Arvind Rawat
Alpha1 greater noida
Beta 2 greater noida
Noida - 201012, Uttar Pradesh
Telephone +91.09876543780
About Me
Retail Customer Service Professional
- Extensive experience of XX years in delivering a comprehensive service to enquiring customers; possibly delegating certain customer enquiries to specific teams; managing a large number of incoming calls and emails; managing customers’ accounts; keeping a record of customer interaction and details of actions taken
- Involved in promoting a positive work environment for employees and leading by example; managing staffing levels for the customer service counter and other key areas; ensuring associates are adequately trained and up to date on current procedures
- Highly motivated and self-directed capable of multi-tasking and able to work with minimal supervision; able to deliver excellent presentations at a professional level; ability to communicate at all levels of the customer; from an executive audience as well as the ability to talk in detail on a tactical level
- Excellent customer service attitude and the ability to interact with customers in a professional manner; strong staff development skills and leadership ability. ability to lead a high performance customer focused team; as maintaining a positive and professional attitude at all time
- Possess excellent leadership and influencer skills and the ability to motivate and inspire staff and develop a strong team culture; excellent organizational, planning and decision-making skills with strong attention to detail and follow-through while maintaining focus on the big picture
Education
Bachelor of Arts
Abc school
CBSE
Noida, Uttar Pradesh
Completed, July 2017
Marks 70 %
Work Experience
July 2002 - August 2004
Customer Service
Madhulata
Noida, Uttar Pradesh
Key Result Areas:
- Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges
- Handle communications with customers face-to-face or through mediums like email, letter, phones, suggestion boxes notes, and a one-on-one interview
- Offer resolutions to complaints and issues concerning customer orders
- Collect information on agents and other staff performance from customers to make judgment on their performance
- Get up-to-date information about all products; offer refund to customers when the need arises
- Compile and print customer complaints and suggestions and present them to the appropriate authorities
- Investigate and identify the part of the retail store that needs improvement
- Coordinate with the management on the initiatives that help improve customer service
- Take advantage of social media as a medium of responding to customer complaint
- Monitor the statistics on supports; handle customer concern over the price of a product and the ads
- Offer counsel to customers on their chances of getting a refund for product return
- Work with other departments in ensuring that all customer related issues are attended to
- Conduct recruitment and training for new workers, as well as sanction or terminate the service of erring customer service representatives
Key Highlights:
- Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
May 2016 - Current
Customer Service
ABC Lmt.
Noida, Uttar Pradesh
Key Result Areas:
- Achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; prepared and completed action plans
- Implemented production, productivity, quality, and customer-service standards; resolved problems; completed audits; identified customer service trends; determined system improvements; implemented change
- Met customer service financial objectives by forecasting requirements; prepared an annual budget; scheduled expenditures; analyzed variances; initiated corrective actions
- Determined customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzed information and applications
- Improved customer service quality results by studying, evaluating, and re-designing processes; established and communicated service metrics; monitored and analyzed results; implemented changes
- Maximized customer operational performance by providing help desk resources and technical advice; resolved problems; disseminated advisories, warnings, and new techniques; detected and diagnosed network problems
Key Highlights:
- Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
Training and Certifications
- Cost-Reduction Strategies Order Fulfillment Teambuilding & Training Cost-Reduction Strategies Order Fulfillment , 2007
Languages
- English
- Hindi
Personal Details
- Birthday:October 01, 1981
- Gender:Male
- Marital Status:Single
