resume Builder ensures best practices, logic, formatting standards and job matching opportunities from thousands of job boards and portals around the world.

By clicking Start Your Resume, you are agree to our Terms of Use and Privacy Policy.